License TomReviews 

1,427
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, patience, and professional approach in resolving issues. Many people appreciate the quick response times, with some noting immediate replies to their inquiries and support requests. The products, such as Microsoft Office and Windows licenses, are frequently described as legitimate, working well, and easy to install. Reviewers also commend the company for going above and beyond to assist with installation problems, even when the issues originated from the customer's end. However, some people were dissatisfied with product keys being invalid or not working as expected, and a few mentioned issues with receiving the correct product.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the software's... See more

Customer service

Customers had positive experiences with customer service, consistently praising its excellence, helpfulness,... See more

Response time

Users describe positive interactions with response times, frequently praising the lightning-quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting the promptness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,427)

1,079 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good price and customer service

Very good price. Had difficulty upgrading from Windows 11 Home to Windows 11 Pro. Emailed 3 times, the response each time was in less than 5 minutes and the issue was resolved quickly. I recommend licensetom.com. Excellent customer service.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

The Microsoft 2024 Professional…

The Microsoft 2024 Professional application was easy to install by following the instructions provided. The Microsoft Publisher was not included in the suite, however, I requested and David at Licensetom.com offered to provide me with a complimentary Microsoft 2021 application that included Publisher. David explained that Microsoft 2024 Professional no longer included Publisher. Thanks David.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Needed help with Microsoft Licensing

Needed help with Microsoft Licensing. Failed to activate Office. Contacted License Tom for help on a Saturday afternoon. I thought, oh boy not going to get very far today but with an hour (because I was doing other things too) they had ma back up and activated. They then took the next step to ensure that it was actually done. This kind of service is rare. I very much appreciated every aspect of their support.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support. I purchased the wrong version and they assisted me without hesitation. The turn around time from purchase to download to error support - super quick!

Would recommend without hesitation- 5 stars....!!!!!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

At first the key did not work

At first the key did not work, but my email was quickly replied to by David and assisted me to find the right key to upgrade to Win 11. Excellent service and everything works great. Very happy with my purchase

1 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Office 2019 Professional…

I purchased Office 2019 Professional Plus. At first, I was hesitant, but I decided to give it a try because I needed to complete a report on my computer. The instructions were straightforward and easy to follow. I received the activation code within minutes, and the support team responded right away whenever I had questions. My Office was up and running with no hassle shortly after the purchase.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I had some issues with the download…

I had some issues with the download because I forgot I had a prior expired version loaded on my computer. I contacted several times and they showed extraordinary patience and finally got me going. I highly recommend because of customer support! David with licenseTom was great!!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

David from License Tom Support team is…

David from License Tom Support team is awesome. I have broight multiple products from License Tom. Whenever i have issues with installation or need help with error, he helps me right away. I would definitely recommend the License Tom products and its cheaper price from the market.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Support Team!

David was incredibly helpful and patient in helping me resolve an issue I created on accident. I wish all support teams were as easy to work with. Thank you!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

After suffering though 3 failed PC…

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my frustration go way down. I would recommend License Tom whenever you need a software installation, and help. 5 stars!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

Purchased Microsoft office 2024 LTSC professional from Groupon. Price was good, licence Tom provided excellent customer service and emailed serial key within an hour of purchase.

7 May 2026
Unprompted review

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