Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more
Company replied
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The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more
Company replied
It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more
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Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more
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Company details
About Lloyds Bank Insurance
Written by the company
Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
We're by your side, every step of the way.
🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote
Contact info
United Kingdom
- lloydsbank.com/insurance.html
4.7
Excellent
8K reviews
Asks customers to review
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Reply from Lloyds Bank Insurance
Hello Wai.
Thanks for taking the time to leave us a review.
We love to see feedback like yours - thank you.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Easy to navigate all screens.
Easy to navigate all screens.
Only concern is should I ever have to make a claim.
Would be better to talk with a real person.
Hopefully this will not occur.
22 July 2026
Reply from Lloyds Bank Insurance
Hello Keith.
Thanks for taking the time to leave us a review.
I hope that you never have to make a claim, but should that situation arise, you can call our Claims Team directly. You'll find their telephone number on your Policy Schedule document, which is available to view under the documents section of your online account.
Thanks for choosing us.
Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.
Reply from Lloyds Bank Insurance
Hi Jasper
Thanks for taking the time to review us!
Have a lovely afternoon.
Lesley
Lloyds Bank Car Insurance
Not easy to change address
I wanted to stay with Lloyds as I was moving to a new apartment.
After searching for the function to ‘move to a new address’, I gave up and terminated my original policy and then started a new policy.
Perhaps I should have looked for an alternative provider, but other than the above, I’m happy with Lloyd’s.
30 July 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi John
Thank you for leaving a review and I'm sorry that it's not been a positive experience. I've sent a request for more information so I can take a closer look into this for you.
Lesley
Lloyds Bank Motor Insurance
it is a very good insurance company
4 August 2026
Reply from Lloyds Bank Insurance
HI Ivan
Thanks for taking the time to leave us a review.
Have a lovely afternoon.
Lesley
Lloyds Bank Motor Insurance
Helpful The
The person zi spoke to gave me all the answers to my questions. She went on to explain the benefits of having good insurance. The price was also very good much lower than my previous one.
24 July 2026
Reply from Lloyds Bank Insurance
Hi Cheryl,
Thanks for taking the time to leave us your feedback.
It's great to hear you're satisfied with the price and benefits of the cover, and also support offered by Zi
Thanks for choosing us and take care.
Liam- Lloyds Pet Insurance
Easy online experience
Easy online experience, giving me all the options I need too make the right choice
21 July 2026
Reply from Lloyds Bank Insurance
Hi Glenn
We love to see feedback like yours - thank you.
Have a lovely afternoon.
Lesley
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hi Mr Syed
Thanks for taking the time to leave us a review.
Have a lovely day.
Lesley
Lloyds Bank Motor Insurance
Good price and easy to process.
27 July 2026
Reply from Lloyds Bank Insurance
Hi Paul
We love to see feedback like yours - thank you.
Thanks for choosing us!
Lesley
Lloyds Bank Motor Insurance
The staff showed me good customer…
The staff showed me good customer service and care and patience in helping to navigate using online banking cancellation of my previous insurance
31 July 2026
Reply from Lloyds Bank Insurance
Hi,
We're delighted to hear that our team provided you with excellent customer service, care, and patience. It's wonderful to know they helped you navigate online banking for your insurance cancellation.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
I have very nice experience with this…
I have very nice experience with this insurance company
4 August 2026
Reply from Lloyds Bank Insurance
Hi Florin
Thanks for taking the time to leave us a review.
Thanks for choosing us!
Lesley
Lloyds Bank Motor Insurance
Car insurance I found the insurance policy fitted my…
I found the insurance policy fitted my current situation and the price was within my budget.
22 July 2026
Reply from Lloyds Bank Insurance
Hello Keith,
Thanks for taking the time to leave us a review. I'm really pleased to see that you've found a policy suited for you.
Thanks for choosing us.
