Leonidas Brighton Reviews 

428
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality chocolates, often describing them as exceptional and their absolute favorites. Many people highlight the excellent service, noting the ease of ordering and the overall positive experience. Reviewers frequently commend the fast and efficient delivery, with products arriving quickly and often well-packaged, making purchases feel special. However, some customers also noted issues with delivery, including instances where orders were lost or significantly delayed beyond the expected timeframe. A few people mentioned paying for next-day delivery only for it to arrive several days later, or orders simply not turning up at all.

What people talk about most

Product

People report positive experiences with the product, consistently praising the delicious and high-quality... See more

Quality

Consumers consistently express delight with the product quality, often describing items as delicious, fresh,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Service

Customers consistently report positive experiences with the service, highlighting its speed, efficiency, and... See more

Order

Reviewers mention positive feedback about order, with many finding the online ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Leonidas has been one of my favourite luxury chocolates, for decades. I can only purchase them online, as I am not near any of their stores. The Royal Mail took six days to deliver a recent... See more

Company replied

Rated 5 out of 5 stars

Beautiful fresh chocolates delivered by Royal Mail in 24hrs. Gentleman in the shop kept me informed on my order and offered alternatives. Will be ordering from here all the time now after a run... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

Company replied

Rated 5 out of 5 stars

Fantastic service, I selected my own chocolates, it was great being given the choice to do so so I didn’t end up with ones I didn’t like. They have a fantastic selection, too many to choose from. Le... See more

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan

Written by the company

We are the Leonidas Belgian Chocolates Official UK Retailer, since 2018. As a chocolate shop in Brighton, we have one of the largest selections of pralines freshly delivered weekly from the Leonidas factory in Brussels. All our Leonidas chocolates are stored in our climate-controlled environment. All boxes are hand packed at our chocolate store in Brighton and can be customised. We are located only 2 minutes walking distance from the Brighton Train Station.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

428 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(428)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Nicely packaged

Nicely packaged. Came when it said it would - more importantly the chocolates are as per usual delicious

5 October 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Many thanks, Mr Dodd! We’re so glad your chocolates arrived right on time and tasted as delicious as ever. We really appreciate your loyalty to Leonidas Brighton!

Rated 5 out of 5 stars

Excellent service and delivery.

Excellent service and delivery.

6 October 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Mrs. Peacock, for your positive feedback. We’re pleased that our service and delivery met your expectations. Your satisfaction means a lot to us.
Leonidas Brighton Team

Rated 5 out of 5 stars

Efficient service

Quick delivery. Good paper-based packaging. Chocolates were delicious and arrived intact! I’m relieved I can still order from Leonidas here in the UK.

30 September 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much for your kind words, F Biscuit! We’re delighted to hear you enjoyed our chocolates and that your order arrived quickly and safely. It’s wonderful to know you’re pleased with our service and packaging too. We truly appreciate your continued support of Leonidas here in the UK and look forward to serving you again soon! 🍫💛

Rated 5 out of 5 stars

These are my favourite chocolates

These are my favourite chocolates. There used to be a Leonardis shop round the corner from where I worked so I had easy access. Now I can order them online and delivery via Royal Mail is super speedy & reliable.

1 October 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Emma! It’s wonderful to hear Leonidas chocolates are still your favourites after all this time. We’re so glad you can continue to enjoy them through our online shop, and that Royal Mail delivery has been quick and reliable for you. It means a lot to have loyal customers like you with us! 🍫💛

Rated 5 out of 5 stars

The best chocolate in the world

The best chocolate in the world, I used to have to wait until a visit to Belgium to enjoy Manon cafe and now I can get it at home

10 March 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Adam,
Thank you so much for your wonderful review! We’re delighted to hear how much you enjoy our chocolates, especially the Manon Café – it’s a true favourite. It’s great that you can now enjoy a little taste of Belgium at home. We look forward to welcoming you back again soon!

Best wishes,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Fast service and communication was…

Fast service and communication was excellent.
All arrived as expected, plus got a great deal on 4 for 3 on the bars.
The chocolate is amazing, a really lovely treat.

7 September 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Sharon,
Thank you so much for your kind words! We’re delighted to hear you enjoyed both the service and the chocolate (and that the 4-for-3 offer was a sweet bonus 😊). We look forward to treating you again soon!

Best wishes,
Leonidas Brighton
Customer Service team

Rated 5 out of 5 stars

Excellent customer service, exquisite chocolate

Excellent customer service and the chocolate is the best I’ve had. White praline is my favourite.

5 September 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Martin, for your kind words! 💛 We’re delighted to hear you enjoyed both our service and our chocolates — especially the white praline, a true classic. It means a lot to us that you took the time to share your experience. We look forward to welcoming you again soon for more sweet moments.

