LIV Watches Reviews 

242
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful design of the watches, often noting their premium feel and impressive craftsmanship. Many highlight the outstanding customer service, describing it as responsive, personal, and dedicated to ensuring satisfaction. People also appreciate the efficient delivery process and the overall smooth user experience, making purchases feel valued and well-supported. However, some customers also noted issues with product functionality, such as watches losing time or fogging up after a short period. A few other people also felt that the customer service lacked consistency or found the returns policy challenging, leading to frustrating experiences with package delivery and resolution.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality, design,... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the watches offer unusually high quality... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping and quick... See more

User experience

Clients share positive opinions on user experience, with many describing their overall experience with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

The experience was amazing from the beginning, the site provided clear information on the craftsmanship and definitions . The follow up after the order was perfect , the order was ship immediately... See more

Company replied

Rated 5 out of 5 stars

My experience with LIV was excellent. Great communication about my watch from the onset. It shipped in a very nice box with all the paperwork presented in a classy envelope. The watch itself wa... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(242)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

GX-DIVER'S 44MM FULL LUME

Great Dive Watch. Pimped it with the fast deployment buckle and it really makes it stand out. The full LUME has proven to be very effective underwater. Technically sound, along with lots of envious comments! PERFECT !
My whole LIV experience has been faultless from initial purchase, follow up, comms and servicing my 1st watch. Thanks to Chaz and all the LIV team !

10 January 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are loving your Full Lume Divers, Christopher. Thank you for your kind compliments. 😀

Rated 5 out of 5 stars

P-51 Blue nosed

Received this watch as a present and absolutely love it. Has the look and quality of a luxury watch for a fraction of the cost, and gets far more attention and interest than my Rolex does! My only gripe is that the titanium case looks more dull (despite the satin finish) than I was expecting - the photos on the website show a more polished finish resembling steel. Nonetheless, it’s still a fantastic looking timepiece.

20 December 2023
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the review, Guy. We are happy to hear you are enjoying your P-51! 😀

Rated 5 out of 5 stars

A truly excellent brand

Price points that make the competition weep backed up with service that makes the competition blush - i don't understand some of the comments i've read regarding LIV, you might not like their style - if so, don't buy one - but the quality of their products pound for pound is unbeatable, their after sales service absolutely epic and their community second to none. I am lucky enough to own watches from a number of the worlds premium brands and not one of them come close to LIV for value, service and care. Forget new money flash Harry decadence - LIV don't charge customers for systems of hype and over the top marketing, they create brilliant watches with materials and movements only the most expensive brands can exceed for a fraction of their cost. If you like the look of one of their products, buy it!

3 October 2023
Unprompted review
Rated 1 out of 5 stars

Crown design is inferior

Crown design is inferior. No triple lock mechanism and the gasket design literally deems the watch a write off if it is open when showering. Really disappointing for a ‘dive’ watch that this hasn’t been improved

14 September 2023
Unprompted review
LIV Watches logo

Reply from LIV Watches

Hi Rochelle, I recall our conversation regarding not fully closing the crown while swimming. This is a rule of thumb for all watches, regardless of the crown engineering. A triple lock mechanism would be excessive for our GX1 since it is not a dive watch. It does, however, feature a screw-down and gasketed crown with 200m of water resistance, which is more than suitable for daily water applications. While it's an unfortunate situation, we do provide ample warnings about leaving the crown open on our website, in the manual, in follow-up emails, and as a dedicated insert in our packaging. With that said, we get absolutely gutted when our fans aren't 100% happy. We offered a remedy via email on September 5th but have not heard back since. Please have a look and let us know. Best wishes to you and your husband.

Rated 5 out of 5 stars

The watch is great.

The watch is great it's a little bit different from the norm which is what I like, the service was excellent and the delivery was excellent too.

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Dream Orange

Hi,
I was flowing the watches on Facebook and one day I receive a email from Chaz telling me that I am a fan.
I was quit surprising and I show it to my wife Minoo
and two weeks later she Suprise me with it on my birthday. I am very happy to have the GX1 SIGNATURE ORANGE and its beautiful, Love it.

