LiveMore Mortgages Reviews 

287
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and professional throughout the entire mortgage journey. Many reviewers note that expert advisors provide remarkably clear explanations and successfully make complex financial procedures entirely stress-free. Some people also felt that the overall communication and response times were exceptionally fast and reliable. Consumers are particularly impressed by how efficiently mortgage offers are processed, valued, and completed within a remarkably short timeframe. All future clients can always expect dedicated support, especially older borrowers looking for tailored and understanding financial guidance.

What people talk about most

Service

Customers had positive experiences with service, frequently describing the process as stress-free and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful advisors who explain options... See more

User experience

Clients share positive opinions on user experience, highlighting an easy, friendly, and professional process... See more

Response time

Consumers find response time to be positive, highlighting quick answers to questions and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise Livemore mortgages high enough. Our experience with Umar Khan was very friendly and proffessional from start to finish. Everything was explained clearly to us and we were kept informed... See more

Company replied

Rated 5 out of 5 stars

Mark Finan was exceptional in every way throughout the process. At all times he was consistently professional, knowledgeable and patient with my many queries and concerns. I would recommend Mark to an... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend LiveMore mortgages highly enough. I am 68 and run my own business but previous mortgage advisors told me that my income would be ignored because of my age despite the fact I would... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the start. Mark Finan was extremely helpful, kind, and knowledgeable from the start of the process. We are both in our mid 60’s and through several meetings over the phone... See more


Company details

  1. Mortgage Lender

Written by the company

LiveMore exists to challenge the unfair No’s in the mortgage world - because age shouldn’t be a barrier to opportunity. Later life is full of possibilities, from fresh starts to family moments, and people deserve mortgages that support their future, not limit it. That’s why our mission is to help people aged 50 to 90+ live well by giving them access to mortgages designed for the realities of later life. By saying Yes whenever we can, we help our customers live more, for all that’s yet to come. We are a tech-enabled challenger brand helping intermediaries deliver better customer outcomes thanks to our LiveMore Mortgage Matcher® engine, and best-in-class customer service. We are proud to be rated 'excellent' on Trustpilot. LiveMore is authorised and regulated by the Financial Conduct Authority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

287 reviews

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No recent history of asking for reviews

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4.8

All reviews

(287)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5+5 is a perfect product!

Compared to the mainstream lenders, this application process was a dream. Very muchhassle free, underwriting was completed with a sensible timeframe, the valuation was instructed and carried out within two days and the offer followed. I believe the 5+5 product for the baby boomer community is wonderful. I very much like the sensible way they approached lending. Livemore seem to consider that age, experience, maturity and a lifetime of accumulated assets-is a benefit and a positive and are not considered a deterrent and negative, which the major banks and many other lenders do! Well done Livemore you are in a great niche market… and appear to be doing very well. We are looking forward to a very positive working relationship.

12 March 2025
Unprompted review
LiveMore Mortgages logo

Reply from LiveMore Mortgages

Thank you for your wonderful review David! We're thrilled that our application process was a "dream" for you. It's great to hear that our streamlined approach met your expectations.
We're proud to offer a lending approach that values age, experience, and accumulated assets as positives. We look forward to a positive working relationship with you too. Thank you for choosing LiveMore!

Rated 5 out of 5 stars

Great lightning quick service

I had a very urgent case where the client would have gotten a £15,000 penalty if his bridging loan was not repaid by the 4th March. Property was 100% flat roof I spoke to Nicola Palmer my Business Development Manager at LiveMore who also spoke to Matt Evans the Chief Underwriter. Results were Application on the 1st, Valuation done on 4th, Offered on 10th, Completed 28th. I very happy client indeed 😁😁

1 February 2025
Unprompted review
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Reply from LiveMore Mortgages

Thank you for sharing your fantastic experience with our "lightning quick service", Paul! We're delighted to have helped your client avoid a significant penalty by acting swiftly and our team's dedication is one of our greatest strengths. We look forward to facilitating more success stories for you!

Rated 5 out of 5 stars

Thank you LiveMore!

We’d like to thank LiveMore Mortgages for providing a product enabling us to stay in our family home and particularly Umar Khan for great follow up.