— The Leonidas Brighton Team 🍫

Rated 2 out of 5 stars

We paid 1 pound more to deliver the day…

We paid 1 pound more to deliver the day after, and the ordrer was delivered 3 day after

4 September 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Ansooya, thank you for your feedback and for bringing this to our attention. We’re very sorry your order did not arrive on the date you selected — we understand how disappointing that must have been, especially when paying extra for next-day delivery.
even your order arrived after cut off time we dispatched same day
While delivery times can occasionally be affected by courier delays (ROYAL MAIL)beyond our control, we always want our customers to feel looked after. Our team has reached out to you directly to resolve this and ensure you’re fully reimbursed for the extra delivery charge £1 refund to your account

We hope to welcome you again soon and provide the smooth experience you should always expect from Leonidas Brighton. 💛

— The Leonidas Brighton Customer Service Team 🍫

Rated 5 out of 5 stars

Easy to order online

Easy to order online. Always great quality and service. Highly recommend 👌

3 September 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Helga! 💛 We’re delighted to hear you find ordering easy and that you continue to enjoy both the quality of our chocolates and our service. Your recommendation means the world to us, and we can’t wait to welcome you back for more sweet moments soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Great product

Great product , prompt delivery

2 September 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Kerry! 💛 We’re so pleased you enjoyed your chocolates and that your delivery arrived promptly. We look forward to delighting you again soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Charming man in shop and excellent …

Charming man in shop and excellent delivery on time.

1 September 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Elizabeth! 💛 We’re delighted to hear you had a great experience both in our shop and with your delivery. Our team always aims to bring a personal touch along with our chocolates, and your kind words mean a lot. We look forward to welcoming you again soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Really lovely

Absolutely beautiful little gift wrapped box containing delicious chocolates. Lovely that you can choose the flavours you want, rather than being stuck with ones you don't like

1 September 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, Dawn, for your lovely feedback! 💛 We’re so pleased you enjoyed your gift box and the option to choose your favourite chocolates — it’s important to us that every box feels special and personal. We look forward to creating more sweet moments for you soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Sales very helpful

Sales very helpful. Product was welcome and appreciated. Ordering lemon coated next.

29 August 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, A D Foster! 💛 We’re delighted our team could help and that your chocolates were well received. We hope you enjoy the lemon-coated selection — they’re a favourite of ours too! We look forward to delighting you again soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Fresh chocolates delivered quickly and…

Fresh chocolates delivered quickly and well wrapped thank you.

30 August 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you, K Barrow! 💛 We’re so glad your chocolates arrived fresh, well wrapped, and quickly. Your kind words mean a lot, and we look forward to delighting you again soon.

— The Leonidas Brighton Team 🍫

Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service, well packaged goods, never mind the delicious chocolates.

1 August 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Hi Fiona,

Thank you so much for your lovely 5-star review! We’re delighted to hear you were happy with the speedy service and packaging — and of course, that you enjoyed the chocolates too! 🍫

Your kind words mean a lot to us, and we look forward to welcoming you back again soon.

Warm regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Delicious

Delicious, and - although not cheap - very good value for luxury chocolates.

20 July 2025
Unprompted review
Leonidas Brighton logo

Reply from Leonidas Brighton

Thanks, Matt! We’re delighted you enjoyed them and found them to be great value for a luxury treat.

Rated 5 out of 5 stars

Amazing service, great team

I ordered a bundle of chocolate as a gift to my friend for housewarming. The seller was quite helpful and he answered all my questions patience even if they are about minor details and went extra miles by bringing up some sharp ideas. The chocolates were delivered on-time and will definetely be back... Thank you team...

4 July 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Dear Buket,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your gift was well received and that our team could assist you with all the details. It’s always our pleasure to go the extra mile to ensure a smooth and thoughtful experience. We truly appreciate your kind words and look forward to welcoming you back soon!

Warmest regards,
The Leonidas Brighton Team

Rated 5 out of 5 stars

Extremely fast and reliable delivery

Extremely fast and reliable delivery. Exceptional quality of chocolates with great choice. Highly recommend

30 June 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much, Olga, for your wonderful 5-star review! We’re thrilled to hear that you enjoyed our chocolates and found the delivery fast and reliable. Your kind words and recommendation mean a lot to us. We look forward to serving you again soon!

— The Leonidas Brighton Team

Rated 5 out of 5 stars

I'm very pleased

My order arrived by next day delivery, as I had requested. The item was very well packaged and weather proof, to ensure it arrived un-damaged. The box of chocolates is beautifully presented.

2 July 2025
Leonidas Brighton logo

Reply from Leonidas Brighton

Thank you so much for your kind review, Sara! We’re delighted to hear your order arrived promptly and in perfect condition. It’s great to know you appreciated the care we put into packaging and presentation. We hope you enjoy every bite of your chocolates, and we look forward to serving you again soon!

Warm regards,
The Leonidas Brighton Team

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