LIV Watches Reviews 

237
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful design of the watches, often noting their premium feel and impressive craftsmanship. Many highlight the outstanding customer service, describing it as responsive, personal, and dedicated to ensuring satisfaction. People also appreciate the efficient delivery process and the overall smooth user experience, making purchases feel valued and well-supported. However, some customers also noted issues with product functionality, such as watches losing time or fogging up after a short period. A few other people also felt that the customer service lacked consistency or found the returns policy challenging, leading to frustrating experiences with package delivery and resolution.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, design,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the watches offer unusually high quality... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

User experience

Clients share positive opinions on user experience, with many describing their overall experience with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

The experience was amazing from the beginning, the site provided clear information on the craftsmanship and definitions . The follow up after the order was perfect , the order was ship immediately... See more

Company replied

Rated 5 out of 5 stars

My experience with LIV was excellent. Great communication about my watch from the onset. It shipped in a very nice box with all the paperwork presented in a classy envelope. The watch itself wa... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(237)

64 reviews in the last 12 months

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Rated 2 out of 5 stars

Liv Divers Automatic

I have a Divers automatic and while I love the watch it started to lose time after 2 years. I’ve contacted Liv and while the customer service has been good I have to ship to Florida to get it looked at. I’ll also have to pay for repairs! I’ve been using the rubber strap supplied but it’s been cracking between the holes so it needs to be replaced. Of course this is not cheap either. Overall from a company that prides itself in its quality I’ve been disappointed. I’ll probably stump up and get it repaired because I like the watch! I have a TAG for 15 years and it’s been faultless.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

The customer service is top notch!

The customer service is top notch! They are clearly watch enthusiasts and want nothing more than to make every customer look great and be happy! They go above and beyond especially by taking pictures of the watch I was interested in with different bands and buckles so I could see exactly what the combos look like and pick the best options for me!

25 August 2022
Unprompted review
Rated 5 out of 5 stars

Purchased the GX Diver in Orange 44 mm…

Purchased the GX Diver in Orange 44 mm and couldn't be more satisfied. The craftsmanship is very evident as soon as you put it on. I put this watch through my scuba diving,mountain biking,running and it holds up well . I depend on this watch during my work in a busy Emergency Department. It never lets me down.
The customer service is amazing. They are spot on. All companies should take note of their service.

30 June 2022
Unprompted review
Rated 5 out of 5 stars

From start to finish liv were…

From start to finish liv were exceptional, their customer service is second to none. Such a personal and professional service.
Made it a pleasure to do business with them.
Had to pay vat and import tax but was worth it.
Over the moon with the watch a great quality time piece to add to my collection.
D. Marling

24 October 2022
Unprompted review
Rated 5 out of 5 stars

GX1 Swiss Panda

Bought my first Liv watch (GX1 Swiss Panda) and have to say I'm really impressed. It looks even better than the photos - worth every penny. Great watch, great service - I'll be back for another!

31 July 2022
Unprompted review
Rated 5 out of 5 stars

I consider LIV Swiss Watches to be one of the best men’s watches brands.

The Liv GX-Diver Gamma Green is just a fabulous watch. More beautiful in your hands than on pictures. The LIV watch is a high quality time piece and the company’s customer care is first class. Thanks LIV! I know this won’t be the last LIV watch I purchase. Seriously the coolest watches ever made!!! Super reasonable prices for a statement piece.

16 October 2022
Unprompted review
Rated 5 out of 5 stars

Great watches and service

I am absolutely satisfied with the service of the company and the quality of these watches. Better watch out, many great things to come I guess

3 October 2022
Unprompted review
Rated 5 out of 5 stars

Recently received my LIV-GX1 watch and…

Recently received my LIV-GX1 watch and it is everything I expected, truly amazing watch! A fine time piece undoubtedly. Looking forward to expanding my LIV collection. Do not hesitate to place your order. The LIV Team is amazing and kept me up to date throughout the entire process, well worth the wait.

7 October 2022
Unprompted review
Rated 3 out of 5 stars

Rebel DDC. Beautiful watch. Terrible crown.

After seeing LIV watches online I was impressed and wanted to add one to my collection. I decided on the Rebel-DDC in T.J. blue because of the unique shape and color. I placed my order at 5 in the morning and paid the extra for overnight shipping. My shipping label was created and I carefully watched for movement... sadly it never left their location. I contacted customer service and was told that I ordered too late in the day for the watch to make the afternoon shipment. I did not realize placing my order at 5 am was too late in the day for them to process. This was the first star gone. Fedex then botched the shipping and the watch sat in their facility over the weekend so my overnight shipping turned into 4 day shipping. Customer service agreed to refund the overnight shipping. Previous star lost returned. I received the watch and I truly love it. My problems are with the crown and the review of it I left on their website not being posted. First the watch's crown - it is completely smooth and has no ridges to grasp to set operations. It is very difficult at best to try and operate it. Two stars gone for this because the crown is such an important aspect, otherwise the watch is very nice. Second on the review not being posted on their website. After sending in my review I was contacted by the Chaz-bot that stated they were sorry it was not up to my expectations and that "he" was going to put his best watch concierge on this to contact me. There is nothing they can do about the crown except maybe for future models so I expected nothing for this issue, BUT I was never contacted and like I said the review was never posted. Since 9/29 only other positive 5 star reviews have been posted to their site in their quest to reach 6000 5 star reviews. All in all a very nice watch minus the crown, which in my opinion is important, terrible shipping by Fedex and sub-par customer service experience thus far.

29 September 2022
Unprompted review
Rated 5 out of 5 stars

Great Watch!!

I had been admiring the unique styling of the LIV watch line for some time. I recently purchased a GX Diver with the TJ Blue face and I couldn’t be more pleased. The LIV watch is a high quality time piece and the company’s customer care is first class. Thanks LIV! I know this won’t be the last LIV watch I purchase.

30 September 2022
Unprompted review
Rated 1 out of 5 stars

Wanting More!!!!!!!

I am a watch enthusiast and a collector as well.I always like to add new and exciting brands to my collection.I found Liv watches website online and viewed their very unique line of watches. I researched their Co. very extensively.Honestly, I was quite impressed with the quality and design of these timepieces, refreshing to see in these times.Swiss made watches at such bargain prices, a big bonus.I ordered the GX-1A after contemplating which one I should get. The LIV Team supported me every step of the process. When I promptly received my watch, I was ecstatic at such an innovative and quality type timepiece. I want to thank Chaz,Esti and the whole LIV Team for creating such a brand.Anxiously waiting for my next purchase.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

I got the LIV Moon Dust blue dial

I got the LIV Moon Dust blue dial. The orange logo and the smooth running orange second hand stand out. The additional orange markings on the crown and the orange ring under the bezel make it a stunning, eye catching design The watch keeps time very well, too. Glad I bought it for my collection.

26 September 2022
Unprompted review
Rated 5 out of 5 stars

Best decision..

One of the best decision I’ve made in purchasing my first Liv watch. I have plenty of watches but this is becoming one of favor watches to wear. The weight of the watch is perfect and balances well but most all it’s made with pure quality. The design is flawless and it shows as soon you get it out of the box. I’ve gotten many compliments about it but most of all you can wear it for any occasion.

21 September 2022
Unprompted review

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