25 February 2025
Unprompted review
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Reply from LiveMore Mortgages

We’re delighted to have been able to help you stay in your family home. Thank you for your kind feedback – and we’ll be sure to pass your appreciation on to Umar!

Rated 5 out of 5 stars

Case through from app to completion in…

Case through from app to completion in 4 weeks. Keep it up

10 February 2025
Unprompted review
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Reply from LiveMore Mortgages

Four weeks from application to completion – great to hear! We really appreciate your feedback, Austin, and we’ll keep working to maintain this level of service.

Rated 2 out of 5 stars

The slowest processing I've ever…

The slowest processing I've ever experienced in the Equity Release market. 9 days since I've made the application and it's not even been looked at yet. Most of the other lenders have an offer out by now, or at least have the valuation done. Really poor

5 February 2025
Rated 5 out of 5 stars

Very efficient

Very efficient , and comprehensive .
Thoroughly recommended.

12 February 2025
Unprompted review
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Reply from LiveMore Mortgages

Thank you, Christine! It’s fantastic to hear you found our service efficient and comprehensive. Your recommendation means a lot to us!

Rated 5 out of 5 stars

First class service

I feel the KFI system can and will evolve and I can't say enough about the service I and my client have received so far.

11 February 2025
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Reply from LiveMore Mortgages

First-class feedback, Gerard – thank you! We’re always looking for ways to improve, so we really appreciate your thoughts on the KFI system. Delighted to hear you and your client are happy with our service!

Rated 1 out of 5 stars

Slow, slow, slow!

I uploaded the case to your team 31/01/25 and am still chasing for an initial response 11/02/2025 - no other equity release lender takes this amount of time to provisionally approve a case to sent to valuation. Very Poor.

3 February 2025
Rated 5 out of 5 stars

Excellent service from all

An urgent case where client is on bridging finance. Application sent Friday, Valuation done Tuesday 😁

30 January 2025
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Reply from LiveMore Mortgages

Thank you for your kind words Mr McKay! We’re delighted to hear that you had an excellent experience with us, especially on such an urgent case. Our team understands the importance of swift action in situations like these, and it’s great to know we could help move things along quickly for your client.
If you ever need anything in the future, we’re always here to support you.

Rated 5 out of 5 stars

We recently had the pleasure of working…

We recently had the pleasure of working with LiveMore Mortgages, and we couldn’t be more impressed! Their team truly understands the needs of borrowers in later life, offering flexible and tailored mortgage solutions that many mainstream lenders simply don’t provide.

From start to finish, the process was smooth and efficient, with clear communication at every stage. Their expertise in later-life lending, combined with a customer-first approach, made a real difference for our clients. We particularly appreciate their willingness to consider individual circumstances rather than a one-size-fits-all approach.

If you're looking for a lender that goes above and beyond to find the right mortgage solution, LiveMore is an excellent choice. Highly recommended! 🚀

23 January 2025
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Reply from LiveMore Mortgages

Thank you, Stuart! We truly appreciate your kind words and are delighted to hear that you found our later-life mortgage solutions flexible and tailored to individual needs. It’s fantastic to know that our customer-first approach and smooth process made a real difference for your clients. Your recommendation means the world to us, and we’re grateful for your support!

Rated 5 out of 5 stars

Umar Khan the star in LiveMore Mortgages Crown

I have just had the pleasure of having my over 60's mortgage arranged by Umar Khan. I am late to this game as I am a first time buyer, an Umar walked me through the process step by step, and found me a product that was suitable for me, and with a repayment I was more than happy with. Never in my life have I experienced a quick response time from a financial institution, however, Umar's responses were second to none. He emailed me back out of working hours and also undertook phone calls instantly. I was so pleasantly surprised by this, as I was very keen to prove my position to the estate agents. Because of the impeccable customer service I received, I would not hesitate to recommend LiveMore Mortgages! Umar, you are a star! Thank you!

