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Kindred Reviews 197

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service and user experience, finding the process easy and well-thought-out. Many appreciate the professional cleaning services provided before and after stays, and the helpfulness and professionalism of the staff. People also enjoy the sense of community and the opportunity to connect with like-minded travelers. However, some customers expressed dissatisfaction with the pricing, particularly regarding cleaning costs which they found to be higher than alternatives. There were also mentions of issues with the website and a lack of flexibility or support for homeowners in certain situations. A few people reported negative experiences with guests, including issues with guest conduct, leading to concerns about host protection and the resolution process.

What people talk about most

Service

Customers consistently note positive experiences with service, particularly praising the responsiveness and... See more

User experience

Customers had positive experiences with user experience. Reviewers consistently praise the platform's ease of... See more

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and caring approach.... See more

Price

Clients share ambiguous opinions on price. Many customers find the service affordable, allowing them to stay... See more

Website

Reviewers mention ambiguous feedback about the website. Many customers express satisfaction, highlighting it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had wonderful experiences every time with Kindred, both hosting and traveling. They have really thought through any question you may have and make the process easy. We also have enjoyed the litt... See more

Rated 5 out of 5 stars

I’ve only begun hosting and traveling through Kindred recently and so far, it’s been a great experience. The Concierge is helpful and quick to respond to any concerns or requests. I love that they... See more

Rated 5 out of 5 stars

We have been using Kindred for a couple of years now and it has opened up a world of travel possibilities for us that would have otherwise not been feasible due to cost. We truly love this platform so... See more

Rated 5 out of 5 stars

Kindred has been a cool experience with home swapping. It’s often much more affordable to go to popular destinations like New York City compared to Airbnb. The guests that I’ve hosted have all been re... See more


4.7

Excellent

TrustScore 4.5 out of 5

197 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Kindred was my first time using a home…

Kindred was my first time using a home swapping platform and it continues to exceed my expectations. I was an all star airbnb host for years and the customer service Kindred has blows Airbnb out of the water. Having a personal concierge to ask questions and get help when needed is such a game changer. We have traveled all over the world and swapped with some of the coolest people. I can’t recommend it enough.

10 April 2026
Rated 5 out of 5 stars

An Experience That Feels Human Kindred

Kindred, for me, has been a deeply life-expansive journey.

I never imagined I would have the chance to stay in such beautiful homes around the world, or meet such incredible, kind humans along the way. Before Kindred, I had never home swapped. It completely shifted how I see travel, and in many ways, it has made me a better, more open person.

I’ve grown in unexpected ways. I’ve stayed in three homes with cats, and I never thought I was a cat person. Now, I genuinely love it. It’s opened up a whole new kind of softness in me.

I recently stayed in a family home, and something as simple as seeing the children’s books and crafts left out stirred something deeper. It made me reflect on the kind of life I want to build one day. These are the quiet, beautiful moments that make Kindred what it is.

There’s so much thoughtfulness in every part of it, from the app, to the concierge, to the care in each home, to the kindness of the community, and the way the team shows up with intention. It never feels transactional, it feels genuinely human.

I’m deeply grateful to be part of this journey and community.

10 April 2026
Rated 5 out of 5 stars

It’s an amazing experience

It’s an amazing experience. Kindred’s thought of everything. Concierge (AI or human) is a great concept. Super helpful. We’ve hosted ~50 times and stayed half that. Still loving it!

9 April 2026
Rated 5 out of 5 stars

Felt confident leaving my home in a…

Felt confident leaving my home in a trusted guest’s hands while I was way. Came home to a cleaner apartment than when I left!

Kindred staff answered all my
Questions before I hosted my first guest. Excited to use the service to visit a new place.

9 April 2026
Rated 5 out of 5 stars

Premium Service

The sheets/towels and cleaning service is what makes Kindred stand out. It’s always crazy busy before a trip and getting the cleaning done and beds made is very helpful. Also coming home to a clean house and beds made is necessary and great. The virtual concierge is super helpful too!

7 April 2026
Rated 5 out of 5 stars

This is a sweet flat in a great…

This is a sweet flat in a great walkable neighborhood. The view is stunning on a clear day. It is quite comfortable. The bed is great. Dani was flexible and easy to communicate with. I would highly recommend it.

7 April 2026
Rated 5 out of 5 stars

So far so good!

So far so good. Great communication with the app through their concierge service. Thoughtful guests. Very convenient cleaning service who were very thorough.

6 April 2026

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