LIV Watches Reviews 

237
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their exceptional quality and thoughtful design, often comparing them favorably to more expensive brands. Many people highlight the outstanding customer service, noting personalized attention and quick, reassuring communication from the team. The delivery service is frequently mentioned as fast and efficient, contributing to a smooth overall user experience and making purchases feel valued. However, some people mentioned experiencing issues with product functionality, such as watches losing time or fogging up, and a few felt the product quality did not meet expectations.

What people talk about most

Product

Consumers find product to be positive, with many expressing excitement for their purchases and praising the... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the attention to detail, solid... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as outstanding, second to... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and quick delivery... See more

User experience

Customers had positive experiences with user experience, with many describing the overall customer journey as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love the LIV watch brand!!! Once you open the box and put one in your hand, you instantly know you are holding real quality. I will be ordering my 3rd very soon. I have a GX1 Rose gold co... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(237)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this watch!

The GX1 Venom is a great add to my collection. LIV is a quality watch that doesn't break the bank and offers unique pieces that really stand out.

18 March 2023
Unprompted review
Rated 5 out of 5 stars

Great timepieces, company just as amazing!

I had some product questions prior to ordering and found the text messaging feature incredibly helpful and convenient. The watches are sexy and feel great, but just as important, the customer service is just as awesome. I love the way the company is run and am excited to see what the years to come will mean for the LIV brand.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Great communication, super fast delivery and awesome product. A very personal touch with respect to the email from the owner. I own lots of high end watches and this is definitely on par

8 March 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful piece

Beautiful piece. Just received the GX1-A Full Lume. Fast shipping. The watch is gorgeous. sophisticated white face with sporty leather band. Highly recommend!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Truly beautiful watches

Have bought 2 watches with them. The process is so smooth, the shipping is super fast and the final product (watches) is outstanding. Really well crafted pieces and very unique design.
They also have a very informative, non-invasive email "blog/newsletter" subscription.

5 December 2022
Unprompted review
Rated 5 out of 5 stars

LIV GX1

Fast delivery, great comms throughout process from LIV and courier. Top quality watch - great design and clearly well put together. UK customers - watch out for the import tax if buying direct, although I did get a heads up email from LIV about this. Recommended.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

LIV has made it easy to order online

LIV has made it easy to order online, webpage is simple to search for what you want. It was also really helpful having LIV assist for the type of watch I was looking for by telling them what I was looking for and them giving me recommendations for what I would like according to my data input.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

An insanely cool watch company

An insanely cool watch company, with a great CEO, Chaz, who makes the whole process of buying and owning a LIV watch beyond something special. The watches themselves are awesome. My LIV watch collection will continue to grow. Get yours. #livwatches

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Careful attention to detail.

LIV company truly delivers. The whole purchase experience was great. LIV provided updates throughout the whole transaction. The Saturn V Moon Dust feels and looks amazing. You dont have to be a jeweler to know that this is a well made watch with incredible attention to detail and quality. Most importantly, my wife was really impressed with it! Definitely a great purchase!

16 February 2023
Unprompted review
Rated 4 out of 5 stars

Great Product/Great Staff

The products are great and the staff was easy to work with. i noticed the Saturn V Moon Dust I purchased went on sale the day I received it in the mail. The team at LIV gave me a credit for the difference, without a hesitation.

10 February 2023
Unprompted review

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