Kennedy,
Lloyds Bank Motor Insurance
Reply from Lloyds Bank Insurance
Hello David,
Thanks for taking the time to leave us a review. We love to see feedback like yours - thanks for letting us know.
Have a great day!
Kennedy,
Lloyds Bank Motor Insurance
Great service from start to finish.
10 July 2026
Reply from Lloyds Bank Insurance
Hi Adrian,
We are delighted to hear that you experienced great service throughout your interaction with us. Thank you for sharing your positive feedback; we truly appreciate it.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
i was dealt with by Andrew who was very…
i was dealt with by Andrew who was very professional and very helpful with my request to have our house and home insurance for this year
3 June 2026
Reply from Lloyds Bank Insurance
Hi,
We're so pleased to hear that our colleague was professional and helpful with your home insurance request. Thank you for your positive feedback.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Home insurance renewal
The first time I’ve renewed on line and it was very easy.
Also received a discount.
3 August 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Pam,
We are pleased to hear that you found it easy to renew your policy online with a discount applied to it.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Lloyds Car Insurance Shambolic Service
Took out car insurance with them last year for the first time. It's due for renewal at the end of the month. Today I had an email from them saying they are going to autorenew for another year. (I am always careful to ensure I tick/untick whatever is needed to avoid autorenewals). So I went to log on, but it didn't accept my email and password. (It's the correct email, and the same emali address that they contacted me on this morning with the "autorenewal" email). I clicked on "forgot password". It said it would send an email but it didn't. I tried again and it said it did not recognise my email, (The same email they have on record and used to contact me today). So after searching for the phone number, and waiting in a queue for 20 mins, a woman at Lloyds Insurance says I need to contact AXA because the policy doesn't begin with a "1". (No mention of this before and no mention of AXA). So I call the new AXA phone number. I'm still waiting for AXA to answer. Phone queue said estimated wait time 20 minutes. It said this for 20 minutes before dropping to 15 minutes for the next 10 minutes. I've now been on hold for a further 10 minutes with it saying estimated wait time of less than 10 minutes....
Edited to add. The second phone number finally answered after 35-40 mins. She said she worked for Lloyds not AXA. She said AXA are just the underwriter (So I'm mystified why the first woman at Lloyds was insistent that she couldn't help, and that I had to speak to AXA. It seems the number she gave me was Lloyds again). Anyway, she was able to cancel the auto-renewal which should never have been there, and she was able to email me a link to reset the password and regain access to the website with my email address. So everything is back to where it should have been; I didn't need to speak with AXA; and I'm free to find a new insurance company for the next year - Hopefully one who aren't as confused about their own identity.
3 August 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hello,
Thanks for taking the time to leave us a review. I'm sorry to hear of the experience you have received when trying to speak with us about your online account. So we can look into this further for you and reach out, I have requested some details from you.
Kennedy,
Lloyds Bank Motor Insurance
Terrible online service
Terrible online service
Doesn’t recognise my driving license from the UK or my details Took my passport, driving license to a local branch….
No better in-store, told can only apply for a savings account on-line!!!
1 July 2026
Unprompted review
Reply from Lloyds Bank Insurance
Hi Jagdev,
We are sorry to hear about the difficulties you experienced with our online service and in-branch. We understand your frustration regarding the document recognition and the savings account application process.
If you would like to make a complaint then please give us a call on 0800 072 3572 and an adviser will be able to help.
Kind regards,
Tracy – Lloyds Bank Insurance.
Reply from Lloyds Bank Insurance
Hi Robert,
Thank you for your positive review, we are pleased to hear you found it quick and easy.
Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.
Competitive quote, easy to arrange
Michelle in your mortgage department was very helpful, quotes were competitive, insurance easy to arrange
16 July 2026
Reply from Lloyds Bank Insurance
Hi Sharon,
We're so pleased to hear that our mortgage department provided helpful assistance, that the quotes were competitive, and that arranging insurance was easy for you.
Kind regards,
Tracy – Lloyds Bank Home Insurance.
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