Unresponsive customer service. Four emails, and phone call, not even the courtesy of an acknowledgement. Trying to arrange a return and nothing but silence. Be sure of what your purchase or else…
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See what reviewers are saying
Very disappointing experience. The Banana Monkeys I received were clearly old and hard - a bit difficult to chew. I’ve had these before and they were much softer, so the quality this time was poor... See more
How wonderful to find a company that sells excellent, affordable, swiftly delivered, gluten-free liquorice! I bought the gluten-free mix for my partner who has coeliac disease, and he loved it. I... See more
Company replied
Am so glad I found this site – I love liquorice and have been searching in vain for some vegetarian salty Zouts for ages now after enviously watching my husband plough through his non-veggie liquorice... See more
Company details
Written by the company
We are an online retailer specialising in gourmet liquorice and gourmet liquorice gift boxes
Contact info
8 Catterick Way, WD6 4QT, Borehamwood, United Kingdom
- 07816775300
- team@letterboxliquorice.co.uk
- letterboxliquorice.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I cannot fault anything
I cannot fault anything. Was kept up to date with everything from leaving the shop right through to delivery. The box I ordered looked amazing and smelt devine, cannot say what they taste like as I purchased it for a Christmas gift but if the smell is anything to go by, I'm sure they will be delicious
Delivered on time and in great condition
Quick and Quality Always
Quick processing and delivery!
I’ve been ordering for Letterbox for a few years now and they never disappoint. Always wonderful quality. Thank you
!
Absolutely love letterbox liquorice…
Absolutely love letterbox liquorice only downer couldn’t scan for when delivery would be , had to just cross fingers,but we’ll worth the wait

Reply from Letterboxliquorice
Not worth the money
Just buy from amazon, you can get all the same stuff for a fraction of the cost. Overpriced, poor quality. They used to deliver in nice silver pouches, now everything arrives in cheap plastic bags. Lots of mishapen pieces using gummy bear moulds?! Some just came in the shape of a puddle. Mixed bag was WET!? with some damp sticky residue at the bottom. Also full of bits of panda liquorice which has just been covered in salt, panda don’t make a salt liquorice so just a cheap way to bulk out the bag. Other product swapped out for cheaper versions. Just don’t bother and order direct without the middleperson.

Reply from Letterboxliquorice
I had this delivered to my sisters…
I had this delivered to my sisters address, as a gift
Arrived with no problems, very quickly, and she loved it. Have used this site many times and it’s never let me down A++

Reply from Letterboxliquorice
Never ordering again, rubbish customer service
I have messaged on messenger (they have seen the messages) & sent emails to say my order has not arrived with no reply from either. Rubbish customer service, now looking into getting my money back. (update)
Had an intimidating phone call from them to say they have sent Emails, which we have not had to say item out of stock. If you didnt get a reply why not phone to ask or reply to my messages you have read. Asked me to remove my review, sorry but you are at fault. Managed to get my money back from paypal so wont be using again.

Reply from Letterboxliquorice
Always a pleasure
It is always a pleasure receiving the package and exploring the wonderful flavours.
Easy to order and quick delivery.
Highly recommend for yourself or as a lovely gift
A great little gift
Speedy delivery and nicely packaged - a great birthday present for a a liquorice lover. I might need to buy a box for myself!

Reply from Letterboxliquorice
Liquorice for all tastes
Always a great product with loads of choice and quick delivery - my wife loves her liquorice 😊

Reply from Letterboxliquorice
Mmmm liquorice
Order was sent quickly and arrived when expected. All as described and delicious. Just trying to decide what to try next.
It’s ok
It’s ok. They couldn’t fulfill my order after I paid but did get in touch with options.
The liquorice is presented in a very drab plastic food bag and there is no use by date. When I’ve ordered elsewhere, presentation has been better and there’s always been a use by date.
Sent as a gift
Sent as a gift, was dispatched quickly and very gratefully received by the recipient! Always the best quality liquorice packaged neatly.
Really disappointing
Really disappointing. Ordered a 3 month subscription as a gift for my daughter. Needed it to arrive by a particular date, so allowed enough time. Got the notification saying it had been sent, then the delivery notification - both of which showed the correct shipping address. Unfortunately, they had clearly printed the wrong delivery label for the package, though, as it was delivered to my address instead! This wouldn’t be too bad if we lived close to each other - but we don’t 😞
Sent two emails marked URGENT to the Contact email address, explaining the situation, with photographic evidence attached and have used the form available on their website. Now, five days later and not received a single response. Have cancelled the subscription. I’ll shop elsewhere.
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