LIV Watches Reviews 

237
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches for their exceptional quality and thoughtful design, often comparing them favorably to more expensive brands. Many people highlight the outstanding customer service, noting personalized attention and quick, reassuring communication from the team. The delivery service is frequently mentioned as fast and efficient, contributing to a smooth overall user experience and making purchases feel valued. However, some people mentioned experiencing issues with product functionality, such as watches losing time or fogging up, and a few felt the product quality did not meet expectations.

What people talk about most

Product

Consumers find product to be positive, with many expressing excitement for their purchases and praising the... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the attention to detail, solid... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as outstanding, second to... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and quick delivery... See more

User experience

Customers had positive experiences with user experience, with many describing the overall customer journey as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love the LIV watch brand!!! Once you open the box and put one in your hand, you instantly know you are holding real quality. I will be ordering my 3rd very soon. I have a GX1 Rose gold co... See more

Company replied

Rated 5 out of 5 stars

The watch I bought from LIV is fast becoming my favorite. I have many watches. The watch is very comfortable and looks amazing. The customer service is really second to none. Chaz, one if the owners e... See more

Company replied

Rated 5 out of 5 stars

I recently bought the LIV P-51 Pilot’s Man O’ War Ti Chron, and it has exceeded my expectations. The titanium case is incredibly light yet feels strong and well-built on the wrist, making it comfortab... See more

Company replied

Rated 5 out of 5 stars

Just received my new Trekker GMT Black Steel - this is my 3rd Liv… I was an early supporter of the P-51 Limited Edition and was so impressed with the build and quality, I came again back not once but... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Swiss-Made & Swiss-powered men's watches, using Sellita & ETA movements combined with premium materials. We are the best value micro-brand in Swiss watchmaking today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(237)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rebel DCC Hornet Yellow

LIV watches are such a great find for me and have been coming upto 18 months now. An American company with the class and pedigree of Swiss Movement engineering coupled with the passion you can veritable feel bouncing off each and every employee within the organisation!
I just had to post and review a watch that unlike my goto Dive watches I've bought, has completely bowled me over as ( heaven forbid ) quartz mechanism.

11 December 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you from the entire LIV team for your kind compliments, Simon. 😀

Rated 5 out of 5 stars

Joy of the GX AC chronograph in (cool gray)

Responsive and prompt customer service. Amazing product -“new cool gray” GX AC automatic chronograph. Solidly built with perfect attention to detail. Functions as well or better of the many (much) higher priced chronographs I own (Breitling, Omega, IWC , Hublot etc). Despite its large size amazingly perfect and comfortable fit on my 7” wrist
My first LIV but definitely not my last

14 March 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We very much appreciate your kind compliments and are happy to hear that you are enjoying your GX-AC Cool Gray. Thank you, Dan! 🙂

Rated 5 out of 5 stars

LIV has excellent customer service

LIV has excellent customer service. Shipping is fast and their watches are packed in a nice box with warranty and instructions. My watch functions as advertised and I am happy with it.A watch with the specs of the LIV GX 41mm Dive watch at the price of $790 is a remarkable value. The fit and finish of my watch is superb. My only criticism would be that I think a watch of this quality should have drilled lugs. I do think LIV makes a fine watch and would recommend them. The current specs with drilled lugs would put this watch in a category in which it literally could compete with any watch out there,even those in the 6 figure price range.

1 February 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your kind compliments and feedback, Leo. We are happy to hear that you are enjoying your GX Divers and the LIV Experience. 😀

Rated 5 out of 5 stars

Ive bought 3 liv watches

Ive bought 3 liv watches , can't beat them for quality and feel

18 February 2025
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are enjoying your LIV watches. Thank you, David. 🙏

Rated 1 out of 5 stars

Do not waste your money on a LIV watch

Do not waste your money on a LIV watch. Their warranty is garbage. They do not stand behind their product. I washed my hands splashing a little water on the watch. The crown was tight. Water damage occurred they wanted full payment to repair despite being less than one year old. They may look good at first but you're on your own. I had the GX-1.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Decision Made

