Over the last few years I have found staff at Lloyds Bank Walton-on Thames branch to be extremely helpful. Supportive with my aging father’s banking needs. Always carried out in a professional and com... See more
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Call in to branch for bank statement alison herbert help me look at my credit score on my app and discussed alternatibe ways to bank. I am now starting a new job a looking to build my savings and impr... See more
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I would like to say a big thank you to Toyin for the excellent service I received at the Lloyds branch in Manchester. She was very kind, patient, and extremely helpful. Toyin explained everything cle... See more
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This morning I went to my local branch, Carfax Oxford. I saw Julie. She was outstanding! In a few minutes while printing the relevant bank statements I'd requested, Julie noticed that my Saving... See more
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Company details
Written by the company
Wherever you want to get to in life, Lloyds Bank has a range of bank accounts and personal banking services to suit you. Visit us today to find out more.
Contact info
United Kingdom
- lloydsbank.com
4.1
Great
12K reviews
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Friendly and knowledgeable service by…
Friendly and knowledgeable service by Chioma
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Brian. I'm happy to hear that Chioma provided you with friendly and knowledgeable service. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
We visited Lloyds Bank on Newcastle's…
We visited Lloyds Bank on Newcastle's Northumberland Street to open a current bank account for my wife. One of the staff members, Liam, provided exceptional customer service today and handled everything for us perfectly.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Ameer. I'm delighted to hear that Liam provided exceptional customer service while helping your wife open her current account. It's wonderful to know that he handled everything smoothly and made the process a positive experience for you both. Thank you for your 5-star rating.
Thanks
Pritesh
Lloyds stopped me using my account
Lloyds stopped me making payments from my account due to a false insistence that I was a victim of fraud. I am having my house refurbished and needed to pay the builder. They refused to listen to me and their fraud team treated me with total disrespect. In their selfish attempts to protect themselves from fraud they now treat their long term customers very badly. No respect or care for us. They shouldn't have these powers it they don't care for their customers. I am disgusted with my treatment. I had to swiftly get a current account elsewhere so that I could manage my money again. They stopped all payments. I couldn't even move money to another account of my own!
10 April 2026
Unprompted review
Reply from Lloyds Bank
Hi Andrew. I'm sorry to hear about the frustration and distress this situation has caused. We understand how important it is to have access to your own money, especially when making significant payments such as those related to home improvements. While our fraud prevention measures are designed to help protect customers from financial crime and scams, we appreciate that having a genuine payment stopped can be both inconvenient and upsetting.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Its very good and very profissional I…
Its very good and very profissional I am very happy with Mr Roland atending to me I am very greatfull .thanks Miss Sandra De Almeida.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sandra. I'm pleased to hear that you were happy with the service you received from Mr Roland. Providing professional, helpful and attentive support is what we strive for, and it's wonderful to know that he made such a positive impression during your visit. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
I was looked after by Helen in…
I was looked after by Helen in Northampton. She is very helpful and knowledgeable about all the app related stuff. All my questions were answered and she went the extra mile to explain other things on saving accounts. Thank you for your help Helen.
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Mahi. It's wonderful to hear about your positive experience at the Northampton branch. We're pleased that Helen at our Northampton branch was so helpful and knowledgeable about the app, and that all your questions were answered, especially regarding savings accounts. Thank you for your 5-star rating.
Thanks
Pritesh
I would like to say a big thank you to…
I would like to say a big thank you to Toyin for the excellent service I received at the Lloyds branch in Manchester. She was very kind, patient, and extremely helpful. Toyin explained everything clearly and made my visit a really pleasant experience. I truly appreciate her professionalism and friendly approach. She is a real credit to the bank, and I am very grateful for her help and support. Thank you, Toyin!
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Marta. I'm delighted to hear that Toyin provided you with such excellent service. It's great to know that her kindness, patience and willingness to help made your visit a pleasant one, and that she took the time to explain everything clearly and ensure you felt supported throughout. Thank you for your 5-star rating.
Thanks
Pritesh
Utterly disgraceful Lloyds Bank!!
Utterly disgraceful Lloyds Bank!!
To remove the names of accounts when using online banking platform but retaining on the app is farcical!!
For those with multiple accounts, you have forced us to refer to a manual list before we can manage our accounts.
And your CEO is on a BBC News article this morning telling us how to manage money better - he needs to get a grip with reality!!!
16 June 2026
Unprompted review
Reply from Lloyds Bank
Hi Adam. I'm sorry to hear about your frustration with the online banking platform and the removal of account names. I understand how inconvenient this must be, especially for those with multiple accounts, and how it impacts your ability to manage your finances effectively.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
What ever you do not pick Lloyd's
I have been a lloyds bank account holder for over 40 years.
