LiveMore Mortgages Reviews 

287
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and professional throughout the entire mortgage journey. Many reviewers note that expert advisors provide remarkably clear explanations and successfully make complex financial procedures entirely stress-free. Some people also felt that the overall communication and response times were exceptionally fast and reliable. Consumers are particularly impressed by how efficiently mortgage offers are processed, valued, and completed within a remarkably short timeframe. All future clients can always expect dedicated support, especially older borrowers looking for tailored and understanding financial guidance.

What people talk about most

Service

Customers had positive experiences with service, frequently describing the process as stress-free and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful advisors who explain options... See more

User experience

Clients share positive opinions on user experience, highlighting an easy, friendly, and professional process... See more

Response time

Consumers find response time to be positive, highlighting quick answers to questions and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise Livemore mortgages high enough. Our experience with Umar Khan was very friendly and proffessional from start to finish. Everything was explained clearly to us and we were kept informed... See more

Company replied

Rated 5 out of 5 stars

Mark Finan was exceptional in every way throughout the process. At all times he was consistently professional, knowledgeable and patient with my many queries and concerns. I would recommend Mark to an... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend LiveMore mortgages highly enough. I am 68 and run my own business but previous mortgage advisors told me that my income would be ignored because of my age despite the fact I would... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the start. Mark Finan was extremely helpful, kind, and knowledgeable from the start of the process. We are both in our mid 60’s and through several meetings over the phone... See more


Company details

  1. Mortgage Lender

Written by the company

LiveMore exists to challenge the unfair No’s in the mortgage world - because age shouldn’t be a barrier to opportunity. Later life is full of possibilities, from fresh starts to family moments, and people deserve mortgages that support their future, not limit it. That’s why our mission is to help people aged 50 to 90+ live well by giving them access to mortgages designed for the realities of later life. By saying Yes whenever we can, we help our customers live more, for all that’s yet to come. We are a tech-enabled challenger brand helping intermediaries deliver better customer outcomes thanks to our LiveMore Mortgage Matcher® engine, and best-in-class customer service. We are proud to be rated 'excellent' on Trustpilot. LiveMore is authorised and regulated by the Financial Conduct Authority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

287 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(287)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very transparent updated regularly and…

Very transparent updated regularly and efficient in proceeding to offer.

10 October 2024
LiveMore Mortgages logo

Reply from LiveMore Mortgages

Thanks for the feedback, Rachel. It’s great to hear about your positive experience. We work hard to meet expectations like these, we are very pleased we were able to help you!

Rated 5 out of 5 stars

First time, but hopefully not the last!

The affordability assessment for a RIO was miles ahead of other lenders, and the online portal was a pleasure to use, compared to others.

3 October 2024
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Reply from LiveMore Mortgages

We really appreciate you sharing your LiveMore Mortgage Matcher® affordability assessment and online portal experience with us, and it’s great to see we’re delivering such positive outcomes.

Rated 5 out of 5 stars

Great service received

Great service received throughout the whole process making it painless with a happy customer at the end of it.

20 September 2024
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Reply from LiveMore Mortgages

Thank you for taking the time to leave your review! We love seeing how our team managed to help and make a customer happy, we hope to hear from you again soon.

Rated 5 out of 5 stars

Great service and systems

BDM was incredibly helpful as it was my first LiveMore case and system was easy to use. Straightforward process and I was always kept up to date with progress.

4 September 2024
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Reply from LiveMore Mortgages

Thank you for the positive feedback, Sarah. It’s great to hear you had such a good first-time experience with our system and interactions with our team too!

Rated 5 out of 5 stars

Amazing support as always

I just wanted to send over a few words to say a big thankyou to Darren Cunliffe, Lizzie Britto & Matt Evans.

The team at LiveMore helped me put quite a complex case together for an older client of mine who was releasing equity to help his daughter purchase a property . The two deals came to £1.25m of lending.

LiveMore offered the case as requested but the client needed an extra 50k due to some unforeseen costs, this created a potential problem as both deals were already at their maximum.

