Livens LTD Reviews 

199
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the helpful, knowledgeable staff who are always ready to provide great advice on products and supplies. Many people also mention that the online ordering process is remarkably smooth, simple to navigate, and items consistently arrive securely packaged and in pristine condition. However, some reviewers were not happy with unexpected delivery delays and occasional communication gaps when trying to reach support agents. A few customers noted that certain orders took significantly longer to arrive than originally promised or faced frustrating courier problems during transit.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping and prompt... See more

Service

Users describe positive interactions with service, highlighting fast delivery, competitive pricing, and... See more

Product

People report positive experiences with product, highlighting that items are as described and of excellent... See more

Order

Customers had positive experiences with order, highlighting the simple and straightforward online process.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Prompt service, even though I ordered on a Sunday evening, my MDT Peanut Bag was in the post next morning. On the occasions I have visited the well stocked shop, they have always been keen to help.

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Simple ordering process and one of the few places that had these in stock and at an excellent price. Ordered late on Wednesday night received on Saturday afternoon with free delivery!

Company replied


Company details

  1. Gun Shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(199)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch as always

Livens always good to deal with, a proper range of top products and competitively priced.
My items were dispatched quickly and discretely packaged.
Professional old school gunshop and always my first choice.

26 May 2026
Rated 5 out of 5 stars

Great service

Great service, ordered late on Tuesday night and it was delivered by lunchtime Thursday. The MDT field stock is great. A noticeable tightening of my groups.

26 May 2026
Rated 5 out of 5 stars

Great customer service.

Great customer service.i ordered the wrong part from there online store.Phoned up and explained my mistake, returns delivery note email to me then the correct part for my rifle sent out next day at no extra charge.Brillint service I will definitely be using there service's again.Great

19 May 2026
Rated 5 out of 5 stars

Great service as always

Livens are great.

Plenty of items in stock and always do their best to fulfil an order including recently sending me an item directly from their stockist to speed things up

26 May 2026
Rated 5 out of 5 stars

I ordered a 44” Buffalo river gun bag…

I ordered a 44” Buffalo river gun bag which I’m sure your site said it was in stock. Then received a call form you saying it wasn’t in stock. The caller was very helpful and pleasant I must say. So I went for the 46” in the end. Then received a email saying it was on its way. I’m very impressed!! with your customer service. Will shop with you again.

25 May 2026

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