Letterboxliquorice Reviews 

238
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…

Rated 2 out of 5 stars

Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more

Rated 5 out of 5 stars

How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more

Company replied

Rated 5 out of 5 stars

Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more

Company details

  1. Confectionery

Written by the company

We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes


Contact info

3.6

Average

TrustScore 3.5 out of 5

238 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(238)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed.

I ordered a gift for a friend a week ago which has not been delivered to them despite the order status saying its been shipped out the following day that it was ordered. I have attempted to contact the company directly regarding this and not yet had any reply from them with any update on this or any attempt to help resolve my situation. Today I have now recieved a request to leave a review and subsequently I can only provide my experience to date. I will not be using this company again.

I would hope that I will get a reply to my email by the end of this week to attempt to resolve the matter, before further action is required.

2 August 2022
Rated 1 out of 5 stars

Dissapointing Service

I had ordered two boxes as gifts but unfortunately only one arrived. After numerous emails to letterbox liquorice I have received no reply, and no resolution to the situation.

30 June 2022
Unprompted review
Rated 5 out of 5 stars

Lovely liquorice

Order was delivered very quickly. The liquorice is lovely. Really good quality and the assortment has so many different types. The gift message on the box is a really nice surprise when you open it.

19 June 2022
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Reply from Letterboxliquorice

Thank you Tracey for your kind review.

Rated 5 out of 5 stars

Dear Sir or Madam

Dear Sir or Madam
I ordered a small quantity of liquorice from your company a considerable time ago to be sent to an address in Shetland. As far as I am aware the order has not been delivered as yet, and I only received notification that the order had been sent last week. I am not pleased about this !

Malcolm Fenton

Order 3431

30 May 2022
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Reply from Letterboxliquorice

Hello Tom, we have sent you a personal email. But would like to confirm that the liquorice was indeed posted to you but has been delayed with the Royal Mail. We are resending a new parcel with extra liquorice with another courier. Thannk you

Rated 5 out of 5 stars

This is my second purchase from…

This is my second purchase from Letterboxliquorice l bought a father's day box for my dad last year and he liked it so much I've decided to treat him to another box for father's day this year has he enjoyed it so much l would highly recommend this company has they have never disappointed me...

28 May 2022
Rated 5 out of 5 stars

There was a problem with my delivery…

There was a problem with my delivery but it was quickly sorted out & was delivered. Great communication. Friendly & very helpful. The box & liquorice looked great & the liquorice was labelled. The recipient was very happy with her birthday present. Thank you Letterboxliquorice .

26 May 2022
Unprompted review
Rated 3 out of 5 stars

Disappointed

I was disappointed that the bags of liquorice were not labelled with the contents and had to print my own and stick them to the bags. As it was a gift for my husband I wanted him to know the variety I had chosen.

I'm sure this detail could be included in the packaging or just a menu as in chocolate boxes to inform the recipient of the items included.

Also two items I ordered had been substituted without my knowledge.

14 May 2022
Rated 5 out of 5 stars

Excellent

Good quality liquorice bought as a gift for my dad who is a massive liquorice lover, excellent service, can highly recommend

23 April 2022
Rated 5 out of 5 stars

This is the second time I've used…

This is the second time I've used liquorice box to send as gifts and I'm very pleased with the service, efficiency and products on offer.
I have also been a recipient and can say the variety of different liquorice from around the world was delicious and very interesting.
I will be using again

17 April 2022
Rated 5 out of 5 stars

Fantastic liquorice and fantastic customer service!

Fantastic liquorice and fantastic customer service. The website had a slight glitch when I tried to place the order, so sent a message to the company and the owner rang me immediately and took my order promptly over the phone! Very impressed.
We will definitely be ordering again. You don't get liquorice like this anywhere else, it's a very authentic selection.

11 April 2022
Unprompted review
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Reply from Letterboxliquorice

Thank you for sharing your comments Joanna :) Look forward to hearing from you soon

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