Lloyds Bank Insurance Reviews 

8,359
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,564 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that obtaining an online quote is remarkably simple, fast, and offered at a very competitive price compared to previous insurance providers. Customers consistently praise the dedicated staff members for being exceptionally helpful, patient, and thorough when explaining complex policy details and answering questions. Some people were dissatisfied with unexpected cost increases during policy renewals or higher final prices quoted over the telephone. Additionally, a small group of reviewers noted ongoing frustrations regarding difficult website navigation limitations, password access blocks, and general poor online service issues.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that policies offer great value and competitive rates... See more

User experience

People report positive experiences with user experience, highlighting that the platform is quick, easy to... See more

Service

Customers had positive experiences with service, highlighting the helpfulness and efficiency of the staff... See more

Website

Consumers find the website to be highly efficient, quick, and easy to navigate for purchasing insurance... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

The quote process was so easy and clearly presented. The efficiency of the service was excellent in their email confirmation and paper documents sent to my home. The cover was much better and more... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. I liked that I could list all high value items independently. Looks like great value and was also recommended by your brilliant mortgage advisor at the time of securing our mortga... See more

Company replied

Rated 5 out of 5 stars

Did it all on line no problem, but its possible Mr Floter, ( hope that's how you spell his name talked me round the different policy) so he deserves a big thank you ( Mr Floters dad was a police man s... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

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4.7

All reviews

(8,359)

3,528 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A straightforward process and easy set…

A straightforward process and easy set up.

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Peter,

We are glad to hear that it was very easy to setup a policy online with us. Thank you for the positive feedback.

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very pleased overall

Excellent for a comparison insurance. We tried one of the other biggest companies first and it was quite frankly a disaster. Misinformation, no support, invalid details etc. Lloyds were refreshingly accurate,responsive and helpful, albeit only via messages, but that’s what it’s cheaer for.

29 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Keith,

We are so glad to hear that you are very happy with the service provided so far. Thank you for the positive feedback.

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Buildings & Contents insurance purchase

The lady I spoke to on the phone Lisa was really helpful. She made me feel welcome and she was pleasant and polite. She reassured me that my purchase of buildings and home insurance will show on my new Lloyds account once it had been sanctioned and it was. The process for transfer of my Halifax account to Lloyds was straight forward. I am very pleased with all of it. Thank you.

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mandy,

We are so pleased to hear about your positive experience with us! It's wonderful to know that our team provided helpful and pleasant service, making your account transfer and insurance setup straightforward. We truly appreciate your kind words and are glad everything went smoothly for you. Thank you for sharing your feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Impressed and happy with result

Very easy and quick process. Well explained and clear options. Great value for money.

3 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sonia,

We're so pleased you found our process easy and quick, and that our options were well-explained. We appreciate your kind words about the value for money.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 4 out of 5 stars

Ability to speak to human being who…

Ability to speak to human being who answered my 2 questions quickly and clearly.
Provision of paper documents. I can download documents but at my age screen reading documents is tricky.
Brief, clear application form.
Value.

21 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Geraldine,

We're so pleased to hear that you had such a positive experience with us, especially regarding the helpfulness of our team and the clarity of our application process. We understand that reading documents on screen can be challenging, and we're glad our paper documents were a good solution for you.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

easy to use

very easy done from your arm chair in minutes

3 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ian,

We are so glad to hear that it was very quick and easy to setup a new policy. Thank you for the positive feedback.

Hope you enjoy your day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Value for the money

Value for the money

6 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

HI Rajendiram.

We're so glad to hear you found great value in what we offer. Thank you for your positive feedback.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Excellent price easy to get just what I…

Excellent price easy to get just what I wanted

2 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Gary,

Thanks for leaving us this feedback, it's great to hear that you're happy with the price and cover.

Have a great day.

Zach
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Ease of doing it online on my phone as…

Ease of doing it online on my phone as I am not technical and also you were able to send me a paper copy

17 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Lynda.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thanks for letting us know.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Great experience when purchasing my…

Great experience when purchasing my insurance

21 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Martin.

I'm really pleased to see that you've had a pleasant experience purchasing your policy with us.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 4 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Angela,

We appreciate you sharing your experience with us regarding your previous insurance with us. We value your feedback.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Easy to use app through comparison…

Easy to use app through comparison website

25 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Wayne.

We love to see feedback like yours - thank you.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

It was a good price

It was a good price, and so easy, thanks

4 August 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Yvette.

Thanks for taking the time to leave us a review.

Have a great day.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

The person I spoke to was extremely…

The person I spoke to was extremely helpful and sorted out my car insurance, she was fantastic and calm and kind.

22 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Dianne.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thanks for letting us know.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 1 out of 5 stars

No experience at all done it online

No experience at all done it online

30 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Thomas.

Thanks for taking the time to leave us a review. I'm glad to hear that you managed to do everything you need to do online.

If you wish to discuss anything further with us, please refer to the contact information on your policy documents.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Nice and easy also good customer…

Nice and easy also good customer service.

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Emily.

I'm really pleased to see that you've found things easy and are happy with our customer service. It's much appreciated.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

So easy to use

30 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thanks for letting us know.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Easy to folow

19 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello David.

We love to see feedback like yours - thank you.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

The lady I spoke to really patient and…

The lady I spoke to really patient and helpful .
I am very grateful.

10 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Gillian.

Thanks for taking the time to leave us a review.

We love to see feedback like yours - thank you.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

Rated 5 out of 5 stars

Best price with all what I needed

Best price with all what I needed, upgraded from silver to gold cover for just a few more pounds

20 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hello Teresa.

We love to see feedback like yours - thanks for letting us know.

Lee.
Lloyds Bank Motor Insurance.
Customer Service Team.

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