LensOnline.be Reviews 21,776

What can I say. I need contact lenses, they deliver. Have been a customer for multiple years now; they haven't dissapointed on a single delivery. Top notch. (also i like the small candies they add in... See more

A fast and correct answer. I simply mailed to verify whether my address was correct, as I wasn’t sure if I had shared this information with Lensonline already at the time of my relocation. They ensure... See more

The customer super was super honest. The store sent my package without one product because they realized it wasn’t in stock. They fully refunded the price of the product, but I had to make a second or... See more

Package was damaged during transport and content was not complete. I sent an email to the client service and received the next day an answer. They send me the order again and informed me I could ke... See more

I was very satisfied with my subscription until I moved and needed to update my adress details. I tried to edit the information on the website, but kept encountering errors. I reached out to customer... See more

All communications in a different language than requested. Slow processing of the order and not the delivery I have chosen.

delay between order and delivery

Very thorough & kind lady during my consultation. She spotted I had cataracts in my left eye. Appointment was right on time.

I had to wait very long for the delivery, but once complained they have solved the problem immediately and also offered an extra pair of lenses as a gesture. So I'm a happy customer. Thanks.

Great customer service. Had an issue with the payment on the website but they responded right away and it was sorted.

Super service - friendly, personable, professional and efficient - by Monocle. Always come through for me. A pleasure to be a client.

I received order correctly in 3 days. The customer service answered my question promptly and very friendly. Great experience.

The many years of good service by mister Mike Pellens makes the difference. No more, no less.

Immediate response and follow-up. Very pleased on how this was handled.

Like the shop. It was easy to use. All went fine, parcel arrived earlier than expected. Thank you

I posted a question in the weekend and got an answer on monday. All I had to know was explained in the e-mail. So thank you for that!

Fast delivery..quality products..and love the candies in the box

Monocle is superb! Always friendly, helpful, knowledgeable, great service.

A swift and client oriented reaction! Loved it!

Deliveried with no issue, I paid directly to the shop owner.

It has been a pain that whilst I updated my change of address in my online account this was not recognised by the company and they still posted my lenses to my former address. However, when I raised t... See more

Very fast and helpful response!

Quick response, short and clear

I got a quick response and was helped efficiently and kindly.

Easy to order .Really good quality of product .Delivery received on time .

Always professional, efficient, friendly service by Paulien and Elisa. Offer great advice and products.

using LensOnline for several years, perfect service, great prices and very quick deliver

Always on time and as ordered , even get some free samples from time to time !

The quality of lens were good and the lens were delivered on time.

Friendly and very efficient.

Great service and advice!

Good service and quick deliverys.

thx for the big help for delivery !

I use this service all the time. I like everything. Everything is clear and on time. Thanks to the team.

company did it very well en quickly

Service is top

Fast reply to my question!

super easy ordering and quick delivery

Fast and accurate service and delivery.

Goede afhandeling, perfecte communicatie.

Reliable service, quick delivery