4 February 2025
Unprompted review
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Reply from LiveMore Mortgages

Jayne, thank you so much for sharing your experience! It’s wonderful to hear how Umar guided you through your first-time buyer journey with care and efficiency. We know how important quick responses are, and we’re so pleased Umar was able to provide the support you needed. We’ll make sure to pass on your kind words—he’ll be thrilled! Wishing you all the best in your new home.

Rated 5 out of 5 stars

From start to finish very professional…

From start to finish very professional throughout and transparent service. thank you Mr Finnan

27 January 2025
Unprompted review
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Reply from LiveMore Mortgages

Thank you, Ralph! We’re so pleased to hear you found the service professional and transparent from start to finish. That’s exactly what we strive for! We really appreciate your feedback to Mark and your support.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very thorough. Highly recommend. Thank you so much.

31 January 2025
Unprompted review
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Reply from LiveMore Mortgages

Ann, thank you for your kind words! We’re delighted to hear you had an excellent experience with us. Your recommendation means a lot, and we’re so glad we could provide a thorough and helpful service.

Rated 5 out of 5 stars

The excellent property criteria offered…

The excellent property criteria offered by Livemore and service to match

23 January 2025
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Reply from LiveMore Mortgages

Robert, we really appreciate your feedback! It’s great to know that our broad property criteria and service met your expectations. We’re always here to support you, and we’re grateful for your trust in us.

Rated 5 out of 5 stars

Easy to deal with

Broker using LiveMore.. They are very easy to deal with. Very efficient, website is very simple and straight forward, underwriting is clear and contact with case workers excellent. No issues using or recommending LiveMore to my clients.

22 January 2025
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Reply from LiveMore Mortgages

Stuart, thank you for your fantastic review! We’re so pleased to hear that you find LiveMore easy to work with, from our website to underwriting and case worker support. Making things as seamless as possible for brokers like you is a top priority, and we truly appreciate your recommendation. We look forward to working with you again soon!

Rated 5 out of 5 stars

Great service

22 January 2025
LiveMore Mortgages logo

Reply from LiveMore Mortgages

Thanks for the positive feedback regarding our Bob, we look forward to working with you again soon.

Rated 5 out of 5 stars

Lifetime Mortgage Application …

We were recommended our Lifetime Mortgage product by our Financial Adviser as the product met all our requirements.
The documents LiveMore Mortgages provided were easy to understand & well laid out and provided really promptly.

8 October 2024
Unprompted review
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Reply from LiveMore Mortgages

Thanks for such positive feedback, we appreciate you taking the time to share your LiveMore experience with us. We’re delighted the documents were easy to understand and arrived promptly for you, we are very pleased we were able to help!

Rated 5 out of 5 stars

A Company That Actually Cares

A company that actually cares? What planet are they from you may ask.
LiveMore are filling a space that the traditional lenders are simply not interested in AND they are great and easy to deal with.
A pity there aren't more around like them doing other slightly off the norm things... there's certainly a need in many sectors.
Well done Leon and the team

7 November 2024
Unprompted review
LiveMore Mortgages logo

Reply from LiveMore Mortgages

Thanks for the glowing feedback, Glen. It’s great to hear your positive response to our approach and your experience with us! Wishing you all the best for 2025.

Rated 5 out of 5 stars

Real company dealing with people's real live.

I am self employed and have been with my existing mortgage provider for more than 15 years. My fixed rate and terms of mortgage was coming to the end. For some strange reasons they couldn't provide me with new remortgage offer. I looked some other main street lenders as well, the same old story, "when computer said no, it is no".
When my new independent mortgage advisor looked at my circumstances, he suggested the Livemore would be the best place to apply. After providing all my real and actual income and expenses documents, just in matter of 3 weeks I got the offer from Livemore which I am grateful for.
It is unlike other lenders, a real company dealing with people's real live and financial circumstances.
I am very happy and satisfied for the quality quick service they provided me via my mortgage advisor.
I would definitely recommend Livemore Capital to others.

21 October 2024
Unprompted review
LiveMore Mortgages logo

Reply from LiveMore Mortgages

Hi Salim, thanks for your review! It’s great to hear we helped you in your time of need, and that you appreciated our quick and smooth process. Your kind words and recommendation mean a lot to us! Thank you.

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