I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.
Contact info
Gold and Diamond Park, Building No. 3, Ground Floor, Sheikh Zayed Road, Dubai, U.A.E.
- + 971 4 379 1791
- contact@lens.me
- lens.me
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service!
Omg! I am in Vancouver BC and ordered freshlook dailies for the first time! Order came right away with free make up bag which I didn’t know about. Placed another order for freshlook monthlies, arrived right away with another make up bag. Checked their site and it actually says free make up bag for every order! Couldn’t be happier! Also, I don’t see freshlook colorblends at other websites, i heard it’s replaced by air optics colors which I didn’t like, so having the lenses I want available at lens.me just made it even better! Keep doing a great job! Makes customers happy and I’ll be loyal to you!
Thank you so much!!!
Very happy with the service from lens.me
Very happy with the service from lens.me. The customer service agent helped me to choose a color that I love for my dark eyes and I really like how the Refine Hazel lenses look on me 😍😍. They are very comfortable too. Thank You!! 😊
I have the worst experience with this…
I have the worst experience with this company I always order from here , and always pay for FedEx delivery but last time I never received my order and I try everything to communicate with the company but they are so mean and so poor with the answers to the costumer they never give a solution , I don’t know what big company do this for a pair or contacts lenses , and the FedEx they don’t care about it .. they costumer service is horrible and poorly experienced
Great service and fast delivery
Great service and fast delivery, high quality of lenses, very natural, it’s my favorite website, I buy from them many times and I’m very satisfied 🤗
THE LENS ARE VERY COMFORTABLE
THE LENS ARE VERY COMFORTABLE. I HAVE WORN CONTACTS FOR OVER 25 YEARS. I NEED CONTACTS TO PROTECT MY EYES NOW. VERY COMFORTABLE. I WISH I CAN BUY IN BULK
Great customer..prompt reply for an…
Great customer..prompt reply for an inquiry & lovely lenses..thankyou
Best trustworthy site
Amazing service immediate reply to query
Best quality of contacts
Brought a brown contact for my green eyes
Brought a brown contact once received they didn’t make much difference from my green eye colour. Reached out to customer services which told me to go for a cedar brown. They have arrived and are perfect 🤩 So happy 🙌
Most natural & comfortable!
I have tried many different brands. Lens are by far the most comfortable and natural looking. I got so many compliments on my hazel green eyes and I was comfortable all night. I highly recommend.
Liars and false advertising
They advertise free express delivery until the order is placed, and then give you a time frame that exceeds the delivery time by weeks.
Customer service takes hours to respond and leave you hanging in chat even if you message the same second. They do not answer phone calls either. They also do not help, they lie about things until you show proof and then they ignore you.
Do not fall for the fake offers and advertisement. The shipping isn’t free.
As always every item I order is in…
As always every item I order is in stock and shipped out the same day I have never ever had a problem concerning my orders there are always packaged very well the quality of the lens are exceptional
.
I just received my order thank you so…
I just received my order thank you so much this is the first time for me to order from lens.me but honestly the order is exactly as i wanted with the same contact lenses color and power i requested and the packaging is amazing and neat, delivery fast and as promised im so happy to buy from this shop and definitely this is not the last time.. 10 out of 10
USPS Issues
Our only complaint is towards USPS. Although, we were home, USPS claimed no one was home to take delivery. As such, they returned the package to the local Post Office and we had to drive to the local Post Office to take delivery. Otherwise, the said services by lens.me were seamless.
So far I love the colour
So far I love the colour. I’ve only been wearing one month, so not sure if they will hold up. I have dry eyes so I’m hoping these will continue to be wearable for the whole day. Again, the addict blue colour is great!
You make it too hard to put your…
You make it too hard to put your prescription in.There are no plus there's only minus.I will + 375
Hades was made happy! :)
I cannot believe how easy the ordering process was! My lenses shipped very speedily, and they were of highest quality. I purchased nonprescription lenses for a Halloween costume, and these were PERFECT! If/when I ever need lenses again for this or a similar purpose, I am coming here first!
Beautiful colors to choose from!
Beautiful colors to choose from, fast shipping, great prices & good customer service. Love the colored dailies. Very comfortable & non irritating. Will definitely be returning to try other colors.
I received the lenses on time and was…
I received the lenses on time and was secure packed. Purchase in great condition.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








