LivingCare Reviews 

2,400
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely welcoming, highly professional, and efficient during medical procedures and appointments. People also deeply appreciate the seamless and quick service provided, noting that visits often run on time without any unnecessary waiting. Some reviewers were not happy with the customer service, pointing out slow response times, closed phone lines, and unresponsive communication channels. Consumers also mentioned experiencing frustrating delays when trying to obtain their medical reports or receiving necessary documentation from the clinic. Others felt that communication during certain situations could have included more personal care and attention from staff.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that the team is very friendly, helpful, and efficient... See more

Service

Clients share positive opinions on service, highlighting that appointments are prompt with no waiting on the... See more

Customer service

Users describe negative interactions with customer service, highlighting prolonged waiting times for return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Venue easy to get to and park. Had an early appointment and was promptly seen by staff. Staff were very efficient and explained the procedure in detail and everything was completed quickly and ef... See more

Rated 5 out of 5 stars

I was in and out before my actual appointment slot. The staff was so nice and friendly. Couldn't have asked for a better experience. Hopefully, I won't need another MRI, but if I do, I'm definitely go... See more

Rated 5 out of 5 stars

Great service, friendly staff, very clean modern site, the whole appointment was seamless.

Rated 5 out of 5 stars

Lovley staff, everything was explained to me what was happening. My MRI took about 15 minutes and it was a smooth experience.


Company details

  1. Community Health Centre

Written by the company

LivingCare are a provider of private healthcare services including: MRI/Ultrasound & X-Ray, ENT, Ophthalmology, Endoscopy, Gastroenterology, Dermatology and more. LivingCare also provide COVID-19 testing services for travel and our full service range can be found at travel.livingcare.co.uk


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(2,400)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

NHS referral

Went for an MRI after an NHS referral. All the staff were super friendly and very accommodating to a person with a slight worry over small spaces.
All in all they explained everything well and did what they needed to with great diligence.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

A very efficient and professional service

Venue easy to get to and park.
Had an early appointment and was promptly seen by staff.
Staff were very efficient and explained the procedure in detail and everything was completed quickly and efficiently.
I was informed of the time I should expect to receive the results.
Very pleased with the treatment I received having a MRI scan

12 December 2025
Unprompted review
Rated 1 out of 5 stars

I must share my disappointing…



I must share my disappointing experience with this clinic regarding their referral process. Two weeks ago, I initiated a referral, hoping that my appointment would be scheduled quickly. I planned to have an X-ray done privately, but I was informed that the doctor who needs to confirm this is currently working outside the facility and there is no clear timeline for their return. This lack of information and responsiveness is completely unacceptable.

The customer service is very poor, and waiting two weeks for a return call is extremely frustrating. If I could rate my experience on a scale from 0 to 10, it would be a solid 0. I would not recommend this clinic based on my experience.

26 November 2025
Unprompted review
Rated 4 out of 5 stars

I recently visited this private…

I recently visited this private facility for an MRI scan, and the overall experience was excellent from start to finish. The staff were incredibly professional, attentive, and reassuring, making what could have been a stressful appointment feel completely smooth and comfortable. The facility itself was spotless, well-organized, and had a calm atmosphere that really helped put me at ease.

The only small downside was that there were no slippers provided in the changing room, which would have added a nice extra touch to an otherwise outstanding stay.

Aside from that minor detail, the service was truly amazing, and I would highly recommend this hospital to anyone looking for high-quality care and a positive patient experience.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I was in and out before my actual…

I was in and out before my actual appointment slot. The staff was so nice and friendly. Couldn't have asked for a better experience. Hopefully, I won't need another MRI, but if I do, I'm definitely going back to this place!

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Lovely person who did my MRI

Lovely person who did my MRI, very calm and organised, made sure I was settled and ok before starting.
Anxiousness of having an MRI soon disappeared. Quick and efficient service. Thank you

9 October 2025
Unprompted review

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