I am now severing all dealings with Lloyd's because I have found them to now be the most unprofessional bank out there !!
9 July 2026
Unprompted review
Reply from Lloyds Bank
Hi David. I'm sorry to hear that you've reached this decision after banking with Lloyds for more than 40 years. We understand how disappointing it is to feel let down by a bank you've trusted for such a long time.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Nil support. No one to speak to.
The absolutely most useless bank when you need help.
Website fraudulently obtained my card details tonight so I reported the card.
Now I can’t access anything on the app as it tells me I have no accounts despite changing the Apple Pay card (to a new number that works) and there is absolutely ZERO WAY to actually speak to anyone. Just a totally pathetically ridiculously useless AI that can’t do anything at all.
Perhaps next time it would be easier to just let fraud take place.
Worst bank ever when you need assistance.
Have been convenient for joint household spending but could never rely on them for anything important such as main account.
Am shocked at just how useless any ‘support’ is.
Having spoken to Lloyds the following morning I would add that the lady I spoke to was very helpful - as has any actual human been when I get through. However this is not a little office in a backstreet kitchen, it is a major bank and I would expect to be able to speak to a human in a call centre somewhere 24/7 when fraud could be an issue.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Ashley. I'm sorry to hear about the distressing experience you had, especially when dealing with potential fraud and the difficulties you encountered trying to get immediate assistance. It's clear this situation caused significant frustration, and I understand how important it is to be able to speak to a human, especially during urgent fraud concerns.
We're glad to hear that the human assistance you eventually received was helpful, and we appreciate you acknowledging that. However, I understand your concern about the availability of 24/7 human support for critical issues.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
No customer support and terrible service
I have been a Lloyds customer for over 15 years, and I am genuinely appalled by the level of customer service I have received.
After becoming the victim of a devastating scam, I immediately raised a dispute with Lloyds. During my initial conversation, I was assured that I had provided all the necessary evidence and was told the case was clear-cut and would likely be resolved within a week.
More than two months later, my case is still unresolved.
Throughout this process, communication has been extremely poor. I receive occasional, cryptic emails requesting "more information," yet they never explain what information is actually required. This leaves me having to guess what they need, causing unnecessary delays and frustration.
Trying to speak to someone is equally unacceptable. I have spent over an hour on hold multiple times, and when I use the in-app messaging service, responses often arrive at around 3 a.m. By the time I see the message, the conversation has already been closed, making it impossible to continue the discussion or get any meaningful support.
To make matters worse, attempting to raise a formal complaint has been just as difficult. For a bank of this size, I expected far better support, particularly when dealing with customers who have been the victims of fraud.
After more than 15 years of banking with Lloyds, I feel completely let down. The lack of communication, poor case management, and inability to provide timely support during an incredibly stressful situation have destroyed my confidence in the bank. I will be closing my account and moving my banking elsewhere. I would strongly urge others to consider whether this is the level of service they would want if they ever found themselves in a similar situation.
22 May 2026
Unprompted review
Reply from Lloyds Bank
Hi Ann. I'm sorry to hear about the circumstances that led to your dispute and the frustration you've experienced throughout the process. We understand how distressing it can be to fall victim to a scam, and we appreciate that this situation has likely been both financially and emotionally challenging. Given the assurances you received when you first reported the claim, we can understand how disappointing and concerning it must be to still be waiting for a resolution more than two months later.
We're particularly sorry to hear about the communication issues you've described. Having to repeatedly chase for updates, receive requests for additional information without clear explanations, and experience long wait times when trying to contact us is not the level of service we aim to provide.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Very helpful
I called into the Maidstone branch of Lloyd’s bank with a problem I had with digital banking. Not only did Samantha W. help me resolve that problem she also gave me excellent advice to enable me to get a better rate of interest on a couple of savings accounts. Whilst there we identified another area with regard to setting up standing orders where things could be improved to make things easier in managing our accounts. To say that she was very helpful would be an understatement. After my session with Samantha I feel much more confident with regard to managing my accounts online.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sue. I'm pleased to hear about the excellent service you received from Samantha at our Maidstone branch. It's wonderful to know that she was able to help resolve your digital banking issue and also took the time to review your accounts, providing advice that helped you access better savings rates and identify ways to make managing your finances even easier. Thank you for the positive review.
Thanks
Pritesh
Good old fashioned customer service
Amina & her colleague at the Melton Mowbray branch were really helpful - after I needed to make a large payment which I thought had to go through CHAPS, and we proceeded to instigate that. Amina called me 5 mins after I left the branch to let me know there was a quicker way of transferring the money and saving me a £25 CHAPS payment. Helpful & personable throughout my fairly long interaction with them
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Alison. I'm happy to hear that Amina and her colleague at our Melton Mowbray branch provided such helpful and personable service. It's great to know that Amina went the extra mile by calling you shortly after your visit to let you know about a quicker transfer option, helping you avoid an unnecessary £25 CHAPS fee. Thank you for your 5-star rating.
