Disspite my frustration Ms Tawanna remaind patient and understanding. She was very explanatory and made sure that I understood what needed to be done. Her assistance and calm attitude help me to compr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was assisted by miss Carmen from start to stop. She was extremely helpful and pleasant to work with. Miss Carman was the liaison between me and the installer to make sure they could accommodate my p... See more
Company replied
I had the pleasure speaking to Amanda, the representative on the phone. She was impeccable outstanding. Very caring, intuitive to the need of my concerns that I had. Problem solver 100%. Very kind. Co... See more
Company replied
The experience was very easy employee was very knowledgeable about services. Made it easy by finding the closest facility. Walked me through the payment aspect. She was a pleasure to talk to which is... See more
Company replied
Company details
About LifeSafer Ignition Interlock
Written by the company
Affordable, Reliable, Discreet
What Sets LifeSafer Apart
- The smallest and most discreet ignition interlock device
- Clear, transparent pricing with no hidden fees
- Nationwide installation locations for fast scheduling
- An expert support team that understands state-specific requirements and guides you through every step
Get Started Today
Schedule Your Installation | Find a Location
Who We Are
At LifeSafer, we have helped more than 1.5 million people get back on the road safely, legally, and affordably after a drunk driving arrest. With over 30 years of experience, we are a trusted ignition interlock provider worldwide.
- First-ever ignition interlock certified by the National Highway Traffic Safety Administration (NHTSA)
- 30+ years of industry leadership
- Proven reliability, accuracy, and customer support
Have Questions About Ignition Interlock Devices?
LifeSafer is here to help you understand the ignition interlock process, from installation to daily use. Below are some of the most common ignition interlock questions we receive.
-
What happens if I fail a breath test?
If you fail a breath test, the ignition interlock device will enter a temporary lockout period for the first failed BAC test. Lockout times are set by state regulation. -
How much can I drink before I trigger a violation?
Tolerance levels vary by state but are extremely low. We strongly recommend avoiding alcohol entirely and checking personal care products for alcohol content. -
Can someone else start the car for me?
No. This is considered circumvention of the device and may result in fines or jail time. -
Can other drivers use the vehicle?
In most states, yes. Other drivers can be trained, but you are responsible for any violations.
LifeSafer Ignition Interlock
Written by the company
- Competitive Pricing with No Hidden Fees
- We believe pricing should be simple, honest, and affordable. That means no hidden fees, no surprises, and flexible payment options from installation to removal.
- Smallest, Easiest to Use Device
- LifeSafer’s ignition interlock device is discreet, compact, and easy to use. About the size of many cell phones, it blends naturally into your vehicle. The simple blow pattern makes each test quick and effortless, so it fits easily into your daily routine.
- 24/7 Support and Convenient Locations
- We are here whenever you need us — 24 hours a day, 7 days a week, 365 days a year. Our nationwide network of service locations makes installation and maintenance fast and convenient, so you can stay on track without added stress.
Contact info
45241, Cincinnati, United States
- 1.800.634.3077
- community@lifesafer.com
- lifesafer.com
4.6
Excellent
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and efficient
14 September 2026
Reply from LifeSafer Ignition Interlock
Thank you for sharing such kind words about Jose. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
Carmen was extremely nice and helpful
Carmen was extremely nice and helpful
8 September 2026
Unprompted review
Reply from LifeSafer Ignition Interlock
We truly appreciate you highlighting Carmen. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
spoke very clearly and was very…
spoke very clearly and was very knowledgeable on requests and services!
13 September 2026
Reply from LifeSafer Ignition Interlock
It’s great to hear that Kevin and Grace were able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
my homie JESSIE or JESSE has that…
my homie JESSIE or JESSE has that unparalleled customer service experience. he knows how to talk to a fella. appreciate tf outta that mf. give that dude a raise or two or three. <3
14 September 2026
Unprompted review
Reply from LifeSafer Ignition Interlock
We really appreciate you taking the time to highlight Jesse. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Answered all my questions and concerns…
Answered all my questions and concerns in a timely manner. Nice and understanding. Very helpful!! Thank you for great work. Very resourceful and informative and respectful.
14 September 2026
Reply from LifeSafer Ignition Interlock
We’re thrilled to hear that Ric provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
I'm not sure how they got so many…
I'm not sure how they got so many stats. They must do their own reviews. You can never get ahold of anyone. They never help they transfer you from person to parson then you leave a VM for someone to contact you within 48 hours. Their machines are refurbished and break all the time causing lock outs which they make you pay for. I was totally done twice last time I had my 4 months in I had a battery problem while waiting for my final download. Like I can help that and they started me all over. They don't care and can never help. Hate this place
8 September 2026
Unprompted review
Reply from LifeSafer Ignition Interlock
We appreciate your feedback. While device settings, violations and extensions are set by state regulations, our team works hard to train customers so they feel confident using the interlock. Our executive management team is also reviewing your account and will reach out directly to help get this resolved.
Great customer service
The lady I spoke to over the phone was nothing but calm and professional
12 September 2026
Reply from LifeSafer Ignition Interlock
We’re so glad you had a great experience with Kristina. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Reply from LifeSafer Ignition Interlock
It’s great to hear that Dick was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Miss Carmen was great and very helpful…
Miss Carmen was great and very helpful super happy with the whole experience
11 September 2026
Reply from LifeSafer Ignition Interlock
We really appreciate you taking the time to highlight Carmen. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Wonderful Customer Service
Very friendly and helpful customer service. Very thorough and ensured I understood all aspects of installation and after. Appreciated the kindness. Thanks so much!
11 September 2026
Reply from LifeSafer Ignition Interlock
We’re thrilled to hear that Dylan provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Reply from LifeSafer Ignition Interlock
Thank you for sharing such kind words about Shelby. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
My customer service agent Ruben was…
My customer service agent Ruben was very helpful I had issues with my previous agent and Ruben fixed all the mistakes thank you!
10 September 2026
Unprompted review
Reply from LifeSafer Ignition Interlock
We truly appreciate you highlighting Ruben. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Would recommend:)
I spoke with Ruben, Great customer service, assisted with all of the questions I had. Would recommend Lifesafer!
10 September 2026
Reply from LifeSafer Ignition Interlock
We’re so glad you had a great experience with Ruben. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Reply from LifeSafer Ignition Interlock
It’s great to hear that Kiran was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
He was very detailed and took time to…
He was very detailed and took time to assist me with every question with an answer. I can tell that he enjoys helping people! Much appreciated. Does not happen much these days!!
10 September 2026
Reply from LifeSafer Ignition Interlock
We really appreciate you taking the time to highlight Cristian. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Impressive
9 September 2026
Reply from LifeSafer Ignition Interlock
We’re thrilled to hear that Jose provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Reply from LifeSafer Ignition Interlock
Thank you for sharing such kind words about Keiry. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
Lisa was helpful in answering all my…
Lisa was helpful in answering all my questions and concerns. Very informative, polite and respectful.
9 September 2026
Reply from LifeSafer Ignition Interlock
We truly appreciate you highlighting Riza. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Jessica was very good customer service…
Jessica was very good customer service representative and helped me get things set up quickly
10 September 2026
Reply from LifeSafer Ignition Interlock
We’re so glad you had a great experience with Jessica. At LifeSafer, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Reply from LifeSafer Ignition Interlock
It’s great to hear that Ric was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.