Lloyds Bank Reviews 11,205

I had a video call appointment with a manager and I couldn’t be happier with the support I received. Asem at Hounslow helped me set up the appointment explaining everything clearly and making the whole process smooth and stress‑free.

Elaine Catchpole. Lloyds Bank, Witney. Very friendly, professional, patient. Nothing was too much trouble. Great ambassador for Lloyds.

Served by Helen at Northampton brunch, she help me with a payment. She was great and very helpful to understand and to make informed choices. Thank you.

Toyin was very understanding and empathetic in a very stressful situation in which matters were able to be resolved quickly and efficiently, thanks Toyin for your help!

Sharon from Leamington spa leats very helpful, remembers my name and the problems I have Sharon sorts me out and it’s a pleasure coming in

My first experience was good receiving and explation was very nice.
Thank you.

Good staff and given explain everything and details

I had an exceptionally great service today at the Manchester branch. I went in to get a printed statement as I have been struggling to get back on my online banking. Toyin attended to me and she surprised me beyond my expectations. She step by step guided me through in getting me back online and even showed me how to print statements online. She is extending pleasant, friendly and very very patient. My trip to Manchester branch proved to be very fruitful and I look forward to having more staff like Toyin serving me at Lloyds bank.

Sharon from Leamington spa branch - super helpful and efficient. With so many branch closing it’s so good to have a human to help

Branches closing across the area, only one open in a 30-mile radius. Only 1 staff available for helping customers resulting in 20 minute wait to just see someone. When we did get to see someone they were soooooo slow, repeating everything, and then having to phone up someone to get approval so went through the whole process twice. Took over half an hour to simply transfer some money. Just simply awful customer facing interaction.

Sarah .M Wellingborough branch excellent 👍

Attended Merthyr branch seen as soon as I entered the building, dealt with by Leah and team .All staff dealt with me in an efficient, polite and straightforward manner

Mo from Leicester high street was good with his patience/ I made some mistakes with my online application for a new account he explained it to me and help me to do the new application so I can open my first Uk account. Great 1st interaction with Lloyds.

Yesterday, I attempted for the umpeenth time to sort out the issue whereby I can't receive my mother's bank statements. I rang the telephone banking section, who were lovely as usual, and once again we tried to negotiate the Lloyds computer system. This time, I was on the phone for 40 minutes to three members of staff in total, and we THINK the issue may now finally be sorted after what is probably over a year. Fingers crossed. It seems the issue may have been something to do with the way my Japanese postcode was entered on one of several pages featuring my address. A special shout out to Chloe. I just hope this time it works.

Reply: Thanks very much for the prompt reply, Subhiksha. I've just filled in the extra details form you've sent me. I'd ask for you to contact me by email, as I often have trouble receiving calls from overseas. Thanks again.

Bav has been extremely helpful with all matters related to our accounts. She assisted both my wife and me in opening our savings accounts quickly and efficiently. She also provided valuable advice regarding credit card applications. Bav is professional, friendly, and always willing to help.

I visited the Merthyr Tydfil Branch, i needed advice about my account.
Spoke with Julie who was working on customer service, she has assisted me before . Julie is very professional and knowledgeable about Banking Products & Services .

Does this Bank actually want my business? It appears to be stuck in the '80s and by that I mean the 1880s. First I complete an application for a community account. They decline it because they can't read the signature despite the fact their software accepted it. I asked them to give me back the application so that I can adjust the signature or simply send them a new signature. Can't do that. Computer says no. Once it's declined it's declined. Unbelievable. No sensible fiscal reason involved. So someone calls me after my first trust pilot review and asks me if I "didn't feel supported". I don't require a carer. I got the impression they don't give a monkeys about whether they get my business or not. I phoned again. I was told they would "register my complaint". That's fine. At least I'll get some action now. No. I get a text saying they will complete my complaint within 8 weeks. 8 weeks! So where do I complain about the complaints process?. Mind you if they are like this, they'll probably be snowed under with complaints. All I want is to be able to resubmit my signature because they have a problem with it although their software didn't. Unbelievable company don't touch them with a barge pole! So slow and cumbersome. It's like dealing with local government not a 21st century business.

Hope this goes to Lloyds bank, I have just tried to register a complaint via a total of a 60 plus minute phone call,only to be told this can't be done as he cannot see my account. He couldn't see my account because Lloyds closed it , he sid there's nothing he can do and wouldn't put me through to someone who could repeatedly saying there's no one there .As regards copy and pasting your link I feel as though this will drag on and then be told we have looked at your complaint and e can't do any more .So feel by doing it online I would be doing a box ticking exercise for your reply to my original post. Lloyds bank has caused me unnecessary stress and I am absolutely disgusted the way I have been treated. Thy say we always listen to our customers and help with any problems, my problem was caused by Lloyds bank and cannot get a straight answer from anyone, I am done with Lloyds bank and will never deal with them again. I got to wait 7-10 working days for the cheque to come through then what ever it takes to clear into a other bank ,possibly 5-10 working days so could be 20 days without any finances available. DISGUSTED

Visited the Stafford branch today trying to understand why I couldn't open a new Club Lloyds Monthly Saver, my last having matured today. Floorwalker Eva was exceptional today. She was polite and confident, quickly reassuring me that what I wanted was still available at the same interest rate. She guided me through the process on my app and within a few moments we had everything resolved. Great to receive such a positive experience. Eva is an asset to your bank and a great ambassador for your brand. I mentioned this to my wife who followed my lead and got the same great service.

I like Lloyds bank - I have been a loyal account holder for 42 years. But I'm upset that nicknames for accounts (which I have used for many years) will no longer be available when I access Lloyds internet banking via my laptop. Nicknames will only be available on the mobile app. This frustrates me! Right now I am accessing my internet banking from home via my laptop, and the accounts I have with Lloyds have all reverted to sort code and account number - it's quite confusing, when until yesterday I knew each account by the useful, relative name I had chosen for each! Although I occasionally use my Lloyds mobile app I do not like using it because I'm wary of being hacked or having my phone stolen (sign of the times!), or my phone slowing up. I much prefer accessing internet banking via my laptop, and I use my laptop much more than my phone anyway because I am a touch-typist. Also I have good security on my laptop, and I am able to see text clearly on my laptop - I struggle on my phone. I think it's a mean move, to be honest. Why on earth would Lloyds take that very useful facility away from web users?! Surely that can't be a cost-cutting exercise?! Measures like this don't make sense. It's a big deal for me, and I feel very disappointed!