Livi Reviews 

Excellent service and prompt resolution. Caring support.

I was able to book an appointment with a GP the next day, who was extremely helpful and understanding. Livi is a great addition when you can't get an appointment at your local GP surgery for a week.

They are really good and fast
Thanks for the hard working staff

Very quick easy web site to navigate choice of times for an on line appointments, antibiotics prescribed sent electronically to my chosen pharmacy,I for one will use the service again if I need too.

Livi arranged an appointment with a GP within an hour and a half. Very easy to use the app. to make the booking. Very pleasant lady GP who asked all the relevant questions and explained in an understandable way what my next action should be.

Nice doctor but give no medication for my complaint

My son, trying to establish whether a tick bite has resulted in Lyme disease paid to get an appointment - not same day but 48 hours away - which he accepted even though worried - had his appointment cancelled by Livi. They have no more appointments available for another 48 hours. A national service? A national disgrace. They make claims they are not delivering on. It seems other reviews are reporting the lack of availability. Like the NHS, it’s a total lottery - even if you pay for it.

Brilliant service, always seen quickly.

Excellent. The GP was caring and thorough. I got the appointment on the same whereas my own surgery could ‘offer’ me an appointment on 30th May!

Very pleasant doctor who asked relevant questions and was happy to prescribe for me. Prescription arrived quickly and I was taking my first dose within 1hr
Excellent service for certain situations when the problem is not serious but needs prompt care. Great not to have to bother an urgent care centre.

I found the doctor assigned to my call helpful and spent time listening to me and discussing my problem, I was prescribed some tablets but 2 days later the prescription has still not arrived at my pharmacy. Thus I am still uncomfortable and will have to continue suffering. I am very disappointed with this service.

I've used the Livi app on several occasions and have always had a positive experience and been satisfied with the outcome.

Terrible service - I tried to register with the platform and the Help Desk acknowledged a technical issue. Two weeks later there's no progress and I've been unable to make a GP appointment. I raised a complaint and no response! Terrible for a healthcare company to completely ignore my needs. I have a five week old newborn and this is stress I could do without!

No available appointments, but only tells you this after making you submit all your details. Waste of time.

The doctor listened to my questions and asked for relevant clarification
Then gave me a diagnose and a few alternatives as how to treat it.
Never felt rushed or pressured in any way.
Excellent service

Easy to use the app, lots of reminder and easy to follow instructions. Got my issue sorted really quickly

Definitely the right kind of experience for an online medical appointment, superb care and time taken to ensure that the diagnosis was as accurate as possible. Would absolutely use Livi again.

Wish I could give it no stars, worst app I've ever used. Quite apart from the waste of time as there are never any available appointments (for me anyway) you cannot save important profile details like medication so need to key this in every time even before you find there are no slots. Absolute rubbish

Prompt service and same day appts
Very professional doctors and know what they are doing
Best alternate service if one cannot get to GP Surgery