Livi Reviews 

1,410
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 124 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share that the booking system is extremely straightforward, allowing them to secure convenient time slots without unnecessary waiting. Patients frequently explain that the medical staff on video calls are wonderfully attentive, incredibly knowledgeable, and always ready to listen to health concerns. Individuals note that receiving fast prescriptions and clear guidance makes managing minor health issues exceptionally smooth and stress-free. Some reviewers were not happy with occasional technical glitches, missed calls, or unexpected delays from the medical practitioners. A few other people also felt that finding suitable appointment slots could sometimes be frustratingly difficult during busy periods.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting the quick appointment booking process and... See more

Staff

Customers had positive experiences with staff, frequently highlighting that doctors and medical professionals... See more

Booking process

Consumers find booking process to be remarkably quick and straightforward, often securing same-day or... See more

User experience

Clients share positive opinions on user experience, highlighting how easy it is to navigate the app and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting that consumers feel genuinely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more

Rated 4 out of 5 stars

The GPs that are in the service are great. And only short waiting times. However, I have been cancelled a couple of times as, presumably, clinics were running over. This wasted me considerable time wa... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,410)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well-worth using Livi as a first port of call.

My appointment was only about 5 minutes late, and I received a notification and apology from Livi in the meantime. The doctor I spoke to was very pleasant, she listened carefully, asked relevant questions, and gave me a diagnosis. A prescription was issued straight away, and I felt the whole experience had been positive.
I would recommend anyone to use Livi first, instead of trying to access their own GP, because you get a quicker appointment, and also you do not have to risk picking-up additional germs etc. from confined waiting-rooms. Plus, you don't spread your own germs!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

My GP practice seems to not deal with anything anymore other than online which in turn gets you to go somewhere else online & on this occasion it was to Livi. It was an extremely positive experience. The GP was dead on time, really listened to me & at no point made me feel hurried. I was very happy with the suggested treatment of blood tests & will be following up with me when the results come in. Needless to say I’m now waiting for my actual GP practice to offer me an appointment. Won’t be holding my breath!

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick Service

Video call was on time, Doctor was professional, answering my questions, made a plan of action, happy with quick service. 👍

8 April 2026
Unprompted review
Rated 5 out of 5 stars

I found I could get an appointment on…

I found I could get an appointment on the day, which I certainly wouldn't have got at my local dr surgery. I had been unwell for around 10 days (Covid) and, at times, felt very ill. it was really helpful to talk it through with a dr and get a prescription for antibiotics which I was able to have collected that same day.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

For me

For me, this app worked well , I managed to get a few appointments, aalthough sometimes it’s hard to find availability for the next day.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I was really impressed with this…

I was really impressed with this service. My surgery appointment was going to take ages so I thought I would try this. Got an appointment for the next day. The doctor video called rather than the 'econsult' from my surgery that just replied to me with a text with no chance of discussion. The Livi doctor then arranged for a prescription at my normal pharmacy that was there within minutes. Would definitely use again

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed, GP practice encourages online service. First time, I booked an appointment for this afternoon 1 hour late and still no call appointment dropped from the system.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Very quick to book had to wait for a…

Very quick to book had to wait for a month to see at my Doctor surgery. Booked for next day. Very good service Doctor was very helpful and went out of the way to get things sorted

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy to get an appointment and prescription

Great service. My son had a flare up of his eczema and we needed some stronger steroid creams. Went onto Livi, added the details and uploaded photos. Had an appointment within an hour. This was Friday at midday so maybe this was a quieter time? There were several appointments available. The doctor was brilliant. Sorted us out with some creams and we collected them from our local pharmacy straight away. Cannot fault the service.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. I was called by the doctor. She anwered all my questions. Calming things down as was thinking i had something very bad going on. But it was not after all.

15 November 2025
Unprompted review

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