License Tom Reviews 

1,435
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, patience, and professional approach in resolving issues. Many people appreciate the quick response times, with some noting immediate replies to their inquiries and support requests. The products, such as Microsoft Office and Windows licenses, are frequently described as legitimate, working well, and easy to install. Reviewers also commend the company for going above and beyond to assist with installation problems, even when the issues originated from the customer's end. However, some people were dissatisfied with product keys being invalid or not working as expected, and a few mentioned issues with receiving the correct product.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the software's... See more

Customer service

Customers had positive experiences with customer service, consistently praising its excellence, helpfulness,... See more

Response time

Users describe positive interactions with response times, frequently praising the lightning-quick and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting the promptness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

I purchased a Microsoft office package a couple of years ago on Groupon and received super speedy support when I had trouble installing it myself. I'm not very tech savvy but the support team was very... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,435)

1,088 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Support Team!

David was incredibly helpful and patient in helping me resolve an issue I created on accident. I wish all support teams were as easy to work with. Thank you!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

After suffering though 3 failed PC…

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my frustration go way down. I would recommend License Tom whenever you need a software installation, and help. 5 stars!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

Purchased Microsoft office 2024 LTSC professional from Groupon. Price was good, licence Tom provided excellent customer service and emailed serial key within an hour of purchase.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I am impressed

I am impressed with the support from LicenseTom. I'd never heard of the seller previously and was nervous about legitimacy. Figured I'd take a chance and jump. It was late at night when I ordered so I was expecting the key to be emailed and the software ready to access within standard business hours possibly, however LicenseTom had already emailed me the product key within 7 mins of purchase! When I tried to download I realized I couldn't because I'd purchased the wrong version - needed Mac but accidentally purchased PC (so double check your selections folks!) I was super disappointed when I reached out to the seller for a recommendation and honestly wasn't confident anything could be done. They responded within like 4 hours (which is crazy fast in comparison to response emails from other companies that take a few days if they respond back at all - I've even worked jobs where our response time was the standard 48-72 hours). Instead of giving me the old 'joke's on you'/'too bad so sad'/'nothing can be done' spiel, they actually offered a resolution - so thankful! And impressed! Totally made my morning! 5 Stars!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought MS Office professional…

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions for an instant download and everything appears to be working as it should. Why would anyone pay full price from Microsoft?

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The customer service representative was very helpful when I purchased Microsoft Office for PC instead of for Mac. I got an email reply within only a few minutes, explaining where it went wrong and how to remedy the situation.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive to email

Very responsive to email. I ordered an incorrect version of a product (windows and not MAC) and received immediate response and satisfaction.
Very impressed!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Ran into some issues with downloading…

Ran into some issues with downloading my Microsoft product. I contacted customer service and promptly got a response. They solved my problem in rapid time. I won't hesitate on making a purchase with this company. You can't find customer service like this anymore! 😉

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased Microsoft Office in a hurry…

I purchased Microsoft Office in a hurry after my subscription expired, and I unfortunately didn’t take the time to fully read or understand the details in the product description. Although the oversight was entirely my own and it had been 2 months since my purchase, the License Tom Support Team went above and beyond to help resolve the issue.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Great product and helpful support!

Great product and support! As soon as I purchased my software, I got a very helpful step-by-step on how to install it! They also helped me out when I needed to migrate my product to new computer. Highly recommend!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick, responsive and pro-active

The Customer Support is quick and responsive. A wrong product was delivered and they responded within 3 hours and provided a very good solution to the issue. Very few sellers have such a quick and pro-active response. Impressive.

5 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look