the first lens in the package was damaged, I had to throw it away immediately, I hadn't seen anything like that from another seller and I bought it here for the first time. I don't know what it will b... See more
Company replied
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See what reviewers are saying
Buying process was smooth. Site is clear and well structured. The shipping information and updates were a bit delayed but still a great experience.
I got my contact lenses here. The consultation with Mr. Dick van Rij was professional and the delivery was quick. Recommend their service.
Because the company supported me when there was a delay in the stock of the selected contact lenses brand.
Company details
Written by the company
LensOnline is de grootste online aanbieder van contactlenzen en andere oogzorgproducten van de Benelux. LensOnline werkt samen met meer dan 150 opticiens doorheen België en Nederland en biedt alle contactlensmerken aan tegen voordelige prijzen. LensOnline is er in iedere fase van het leven bij ter begeleiding doorheen de visuele reis van de mens d.m.v. hoogwaardige service en een specialistische aanpak op maat. Zo zorgen we ervoor dat niemand iets van het leven hoeft te missen. We geloven in een wereld waarin iedereen onbelemmerd en zonder visuele grenzen kan doen wat hij wil. We helpen iedereen die nood heeft aan een kijkoplossing bij het vinden van de perfecte lens, passend bij zijn of haar levensstijl. Hiervoor ontwikkelden we een state-of-the-art platform waardoor we onze oogzorgprofessionals ontzorgen op het gebied van administratie, logistiek en marketing. Want wij geloven sterk in de kracht van het vakmanschap van de lokale oogzorgprofessional met de ongedwongenheid van online. Een platform dat snel, gebruiksvriendelijk en zo ingericht is dat onze klanten profiteren van deskundige service, professioneel advies van onze oogzorprofessionals en het gemak van online bestellen.
Direct contactlenzen bestellen?
Written by the company
LensOnline
Online contactlenzen kopen maar het fysieke contact en oogcontrole houden?
Veilig kopen, snelle levering en alle grote merken of service van een opticien in de buurt! GRATIS levering bij jouw LensOnline opticien of gemakkelijk bezorgd op een door jou gekozen adres.
Contact info
Aert van Nesstraat 45 , 3012 CA, Rotterdam, Netherlands
- 085-4874300
- info@lensonline.nl
- lensonline.nl
4.1
Great
6K reviews
Asks customers to review
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Nice and good quality lenses
Nice and good quality lenses for a lower price than I would pay at the drugstore. Sending to my adres in Germany took around 4 day's which is fine in my opinion.
28 January 2021
Good lens and quilty
21 January 2021
Good service, fast response.
30 June 2020
Unprompted review
service zonder blikken of blozen
service zonder blikken of blozen. Lensonline... ideal for this lense of mine !
26 June 2020
Unprompted review
Great quality and service
26 June 2020
Unprompted review
Great experience
An easy ordering process and quick delivery made for a great experience.
9 June 2020
Unprompted review
Very fast and smooth order and…
Very fast and smooth order and delivery! Thanks!
15 April 2020
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I never received this order
I never received this order. PostNL mentioned that it was delivered with the neighbors at Prinsengracht 105, but my home address is Prinsengracht 1021 which is very far, so this must be a mistake. Can you please send order again? Please send to my work address in my name this time: Alice Andersen, MediaMonks, Schapenkamp 2, 1211 PA Hilversum. Thank you. Best regards, Alice Andersen
3 February 2020
Unprompted review
Reply from LensOnline.nl
Hello, Alice
Thank you for your review on Trustpilot.
I already placed a new order and we will ship it as fast as we can again.
My apologizes for this delay and the circumstances.
Have a nice day,
Mike
Easy and trustworthy
5 August 2019
Unprompted review
Perfect order!
Perfect order!
Everything went smoothly and I received my lenses rapidly
30 July 2019
Unprompted review
Very fast!
In just 2 days I had receive a message for going to pick the lens up.
11 June 2019
Unprompted review
I am very happy with my order.
22 May 2019
Unprompted review
Bad customer service
Bad customer service. False promises on the website and horrible customer service. They don't listen to you and keep repeating what pleases them. Had ordered lens which was stated to be delivered within 6 days. After 2 weeks, they just said we don't have stock, we don't know when will we have it but we will send it to you once we have it. When asked to cancel the order, they aren't even cancelling the order.
6 March 2019
Unprompted review
Reply from LensOnline.nl
Dear customer,
thanks for sharing your feedback.
We’re sorry your experience didn’t match your expectations.
We understand that an e-mail notice, and telephone call might be frustrating when we are not able to deliver products in time.
Your order was canceled as soon as this was requested and a refund initialized.
We will use the feedback to improve our services where possible to optimize even further our services to guarantee a better customer satisfaction.
Kind regards,
Team LensOnline
Blue eyes for once.
I've received many compliments for the dark blue eyes. The difference to my brown eyes is subtle from afar but up close has an intense effect on my look. Comfortable to wear as well!
17 February 2019
Unprompted review
Reply from LensOnline.nl
Dear Anna,
Thank you for your review, glad to hear your positive feedback. We wish you a wonderful day!
Kind regards,
Team LensOnline
Very quick delivery and smooth order…
Very quick delivery and smooth order process!
10 December 2018
Unprompted review
Reply from LensOnline.nl
Dear Carola Maffeo,
Thank you for your review. We hope we will see you back if you need any lenses or liquids. We wish you a very nice day.
Kind regards,
Team LensOnline
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