Leonidas Kensington Reviews 

473
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the chocolates, for their excellent quality and delicious taste, often describing them as the best they've ever had. Many people highlight the prompt and efficient delivery service, noting quick arrival times and robust, careful packaging that ensures items arrive in perfect condition. Reviewers also appreciate the excellent customer service, finding the ordering process easy with clear communication and helpful staff. Customers are particularly pleased with the superb presentation, the wide variety and choice of products available, and the overall reliability of their purchases.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the excellent quality and... See more

Quality

Customers had positive experiences with quality, consistently praising the chocolates as gorgeous,... See more

Delivery service

Consumers find the delivery service to be positive, with many reviewers consistently praising the prompt and... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent and... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service. Order delivered promptly (and I’m told the biscuits are delicious). And you answered my query about whether or not I had put the gift message in the correct place for it... See more

Company replied

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Company replied

Rated 5 out of 5 stars

These chocolates are Christmas presents, and have not yet been tasted. The outer box was crushed in transit, but the actual boxes of chocolates inside were undamaged. A box of Leonidas chocolates... See more

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier


Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

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4.8

All reviews

(473)

45 reviews in the last 12 months

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Rated 1 out of 5 stars

Smashed Easter Egg

The chocolate was okay, but the egg was smashed.
Not ideal, as it was a gift. I bodged an attempt at repairing it myself
You'd think a company that sells Easter eggs online would be able to package their product sufficiently. I know the website has a disclaimer, but tightly wrapped bubble wrap meant there was no 'give' from knocks to the base.
Scrunched-up paper, paper-shreds or polystyrene noodles/nuts would be a better alternative. Better still, an egg shaped box/cradle, which would cost pennies.
Please listen to your customers and take this on board.
Personally, I wont buy again until you remedy this.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Presentation box is lovely

Presentation box is lovely, fast delivery and very well packed with bubble wrap. Bought as a present for valentines day so can't comment on the taste yet

26 January 2025
Rated 1 out of 5 stars

Rude and unobliging customer service

I recently placed an order with Leonidas, opting for their most expensive delivery option (£11.50) — as I was purchasing a birthday gift — which, before payment, guaranteed delivery by a certain date. However, the email confirmation said it would be delivered eight (!!) days after this date. When I emailed to complain, asking for a refund, the incredibly rude person who replied repeatedly ignored my request and kept blaming me for their faulty website! It took nine emails in total before I eventually got my money back.

Really awful experience. AVOID AT ALL COSTS.

11 December 2024
Unprompted review

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