LendInvest Reviews 577

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, highlighting exceptional customer service and quick response times. Many appreciate the common-sense approach from underwriters and the overall efficiency and ease of the user experience, often noting how quickly deals are processed and completed. However, some people were dissatisfied with the customer service, mentioning long hold times and unanswered messages. A few other people also felt that the company did not keep them updated on investments and expressed concerns about the handling of bad debt and recovery efforts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the team's... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy applicat... See more

Company replied

Rated 5 out of 5 stars

I used Lendinvest recently to refinance part of a large portfolio and the process was so much smoother than many of the other lenders. Start to finish they took less than half the time the some other... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure working with LendInvest. You can tell that they take pride in both the client and broker experience and are just as committed to meeting tight deadlines. The whole team are incredi... See more

Company replied

Rated 5 out of 5 stars

Great remortgage experience with Lendinvest and particularly Tom. It took me a few calls to get put through to someone but once I was through Tom assisted really well, got me onto a new 2yr fix and ta... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Mortgage Lender

Written by the company

LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

577 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Jordan Thompson - Phenomenal Underwriter!

Jordan Thompson was assigned as the underwriter on my case. He managed to take my complex income case from application to offer in 6 days! He was diligent on the case and assessed case requirements in a timely manner. My clients are over the moon, and will be moving into their dream home soon! Looking forward to working with Lendinvest in the future and with Jordan in particular! Also big shout out to Abigail and Alasdair who helped with the initial inquiries :)

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Smooth Underwriting Process Fast Turnround

Smooth underwriting process and fast turn round, with an offer available inside 4 working days. As a broker Lendinvest have been a pleasure to deal with. I had a complex income case using director's salary, net profit from accounts (on two limited companies) and some additional partnership income. Needed to use all this income for affordability reasons where using just salary and dividends would fail. I discussed the case initially with Shane the BDM and was able to speak directly to Jordan who was underwriting the case and who fully understood the case and income from the broker's perspective. Really great service, two very happy customers as they had tried themselves to get a mortgage and failed. Many thanks.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic lender to deal with and big…

Fantastic lender to deal with and big thank you as well to Jordan Thompson in the underwriting team, superb service all round and went well above and beyond what other lenders would do to get a mortgage offer granted.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

A very happy client and broker

Jordan Thompson at Lendinvest was absolutely phenomenal in both speed and service.
I have been a Mortgage Broker for years, and truly notice and appreciate when a lender works like Lendinvest and Jordan did here.
Natwest said no to my client, and I placed their residential re-mortgage application with Lendinvest, and it got to Offer stage in 6 working-days, and this included Valuation too!
Thank you so much to Jordan and Lendinvest.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Abby, Gabrielle, Colette and the team have been amazing. Lendinvest are such a streamlined lender with a common sense approach. The team are super helpful and responsive too which makes all the difference

8 February 2024
Unprompted review
Rated 1 out of 5 stars

another inflexible "computer says no"…

another inflexible "computer says no" organisation. minimum lending is 50k and minimum valuation if £75k valuation apparently came in at 69k and met their 50k minimum lending but didn't meet their 75k minimum valuation decided to pocket my £200 application fee. am sure they start application simply to pocket these fees

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Lendinvest Raise the Bar

As a mortgage broker I have worked with numerous lenders, but rarely come accross a specialist lender so engaged and human. Direct access to an underwriter who is happy to pick up a phone and talk through a case is great, but when that underwriter is also able to competently and completely understand complex situations - this adds a whole new level of excellence. Outstanding experience with Lendinvest and they have, in my opinion raised the bar for specialist residential!

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Very quick Mortgage offer. From submission to offer within 14 days. Very efficient and Jordan was extremely helpful throughout the process. Recommended.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Best lender interface to use

As a mortgage admin, I find the LendInvest interface the easiest to use out of the ones we use regularly. The team/underwriters are great to deal with and processing speeds are phenomenal all round.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Smooth, Simple and Efficient

A fantastic service from start to finish, qualified the case with my BDM Shane Wallace and the support team. Not a simple case due to income but an offer was issued in 4 working days and the underwriter Jordan Thomson was superb in processing everything so quickly!

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Would Recommend

Jordan was great, good communication and direct access to speak to him about this complicated case. Application to offer in 8 working days and probably would have been about 4 days less if the valuation was booked in earlier.

12 January 2024
Unprompted review

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