LIV Watches Reviews 

237
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful design of the watches, often noting their premium feel and impressive craftsmanship. Many highlight the outstanding customer service, describing it as responsive, personal, and dedicated to ensuring satisfaction. People also appreciate the efficient delivery process and the overall smooth user experience, making purchases feel valued and well-supported. However, some customers also noted issues with product functionality, such as watches losing time or fogging up after a short period. A few other people also felt that the customer service lacked consistency or found the returns policy challenging, leading to frustrating experiences with package delivery and resolution.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, design,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the watches offer unusually high quality... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

User experience

Clients share positive opinions on user experience, with many describing their overall experience with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

The experience was amazing from the beginning, the site provided clear information on the craftsmanship and definitions . The follow up after the order was perfect , the order was ship immediately... See more

Company replied

Rated 5 out of 5 stars

My experience with LIV was excellent. Great communication about my watch from the onset. It shipped in a very nice box with all the paperwork presented in a classy envelope. The watch itself wa... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(237)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful watch

Beautiful watch. Attention to detail is apparent. Comfortable to wear and a solid piece! I highly recommend a LIV watch to be in your collection.
Great customer service, and a confidence that made me even more excited to own a LIV watch. Thank you for the great experience.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Personalized experience

The personalized emails from Chaz. It may not be him personally but the fact that they address me personally and updated me on my order and to expect taxes from my home country was great and unexpected.

The email updates of when to expect delivery and how to care for my watch?

23 November 2022
Unprompted review
Rated 5 out of 5 stars

:) ;)

For my birthday i wanted to have an original watch that wasn't like the others, I wanted something special, not "déjà vu". I went to many jewelry stores but nothing seemed to fit my taste and style. Then i discovered LIV and it was very hard to choose a watch when the whole collection is splendid, my daughter chose it for me. I really love my watch and cap. Also the delivery was quick, it came in less than a week to France. i recommend

13 January 2023
Unprompted review
Rated 5 out of 5 stars

I love my GX1 Chrono!

I love my GX1 Chrono!! I spent quite a bit of time looking for a sports watch that had a silicone or rubber strap. I'm so happy that I found LIV. The watch looks great and you can't beat the price for a Swiss Watch. I have an extensive watch collection that includes TAG, IWC, and Zenith. I have literally gotten more compliments on the LIV than my others. My only criticism on the piece is that I wish that it had an illuminating dial.

12 January 2023
Unprompted review
Rated 5 out of 5 stars

My new watch is home

My new watch is home . I was very happy to receive it , good delivery , but , always but , i didn'escape the customs , very efficient to get extra money in peoples bag . The watch is very nice , quite heavy , and my usual watchmaker was also impressed by quality of made , the nice screen , and by the valjou mvt (the on that already had to repare my gx1 auto) a short time ago . The only thing i regret , lets be honest , is phe very poor night reading , and some difficulties to rewind or just adjust the time (chrono pushers to close of the winding system , but anyway , this third liv watch is a top .

6 October 2022
Unprompted review
Rated 5 out of 5 stars

Two and counting...

It is good to be able to communicate with passionate people. My first contact with LIV after 5 years was a question about battery replacement for my Rebel-DDC. This eventually led to my new Rebel-AR 1 month later!

13 December 2022
Unprompted review
Rated 5 out of 5 stars

LIV P-51 Pilot Perfection

The website is very clean, easy to navigate and the information available made the purchase decision with greater confidence.

The P-51 Black/Gray Pilot, is in my opinion, the very best design out there right now. There is character, boldness and balance, in every aspect of the product. It doesn’t hurt that the perfect exterior is matched by some of the best internal movement components.

When the Watch delivers such striking confidence, it enhances the user’s perspective and just focus on LIV-ing the best every single day.

Will be back for more and looking forward to more amazing things from LIV.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

My First LIV Watch, but definitely not my Last!

I'm a watch enthusiast and have been all of my life. Just recently venturing into microbrands and LIV is an amazing watch company. The quality for the price is probably unmatched. I recently purchased their 44mm GX dive watch in Cobalt. Chaz and his group are exceptional to work and communicate with during the purchasing and delivery process. I am confident that they will always be there if I need anything. I would highly recommend giving one of their watches a shot. I don't believe you will be disappointed...

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Watch!!

This is an amazing looking watch and the quality is great. It is extremely comfortable to wear and the rubber strap fits perfectly!

21 November 2022
Unprompted review

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