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Awesome timepiece

I’ve been admiring liv watches for a while, and when I saw they had done the limited edition gulf watch I just had to purchase it. Delivery was impressive as I watched my updates of its travels across the pond to my house in amazing time. Then when I opened the box I was in for another treat at the quality and pure beauty of this timepiece. Thanks to everyone at liv for creating such a special watch

23 June 2023
Unprompted review
Rated 5 out of 5 stars

First time I have bought a watch from…

First time I havre bought a watch from LIV
After reading all the reviews I have just received my new wow lost for words😁

Service outstanding
Delivery a day early outstanding

As for the watch very happy boy 👍

20 June 2023
Unprompted review
Rated 5 out of 5 stars

I just ordered my 3rd LIV watch

I just ordered my 3rd LIV watch! They are an amazing quality and the personal touches from the company make you feel like family. Im not just buying a watch, Im joining a group of great people who make and enjoy exceptional quality. I know I'll buy more in the future! There is absolutely no other watch company that gives you this much personal attention!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

rugged professional look

Very pleased to have this watch! It feels solid and has beautiful detail. A perfect accessory to professional work attire, it just fits under my dress shirts and gives a masculine edge, with some subtlety. A bigger watch (though I like them) would not work as well. I requested the form-fitted canvas strap, which looks slick without gaps. Love the automatic movement and exposed mechanical features.

I am inspired to try other straps, and think it would look great with a similar canvas strap but yellow stitching. Currently not available, but perhaps one day??

Great service from LIV and no hassle receiving the watch in the UK (though there was a mixup with FedEx saying it was delivered when it wasn't)

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Great Product, Great Company

I have never been involved with a company this customer focused during a sales cycle. The watch is fantastic, and I can't believe the responses I get from people when I wear it. I look forward to purchasing my next LIV watch.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing. Not only is their customer service impeccable, but their watches are true pieces of art. I have a wide collection of fine watches including Hublot, Rolex and many more. I place my LIV proudly, right next to them all. If you love watches (like I do), get yourself a LIV or two. They are worth we’ll beyond what they charge!!

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Not only the watch, but also the service quality

This is the first time that I purchased a watch from LIV.
I purchased the model (REBEL-ART BY TJ EISENHART), because I liked very much the design and trusted in Swess made watches and my opinion doesn't change or even it improves through my daily use.
I was also impressed by the quality of services: it is very rapid (I received every time replies within one hour) and the replies were very accurate and personal and I really feel like being a part of LIV watches family.

11 April 2023
Unprompted review
Rated 5 out of 5 stars

P-51 for the Win

Although I was initially hesitant to purchase this watch due to cost, I'm glad that I did. Since I have a background in aviation, the P-51 piqued my interest. I'm not really a "watch guy" so I opted to read most of the prior reviews of the P-51 series. Verdict: They were right.

This timepiece is outstanding. I chose the black/grey with the titanium bracelet because I think it looks better for both casual and dressier occasions. It's a masculine, bold and handsome timepiece. Honestly, I can't stop looking at it. It appears intimidating at distance but once you have it in on your wrist, it makes quite a statement.

21 April 2023
Unprompted review
Rated 3 out of 5 stars

I have recently bought a Rebel ART

I have recently bought a Rebel ART. These are undoubtedly well-made watches with brilliant designs, and they are marketed excellently. Sales follow-up is focused and communication good. BUT ... whilst the movement is certified to +- 5 secs a day mine is fast by around 10 to 14 per day. I've informed LIV and they've said they'd happily look at it but returning the watch would be at my cost. This is a minor issue of course, but I will not be paying anything else to a company whose brand new purchased product doesn't meet their own stated standards and for which they accept it requires adjustment. Pity. I thought LIV really was top notch but for me, they have fallen from their pedestal because of a simple post-sales error.

7 April 2023
Unprompted review
Rated 5 out of 5 stars

Liv GX1 - stunning!!

From pressing “click” to buy my Liv, the service I received was absolutely amazing.
From order in the US to delivery in the UK only took FIVE DAYS!
Communication from Live was unbelievable and even the CEO contacted me personally.
My GX1 watch in cool grey is beautiful and the quality is very good. The subtle use of different colours makes the watch stand out.
I can genuinely say that buying my Liv has been my best on-line shopping experience and the watch is stunning.

31 March 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been admiring LIV watches for a…

I’ve been admiring LIV watches for a while and decided to get one. As a company the service was 1st class, fantastic communication and a very easy ordering process. The watch was on my wrist less than 5 days from ordering and I’m in the UK. And the watch is gorgeous, the pictures do not do it justice. I’m actually already shopping for my next one.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Feed your soul Liv happy …

I had a Wonderful online shopping experience purchasing my GX1. The customer care is second to none. Liv are Very responsive to any questions you have and dispatched my watch from Miami to Vancouver Island on the same day.

25 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look