Leonidas Brighton Reviews 

Reply from Leonidas Brighton

Updated Apr 29, 2025

Hi Florence,

Thank you for your feedback.
We would like to take this opportunity to clarify the situation regarding your order.

You placed your order on our website on the afternoon of 17th April, after our Easter dispatch cutoff time, which was clearly mentioned on our website along with the last recommended order dates for Easter deliveries. Despite this, understanding it was likely an Easter gift, we made an extra effort to prepare your order immediately for dispatch.

However, the 18th of April was Good Friday, followed by Easter weekend (Saturday, Sunday, and Easter Monday on 21st April).
As delivery services do not operate over these public holidays, it was not possible for any courier company to deliver during this time — a situation that was also highlighted on our website.

On 22nd April, the first working day after the holiday, a DHL driver attempted delivery. However, you were not at home, and DHL sent you an email (proof below) to rearrange delivery:

“Hello Team
This email is regarding the delivery to XXXX.
A delivery attempt was made by our Driver but there was no one at the delivery address and no answer on the phone. Kindly call us on 0207 880 1000 and select Option 2, then Option 2 again to speak to a member of our team to re-book the re-delivery, or you can reply back on this email if you would like this to be re-delivered or returned back.
Thanks,
Kind regards”

You later contacted us by phone, and as advised, you arranged a re-delivery directly with DHL.
Your order was then successfully delivered on 24th April 17:30pm in they system information

We are working Royal Mail and DHL and every customer choose they preferred delivery option on check out

If you are not home on delivery time it’s your responsibility to rearrange your delivery day and time it’s common for everyone.

Considering this, your order was delivered in less than three working days (not counting public holidays), which is a normal and reasonable timeframe.
Given that delivery services were closed for the holidays and a first delivery attempt was made promptly after Easter, there is no valid reason for a refund!

Finally, we would like to clarify that the tracking information mentioning Arizona was simply a display error from DHL’s system nothing belong to our company website — your parcel was always in the UK and never left the country.

We take pride in doing our best for every customer, even under challenging circumstances, and we regret that you feel disappointed despite our efforts.

Best regards,
Leonidas Brighton
Customer Service team

Reply from Leonidas Brighton

Apr 27, 2025

Hi London Mum,

Thank you for your feedback — we’re very sorry to hear about your disappointment.
As we clearly mention on the product page, due to the fragile nature of some items,
“we strongly recommend collection from our Brighton store whenever possible. When collection isn’t an option, we always carefully pack and dispatch orders to ensure they leave us in perfect condition. However, Leonidas Brighton cannot take responsibility for any damage that may occur during delivery, as this is unfortunately outside of our control.”

Please also rest assured that we would never intentionally try to hide any damage — we are transparent about the fragility of these items on the product page.
We also noticed that you did not contact us directly about your order before leaving your review. We encourage all customers to reach out to us first, so we have the chance to help resolve any issues quickly and directly.
Best regards,
Leonidas Brighton
Customer Service team

Reply from Leonidas Brighton

Apr 25, 2025

Dear Anne,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the mini Easter eggs didn’t meet your expectations, especially as you usually enjoy Leonidas chocolates.

Our Easter eggs are actually one of our most popular selections each year, and this year’s range featured 22 new recipes and 22 different fillings that were very well received by many of our customers. That said, we understand that taste is personal, and we’re sorry this particular selection wasn’t to your
We hope to welcome you back soon with a selection more suited to your taste.

Kind regards,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 25, 2025

Dear Anthea,
Thank you so much for your wonderful 5-star review! We’re delighted to hear your friend enjoyed her birthday chocolates—and even more so that they’re her favourites! It’s great to know you enjoyed creating your own selection and that delivery was smooth. We really appreciate your kind words and hope to serve you again soon.
Best wishes,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 25, 2025

Dear Jan,
Thank you so much for your lovely 5-star review! We’re thrilled to hear you love the shop and that your delivery arrived quickly. We really appreciate your support and hope to welcome you back soon!
Warm regards,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 25, 2025

Dear Sue,
Thank you so much for your kind words and 5-star review! We’re delighted to hear that your mother enjoyed her Mother’s Day gift. It’s always a pleasure to help make special moments a little sweeter—especially when distance makes things tricky.
Warm wishes,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 25, 2025

Thank you, Dr. Richard Lang, for your 5-star review!

We’re delighted to hear you enjoyed our chocolate eggs. At Leonidas Brighton, we offer a variety of Easter chocolate egg options to suit every preference.
We hope you continue to enjoy our chocolates and look forward to serving you again soon.

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi Alison,

Thank you so much for your thoughtful review! We’re thrilled to hear that you enjoyed our new vegan chocolates. As you’ve noted, this is our first foray into vegan offerings, and we’re delighted that our initial selection met your expectations.

Our vegan range currently includes four delightful flavours: Vegan Caramel Bergamot, Vegan Caramel Orange, Vegan Caramel Guérande, and Vegan Caramel Cream. Each is crafted with plant-based ingredients, 100% pure cocoa butter, and sustainable cocoa, ensuring that our vegan chocolates maintain the high quality and rich taste Leonidas is known for. 

We’re excited to continue expanding our vegan selection and are grateful for your support and encouragement. We look forward to sharing more delicious creations with you in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi Kathleen,

Thank you so much for your lovely review! We’re thrilled to hear that your order arrived promptly and that you found our chocolates divine. At Leonidas Brighton, we take pride in delivering high-quality Belgian chocolates with efficient service. 

