lens.me Reviews 

3,676
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the natural look, comfort, and wide selection of lenses. Many people commend the exceptional customer service, noting the team's helpfulness, quick responses, and attentive support. Reviewers frequently mention the fast and reliable delivery, often receiving orders sooner than expected. However, some customers noted product issues like colors not matching descriptions, discomfort, or blurriness. A few also experienced very long delivery times, even with expedited shipping, or problems with tracking and unreceived packages. Additionally, some reviewers found returns difficult or costly, occasionally not receiving full refunds for shipping charges.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the quality, comfort, and realistic... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent and responsive.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times and... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ordering... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more

Rated 5 out of 5 stars

I had bought contact lenses from lens.me for many years now and I am so thankful for their extremely fast and reliable delivery and their fantastic customer service. I also appreciate the free gift th... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(3,676)

105 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful colors to choose from!

Beautiful colors to choose from, fast shipping, great prices & good customer service. Love the colored dailies. Very comfortable & non irritating. Will definitely be returning to try other colors.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

They do not respond to your emails

They do not respond to your emails. I had paid $19.99 for express shipment that was supposed to be delivered on October 17th. It never came and said it will come on October 21st. I have yet not seen any updates for the past several days. I have emailed to this company numerous of times but yet they do not return any of the emails. Horrible customer service. If you plan to order contacts order from EZcontacts. They are fast and responsive.

Best regards

Justin N., Ph.D

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I always find quality contact lenses, easy check out ..I received my lenses faster and it was in very good packaged .happy with my shopping

12 September 2024
Unprompted review
Rated 5 out of 5 stars

I really enjoy having a website that offers variety!

I really enjoy having a website that offers non-prescription (and prescription) color lenses. I have wanted to buy them for years. Finally, YOUR SITE has a great selection a vast array of colors and for the most part is affordable for people like me who are on a fixed income. You offer really FAST delivery and they come in packaging that really protects the product!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

I have tried a few companies colored…

I have tried a few companies colored contact lenses and if I’m taking all things into consideration these are my favorite. Others that I have tried I don’t wanna say irritated my eyes but I could tell that they were there. These are soooo comfortable I don’t even notice that I have them in. The colors are also very natural and are great for people with darker eyes. I know other companies are cheaper and trust me I’ve tried them and I can honestly say I’ll pay the extra every single time because of the quality. I’ll definitely be a repeat customer!

18 September 2024
Unprompted review
Rated 1 out of 5 stars

The worst customer service I’ve ever…

The worst customer service I’ve ever experienced
My lenses have arrived damaged in a wet plastic bag yes plastic bag this is how they shipped it overseas no bubble wrap no box !!!
I’ve been contacting them for days now to send me replacement or refund and they refuse to do anything
Asking me to contact usps and open a case with them!!!
What does a usps have to do with a damaged product that was in multiple transits from Dubai to USA !!!!
I need my money back

12 September 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service skills from…

Horrible customer service skills from Hadeel, the item I received had clear scratched damage on it, which was very evidently the company’s fault, instead of making the process stress free and just sending out a replacement, Hadeel from customer services (utter shockingly laughable as he has no customer service skills whatsoever) he then asks me to tear up the damaged lense and send a picture to him before he can send out a replacement, I did exactly what he asked, which he then replied, you now need to send a picture of both lenses torn to pieces, are you completely out of your mind, it’s like he deliberately keeps going back and fourth to annoy me, JUST SEND ME THE REPLACEMENT WHICH I PAID FOR!!!

Clearly Hadeel needs firing from that position, he has not made this process easy and I needed the item for an Event ASAP!!!

What is going on Lens.me!!!
This is what you do to loyal paying customers, to SCAM them!!!

Order number: #1001743159

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Lens.me is PERFECT

Lens.me is PERFECT! I ABSOLUTELY LOVE MY COLORED CONTACTS! I purchased a few pairs and received a shocking gift. They gifted me this adorable little fish bag to hold my contacts in. I love it!!!!!!! I was so freaking happy to receive that! THANK YOU! Anyways, my contacts are so easy to put in my eyes and take out. They do not irritate my eyes at all. They are light weight and wear them all day with zero irritation. 10 🌟 STARS! A+
I will without a doubt continue to do buisness with this company. They are also FDA approved. ❤️

1 September 2024
Unprompted review

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