Lincolnshire Fuels Reviews 

270
TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

Driver /Delivery was great but no warning of delivery from Sales org - was told would get 24hr so expecting Friday 15th , turned up 14th - good job we were in as access to tank was locked . Strangel... See more

Company replied

Rated 5 out of 5 stars

Had a few issues ordering online, our order didn’t arrive as stated, when we called and spoke to local depot, explained and within 24hours was all sorted and we had fuel. Driver was great too! Best t... See more

Rated 5 out of 5 stars

I've ordered my oil from Lincolnshire fuels a few times now and have always been impressed with the service. Website easy to navigate and a good price, much cheaper than other companies I've found.... See more

Rated 4 out of 5 stars

No problems with your delivery service or office staff , but I did notice that you do charge top price for your oil because I’m an account holder! I could have shop around and purchased for 10p litre... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

We have an unrivalled knowledge of the area and we always keep fuel in stock so we can offer an outstanding delivery service. If you are running low or just want a little extra fuel to keep you going, you can collect 20 litre drums of fuel from the depot. Whether you are looking for fuel oil deliveries to your home, business or farm - please give Amanda, Ceri, Lisa or I a call; we will be delighted to help".


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

270 reviews

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4.4

All reviews

(270)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

Discount was not worth it, go elsewhere!

Took a chance on Lincolnshire fuels after receiving a leaflet offering discounts in the post. The discount on this occasion made the cost for topping up my tank slightly less than boiler juice, so I figured it was a no brainier. Without the discount it would have cost more. In the end the discount was not worth it. I ordered 800 litres and left a note on the door asking not to wake me as I had been working nights. To their credit they did not wake me, delivered the fuel and left, but no paperwork was left in my postbox detailing the delivery. I checked the tank after waking up, noted that some fuel had been added to my tank, but that it was below where I had expected the line to be. A few days later I got an invoice from Lincolnshire fuels stating I had been delivered less than the ordered amount with no explanation provided initially as to why this was different from my order, and requesting payment for a different amount of money than I had already paid online. I had to query this and wait, whilst they realised that the delivery was incorrect, claiming the driver had run out of fuel on the date of delivery which I had never encountered before and seems ill organised at best, however I suspect I was delivered way less than quoted given the size of my tank and previous experience filling up with a different company. I asked for the remainder of the oil to be delivered, and they refused, stating a minimum of 500 litres had to be delivered and said this had to be dealt with by a partial refund, then asked for my bank details to achieve this. I explained that I was confident the figures were incorrect given my tank reading, and recommended looking into the driver in the event that they had previous form for fuel going missing etc, but passed over my details for the refund to be completed despite being annoyed about the whole situation. It has been several days and no response from the company regarding potential foul play, a blanket refusal to fulfil my order and the refund has not landed with me. Never using this company again and it is now evident why they needed to do the letter drop to get more customers on board with discounts. Stick with a reputable firm is the lesson I have learned this time around! I got an automated email from them asking me to complete this feedback, so please do not think I came here vindictively to leave this review as a disgruntled customer. Cheers!

22 February 2025
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Reply from Lincolnshire Fuels

Hi Lewis,

Apologies for the late reply—I missed the email notification from Trustpilot but have now seen your review.

I’m sorry to hear about your experience and would like to investigate this further. Could you please email us at feedback@lincolnshirefuels.co.uk with your account number and/or delivery address?

In some cases, a tanker may be unable to deliver the full amount ordered. When this happens, we always issue a refund for any undelivered fuel. The amount of fuel dispensed is fully traceable, and I want to assure you that there is no concern about any underhand actions by the driver.

One of the challenges we sometimes face is when customers request a tank fill-up. We make an educated estimate of the required quantity, but there is always a small margin for error, which can result in the tanker running short.

We’d like the opportunity to resolve this properly for you, so please do get in touch at your earliest convenience.

Best regards,
Andy

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