I spent a year looking for the "right" watch. I looked at Timex to Rolex, and for the features I was looking for, the colors/choices available, and the price point that fit my conscience (budget), LIV was the clear choice. The response, delivery, and ease of set up confirmed my decision. I have received compliments for the look and style, and the color matches my eyes. LOL

11 November 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you, David. We are very happy you chose LIV! 😀

Rated 5 out of 5 stars

LIV is a phenomenal maker of the finest Swiss watches

LIV is a producer of one of the finest Swiss timepieces that I own. Including Omegas and TAGs. And their customer service is bespoke- no cookie cutter here. They stand behind their products and actively interact with their customers to create a fabulous experience. This starts with their excellent 2 day express shipping and culminates in a handsome and stunning timepiece.

6 November 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for your kind compliments and review, Ashok! We are very happy to hear you are loving the LIV experience.

Rated 5 out of 5 stars

This frog won't croak


I thought the Kermit was a just a GX1 color variant--but WOWZERS--I can't stop grinning. How many smiley buttons cannit push? 1) bezels' screws and recesses, 2) textured bezel itself that's both matte and shiny at once, 3) the perfect green shade of the face, and 4) the case's gunmetal color. The Kermit's robust weight and balanced feel on the wrist add subtle satisfaction. Automatic movement and chronograph function are gravy to me, but no less significant. This baby oozes class AND attitude.

6 November 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are happy to hear you are loving it, Louie. Thank you kindly for being a LIV fan and taking the time to share your review!

Rated 2 out of 5 stars

Shipping back to LIV

My P51 arrived a month ago. It is losing time outside their claimed target. Using FEDEX to ship back from the UK has been rejected ( 3 times ) as it is valued over $800. Has anyone shipped their watch back to the US when the value is over $800. LIV " Commercial Document " said the value is $260 which is clearly under value.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Watch/Excellent Service

My new GX1 Swiss Panda arrived a few days ago & I'm absolutely delighted with it. The stainless steel bracelet really sets it off and the quality is unrivalled, particularly at this price point.
The design is exceptional with the sandwich dial really bringing the face to life. The chronograph dials & buttons are beautifully cratfed. The 1/10 second sub-dial is a very cool feature.
As always (...I have 2 other LIV GX1s) the service has been superb with the LIV Team keeping me informed of delivery progress, arriving in 4 days of ordering. This is really brilliant service!
If you're thinking of buying a LIV watch, don't think anymore - just go for it. You won't be disappointed!!

1 August 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the great review and kind compliments, John. We are happy that you are enjoying the LIV experience and have 3 of our beauties!!

Rated 5 out of 5 stars

My first Liv watch But NOT my last

My first Liv watch
But NOT my last....
After searching through many watch adverts, (to add to my collection) I was drawn to this Liv watch GX1 Silicone band and yellow numbers, somehow and immediately I felt it looked special, DIFFERENT and very attractive.
I had some questions about the watch that we're answered immediately.
The ordering process was easy, and after I had
Made my choice the watch was delivered without problems.
Packaging was excellent.
I am now wearing this fantastic watch.
This will NOT be my last Liv watch😊
Thank you chaz and the team

30 May 2024
Unprompted review
Rated 5 out of 5 stars

P51 Bluenose purchase + Top Quality Customer Service

Purchased a P51 Bluenose 2 months ago, with ETA 7750 Valijoux. Excellent quality, and value. Running at +3s per day, well within the manufacturers specification. Also purchased spare Pilots Italian Grain Leather strap... which was virtually free, using the customer loyalty points gained from the watch purchase.

LIV's customer service is always top quality and they are a pleasure to do business with.

One very happy customer.

8 April 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thanks so much for your kind compliments, Paul. We are very happy to hear that you are loving your P-51.