We look forward to delighting you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi Lesley,

Thank you so much for your kind words! We’re delighted to hear that you found our website easy to use, appreciated the quick delivery, and most importantly, enjoyed our chocolates.

At Leonidas Brighton, we strive to provide a seamless shopping experience and high-quality Belgian chocolates. Your feedback means a lot to us.

We look forward to serving you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi Tracy,

Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us. At Leonidas Brighton, we strive to provide top-notch service and high-quality Belgian chocolates.

We look forward to serving you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi E L Leroy,

Thank you so much for your wonderful review! We’re thrilled to hear that our customer service met your expectations and that your chocolates arrived in perfect condition. Ensuring our high-quality Belgian chocolates reach our customers intact is a top priority for us.

It’s heartwarming to know that our products contributed to a delightful Easter for you and your family. We look forward to serving you again soon!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi Roz,

Thank you so much for your kind words! We’re delighted to hear that our vegan chocolates made a great gift for your sister. At Leonidas Brighton, we take pride in offering high-quality Belgian chocolates that everyone can enjoy, including our vegan selection.

If you’re interested in exploring more of our vegan offerings, we have a delightful range crafted with plant-based ingredients and 100% pure cocoa butter. Our vegan collection includes:
• Vegan Caramel Bergamot
• Vegan Caramel Orange
• Vegan Caramel Guérande
• Vegan Caramel Cream 

Additionally, we offer vegan chocolate tablets such as the Vegan Dark Chocolate Tablet and the Vegan Rice Milk Chocolate Tablet, perfect for those who prefer a classic chocolate bar. 

You can explore our full vegan collection here: Leonidas Brighton Vegan Chocolates

We look forward to delighting you and your sister with more of our vegan treats in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi Kim,

Thank you so much for your heartfelt review and for being a loyal Leonidas customer for over 30 years! We’re truly honored to have been part of your chocolate journey for such a long time.

At Leonidas Brighton, we take immense pride in delivering consistently high-quality Belgian chocolates, and it’s incredibly rewarding to hear that our efforts have resonated with you. Your continued support and appreciation mean the world to us.

We look forward to delighting you with our chocolates for many more years to come!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi Fi,

Thank you for your kind words and for taking the time to leave a 5-star review!

We’re delighted to hear that you were pleased with our service. We understand your concerns regarding Royal Mail, especially around holidays. While Royal Mail aims to maintain consistent delivery schedules, there can be occasional delays during peak periods, such as Easter, due to factors like increased mail volume and public holidays .
Alternately we are working DHL it’s optional in our webpage on check out!!

We continuously monitor our delivery partners’ performance and are exploring additional options to ensure timely deliveries, particularly during busy seasons. Your feedback is invaluable in helping us improve our services.


Thank you again for your support. We look forward to serving you in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Updated May 1, 2025

Thank you so much, Andy,
We truly appreciate your patience and understanding, and we’re delighted to hear the replacement item arrived promptly and met your expectations. Your satisfaction means everything to us, and we look forward to serving you again soon!

Warm regards,
The Leonidas Brighton Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi MQ,

Thank you so much for your kind 5-star review! We’re thrilled to hear that you enjoyed our chocolates. At Leonidas Brighton, we take pride in offering a range of smooth and delicious Belgian chocolates, crafted with 100% pure cocoa butter and no palm oil.

Reply from Leonidas Brighton

Apr 24, 2025

Hi SB,

Thank you so much for your glowing 5-star review! We’re thrilled to hear that you enjoyed our chocolates and appreciated the care we put into our packaging and delivery.
Our chocolates are freshly delivered weekly from the Leonidas factory in Brussels and are stored in a climate-controlled environment to ensure optimal freshness. Each box is hand-packed with attention to detail, and we offer customization options to make your gift even more special .

We also understand the importance of sustainable practices. That’s why we reuse packaging materials as much as possible to reduce waste and promote a greener planet .

We look forward to delighting you with more of our delectable treats in the future!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Hi Eleanor,

Thank you for your wonderful 5-star review! We’re delighted to hear that you’ve enjoyed our chocolates and have returned for more.
We look forward to delighting you with more of our delectable treats!

Warm regards,
Leonidas Brighton
Customer Service Team

Reply from Leonidas Brighton

Apr 24, 2025

Dear Mr. Haines,
Thank you for sharing your feedback regarding your recent purchase with us.

Upon reviewing your order, we noted that you selected our 15-piece ballotin option, which is designed for those seeking a curated assortment of chocolates. For a larger selection, we offer ballotins ranging from 250g to 1.5kg, providing a more substantial quantity of chocolates. You can explore these options here: Classic Leonidas Ballotins.

We understand that some customers prefer to choose chocolates by weight, while others opt for a set number of pieces. To accommodate these preferences, we offer both options.

Regarding pricing, as an official Leonidas store, our prices are aligned with the global pricing structure set by our headquarters in Belgium. This ensures consistency across all our 1400 locations worldwide. We understand that pricing can vary between countries due to factors such as import duties and local market conditions ext.
Therefore, comparisons between UK prices and those in France may not always be directly applicable.


Warm regards,
Leonidas Brighton
Customer Service Team