Banner for Kindred

Kindred Reviews 197

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service and user experience, finding the process easy and well-thought-out. Many appreciate the professional cleaning services provided before and after stays, and the helpfulness and professionalism of the staff. People also enjoy the sense of community and the opportunity to connect with like-minded travelers. However, some customers expressed dissatisfaction with the pricing, particularly regarding cleaning costs which they found to be higher than alternatives. There were also mentions of issues with the website and a lack of flexibility or support for homeowners in certain situations. A few people reported negative experiences with guests, including issues with guest conduct, leading to concerns about host protection and the resolution process.

What people talk about most

Service

Customers consistently note positive experiences with service, particularly praising the responsiveness and... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the platform's ease of... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and caring approach.... See more

Price

Clients share ambiguous opinions on price. Many customers find the service affordable, allowing them to stay... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers express satisfaction, highlighting it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had wonderful experiences every time with Kindred, both hosting and traveling. They have really thought through any question you may have and make the process easy. We also have enjoyed the litt... See more

Rated 5 out of 5 stars

I’ve only begun hosting and traveling through Kindred recently and so far, it’s been a great experience. The Concierge is helpful and quick to respond to any concerns or requests. I love that they... See more

Rated 5 out of 5 stars

We have been using Kindred for a couple of years now and it has opened up a world of travel possibilities for us that would have otherwise not been feasible due to cost. We truly love this platform so... See more

Rated 5 out of 5 stars

Kindred has been a cool experience with home swapping. It’s often much more affordable to go to popular destinations like New York City compared to Airbnb. The guests that I’ve hosted have all been re... See more


4.7

Excellent

TrustScore 4.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had such a wonderful experience…

We had such a wonderful experience staying in Jennie’s home through Kindred. The entire process was smooth from start to finish, and the home itself was warm, comfortable, and a perfect fit for our family.

One of the highlights of our stay was watching our kids enjoy an Easter egg hunt in the front yard while we sat on the porch taking in the beautiful ocean view. It created such special memories for all of us, and we truly felt at home during our time there.

We are very grateful for the hospitality and care that went into preparing the space. We would absolutely recommend this experience to other families and look forward to using Kindred again in the future for our travels

6 April 2026
Rated 5 out of 5 stars

We love using Kindred

We love using Kindred, such a great way to travel and feel like a local :) the Kindred team is helpful throughout the process, and my experiences have been seamless in both traveling and hosting.

6 April 2026
Rated 5 out of 5 stars

I really like Kindred

I really like Kindred. They have built a system where you can feel safe letting other people use your home and have a global network of homes to use.

6 April 2026
Rated 4 out of 5 stars

Home swapping with Kindred is a no…

Home swapping with Kindred is a no brainer for anyone with an apartment in a desirable location and who travels a decent amount. Stay in homey apartments, make friends, save tons of money. Kindred is generally helpful and responsive as a team, although I did have one very frustrating experience with a policy that felt wildly inappropriate, essentially pushing the cost onto me when it was the host’s mistake had already caused a major travel disruption for me. Overall recommend but feel they could tighten up on some of these issues. I’ll keep my review updated as my experience evolves.

6 April 2026
Rated 5 out of 5 stars

Great service

Great service, very affordable compared to hotels and AirBnBs in San Francisco, great apartment and locations.

4 April 2026
Rated 5 out of 5 stars

This place is gorgeous

This place is gorgeous! Hidden from view by hedges, it’s an island of quiet in an otherwise bustling city. The furnishings, art, thoughtful upgrades, and communication with the host were exceptional. This was my best experience on Kindred!

4 April 2026
Rated 5 out of 5 stars

Going Well So Far

Early on in this experiment, but have had all positive interactions both as a host and as a guest. Cool way to broaden our travel base, looking forward to continued use.

10 March 2026
Rated 5 out of 5 stars

Kindred has been amazing…

Kindred has been amazing to deal with as an assistance to hosting guests in our home. when we had an emergency arise for our guests, they responded promptly and supportively to get our guests settled and to assist us with solving the problem. I would highly recommend them as a company for anyonev considering joining the kindred community!

2 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look