Rated 3 out of 5 stars

Luminous does not last very long

I like the watch but I feel that they were not honest with the luminous effect. The advertisement shows a picture of this watch nice,and bright in the dark. Will what they don't tell you is that the luminous will only last for about 20-30 minutes. They say the watch should remain in sunlight for at least three hours to get the full luminous. None of this is stated in the advertisement. I'm thinking about returning it

2 February 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

As with any luminous material, its brightness and longevity are dependent on the duration and intensity of exposure to natural or artificial lighting. Everyone's usage and environment will be different. The pictures on our site are a true representation of how it will look in person to the naked eye with optimal charge.

Rated 5 out of 5 stars

I really like this company’s watches

I really like this company’s watches. Their personalised customer experience is like none I’ve experienced with great follow-up. I had a pleasant experience from placing the order to receipt of the goods. I ordered one in 2023 and have just ordered another this year.

30 January 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the kind compliments, John. We are very happy you are enjoying the LIV experience! 😀

Rated 5 out of 5 stars

Just purchased a GX1 cool gray with…

Just purchased a GX1 cool gray with metal strap. Excellent watch, the weight is spot on and the design is second to none. Love it and LIVing my life on time.

2 January 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are pleased to hear you are loving your GX1 Cool Gray, Simon! 😀

Rated 5 out of 5 stars

GX-DIVER'S 44MM FULL LUME

Great Dive Watch. Pimped it with the fast deployment buckle and it really makes it stand out. The full LUME has proven to be very effective underwater. Technically sound, along with lots of envious comments! PERFECT !
My whole LIV experience has been faultless from initial purchase, follow up, comms and servicing my 1st watch. Thanks to Chaz and all the LIV team !

10 January 2024
Unprompted review
LIV Watches logo

Reply from LIV Watches

We are very happy to hear you are loving your Full Lume Divers, Christopher. Thank you for your kind compliments. 😀

Rated 5 out of 5 stars

P-51 Blue nosed

Received this watch as a present and absolutely love it. Has the look and quality of a luxury watch for a fraction of the cost, and gets far more attention and interest than my Rolex does! My only gripe is that the titanium case looks more dull (despite the satin finish) than I was expecting - the photos on the website show a more polished finish resembling steel. Nonetheless, it’s still a fantastic looking timepiece.

20 December 2023
Unprompted review
LIV Watches logo

Reply from LIV Watches

Thank you for the review, Guy. We are happy to hear you are enjoying your P-51! 😀

Rated 5 out of 5 stars

A truly excellent brand

Price points that make the competition weep backed up with service that makes the competition blush - i don't understand some of the comments i've read regarding LIV, you might not like their style - if so, don't buy one - but the quality of their products pound for pound is unbeatable, their after sales service absolutely epic and their community second to none. I am lucky enough to own watches from a number of the worlds premium brands and not one of them come close to LIV for value, service and care. Forget new money flash Harry decadence - LIV don't charge customers for systems of hype and over the top marketing, they create brilliant watches with materials and movements only the most expensive brands can exceed for a fraction of their cost. If you like the look of one of their products, buy it!

3 October 2023
Unprompted review
Rated 1 out of 5 stars

Crown design is inferior

Crown design is inferior. No triple lock mechanism and the gasket design literally deems the watch a write off if it is open when showering. Really disappointing for a ‘dive’ watch that this hasn’t been improved

14 September 2023
Unprompted review
LIV Watches logo

Reply from LIV Watches

Hi Rochelle, I recall our conversation regarding not fully closing the crown while swimming. This is a rule of thumb for all watches, regardless of the crown engineering. A triple lock mechanism would be excessive for our GX1 since it is not a dive watch. It does, however, feature a screw-down and gasketed crown with 200m of water resistance, which is more than suitable for daily water applications. While it's an unfortunate situation, we do provide ample warnings about leaving the crown open on our website, in the manual, in follow-up emails, and as a dedicated insert in our packaging. With that said, we get absolutely gutted when our fans aren't 100% happy. We offered a remedy via email on September 5th but have not heard back since. Please have a look and let us know. Best wishes to you and your husband.

Rated 5 out of 5 stars

The watch is great.

The watch is great it's a little bit different from the norm which is what I like, the service was excellent and the delivery was excellent too.

29 July 2023
Unprompted review

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