Thanks
Pritesh
I was come four times here to get my…
I was come four times here to get my card on wallet pay. Lisa spent long time with me and got it sorted. Fab thank you 🥰
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Sharmarke. I'm delighted to hear that Lisa was able to help you get your card added to your digital wallet after several attempts. We understand how frustrating it must have been having to visit the branch multiple times, so it's wonderful to know that Lisa took the time to work through the issue with you and get everything sorted. Thank you for your kind words.
Thanks
Pritesh
Reply from Lloyds Bank
Hi Uche. I'm happy to hear that you had such an awesome experience. Thank you for leaving us a 5-star review. We appreciate the positive feedback.
Thanks
Pritesh
I was very happy to meet Sarah.M
I was very happy to meet Sarah.M , at willingborough branch,
She was really helpfull.. big love to her .
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Zainab. I'm pleased to hear that Sarah M at our Wellingborough branch was so helpful during your visit. It's wonderful to know that she made such a positive impression and provided the support you needed. Thank you for the positive review.
Thanks
Pritesh
Superior service from Chioma
Superior service from Chioma, took time, gave her attention and walked me through step by step fantastic experience. Thank you.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hello Mr Roman. I'm happy to hear that Chioma provided you with such a fantastic experience. Taking the time to give customers her full attention and carefully guide them through each step is exactly the kind of service we strive to deliver. We appreciate you leaving us a 5-star review.
Thanks
Pritesh
Appalling Service
We went into the Lloyd's Bank Branch on Market Street in Manchester. The service was appalling and it was as though most of the staff didn't care. We got ignored when we first went in. We only wanted a statement printing out, which couldn't be obtained through online banking, we waited over an hour. The system they have in place is so inefficient and needs to be reviewed. Please put your customers first, not costs and train your staff in Customer Service skills, otherwise you will lose a lot of customers.
6 July 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm sorry to hear about your recent experience at our Market Street branch and the frustration caused by the long wait and perceived lack of care. We understand how frustrating it must have been to feel ignored when you arrived, especially when your request was simply to obtain a bank statement.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
Sarah.m Wellingborough branch was…
Sarah.m Wellingborough branch was brilliant. She introduced same services which I wasn’t aware of.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi, I'm pleased to hear that Sarah at our Wellingborough branch provided such excellent service. It's great to know that she took the time to introduce you to services you weren't previously aware of, helping you make the most of your banking with us. Thank you for your kind words.
Thanks
Pritesh
I would like to thank Sanuja at the…
I would like to thank Sanuja at the Hounslow branch for her outstanding customer service. She was incredibly friendly, patient, and professional throughout our appointment. She explained everything clearly, answered all of our questions, and made both me and my daughter feel comfortable and welcome. It was a genuinely positive experience, and her kindness and professionalism are a real credit to Lloyds Bank. Thank you, Sanuja, for all!
Employees like Sanuja make a real difference and are the reason customers keep coming back. Best regards. Pjotr Iskov
4 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Pjotr. Thank you for taking the time to share such wonderful feedback. It's truly delightful to hear about the outstanding service you and your daughter received at the Hounslow branch. It's great to know that the colleague was incredibly friendly, patient, and professional, making you both feel comfortable and welcome. We're pleased that everything was clearly explained and all your questions were answered, resulting in a genuinely positive experience. Thank you for your 5-star rating.
Thanks
Pritesh
Terrible organisation inside
First time popping into LLoyds in years. Should have been a quick visit to shut one of my accounts. Which the app wouldnt let me shut for some reason.
Oh my.
Was sent from person to person, wait area to wait area. There seemed no system, no privacy to discuss accounts. The poor staff didnt seem to know who they were looking for.
What has happened in there.
The lovely chap who did sort my account was fine but admitted the wait time the day before was an hour - what on earth!!!!!
Seriously making me reconsider even continuing my account with Lloyd's.
8 July 2026
Unprompted review
Reply from Lloyds Bank
Hi Janine. I'm sorry to hear that what should have been a straightforward visit to close an account turned into a frustrating experience. We understand how disappointing it must have been to be passed between different colleagues and waiting areas, particularly when you were expecting a quick resolution. We also appreciate your concerns regarding waiting times, organisation within the branch and the lack of privacy when discussing your accounts.
Please allow one of our complaint managers to look into this further for you. You can complete our online complaints form by copying and pasting this link into your browser: https://www.lloydsbank.com/contact-us/how-to-complain.html
Thanks
Pritesh
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