I can not fault the help received from Darren as he understood the urgency in getting this deal sorted. After arranging a separate meeting with Matt and Lizzie the end result being LiveMore agreed to use equity from an additional BTL , they re-offered on the increased loan amount the same day meaning the customers daughter was able to proceed with her purchase, a fantastic result for everybody involved



Where LiveMore really stands out is not just their flexible criteria around income and affordability but their ability to bring decision makers together quickly and solve problems like this one, I cant recommend them highly enough

7 June 2024
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Reply from LiveMore Mortgages

Hi Travis, thanks for your kind words and detailed review! We love hearing how LiveMore has made a positive impact for customers, and how our team managed to help you in such a great way!

Rated 5 out of 5 stars

Reliable and delivered on complicated…

Reliable and delivered on complicated case
I have been advising on mortgages for 14 years and have dealt with many complicated/bespoke situations. Usually lenders cannot deliver upon what they say they can do but Live More were able to understand my clients finances, and make sensible grounded lending decisions which they delivered on. Processing was also smooth and issue free. A breath of fresh air - I strongly recommend this lender.

19 July 2024
Unprompted review
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Reply from LiveMore Mortgages

Hi Kate, thank you for taking the time to provide such positive feedback! Your opinion is greatly valued, and it helps us maintain an excellent standard of service for our customers.

Rated 5 out of 5 stars

Far better than expected.

I have been a mortgage broker for 30 years and have dealt with many lenders and have had many experiences over the years, some exceptional, some simply shocking.

I have to say my experience with Livemore, the underwriters, the customer service team and the business development manager Brian, have been exceptional.

Sometimes you can find with 'niche' lenders that they either state they will lend and eventually your application goes nowhere or the process is slow and laborious. This was such a refreshing change and I wish a lenders could work like this.

Thanks all, your support and help was very much appreciated.

12 July 2024
Unprompted review
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Reply from LiveMore Mortgages

Thank you for a great review Stuart, we are always delighted when we have been able to help your customers with their new homes. It means a lot to know how positive your experience has been.

Rated 5 out of 5 stars

Exceptional customer first service, incredible team

It seems the Livemore teams first goal is to serve their clients. For not the first time, the team including Matthew and Matt have pushed an urgent case through to offer within days, despite the complexity and hurdles. They were happy to understand and overcome this, finding solutions where others had found problems. Constantly amazed by their willingness to find a way to say yes in a rigid industry designed to say no. I look forward to working with them again at the very next possible opportunity.

1 July 2024
Unprompted review
LiveMore Mortgages logo

Reply from LiveMore Mortgages

Hi Drew, thank you so much for taking the time to leave your positive review and mentioning our customer first service! We love seeing how our team managed to help and we hope to work with you again in the near future.

Rated 4 out of 5 stars

Not bad for a off high street lender

A little slow in the processing but in all ok.

27 June 2024
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Reply from LiveMore Mortgages

We really appreciate the feedback. We have passed on your comments to the team here at LiveMore Mortgages.

Rated 5 out of 5 stars

Great, life changing product, simple application process

Pat made the whole process simple to apply, and easy to understand. I took on a retirement only mortgage, a great product which suits me perfectly and means I can semi retire a lot earlier than I would have been able to.

Pat was always on the end of a phone or email and answered any queries immediately. A straightforward, quick application process, and a great product for people like me.

27 June 2024
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Reply from LiveMore Mortgages

Thank you so much for taking the time to leave such a detailed review, and we’re glad you had such a positive experience. We have passed on your comments to Pat.

Rated 5 out of 5 stars

Great service!

18 June 2024
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Reply from LiveMore Mortgages

Thank you so much for your recognition of our service.

Rated 5 out of 5 stars

Smooth process …

Mark was so helpful in making the process as smooth as possible.

17 June 2024
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Reply from LiveMore Mortgages

Thanks Jennifer. We appreciate that and will pass on your comments to Mark.

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