I’ve had a really positive experience with Luis. He was really easy to talk to and took the time to go through everything with me properly, explaining things in a way that was easy to understand. I ne... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Made the effort to schedule a call at short notice to avoid potential delays due to calendar clashes. I feel like this kind of thing really counts. I'd call it "going the extra mile”; it's above e... See more
Company replied
I did my blood test on Monday morning. Have results by Tuesday afternoon. Booked video appointment on Thursday. We talked trought my results. Get advice and consultation same time. Make decision toget... See more
Company replied
I've been with the Leger clinic for years. The staff are great and actually listen to your problems and symptons and empathise with what you're going through. They've also upgraded their management sy... See more
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Company details
Written by the company
Leger is a specialist provider of testosterone replacement therapy and men’s health services in the UK. Offering a range of treatments for men with low testosterone and related men's health conditions, we aim to improve patients’ quality of life through tailored hormone therapies and a personalised approach to men’s health. We also offer hormone replacement therapy (HRT) for women and psychosexual therapy. With straight-talking advice and expert care, we help you take charge of your health and feel like yourself again.
Contact info
United Kingdom
- enquiries@legerclinic.co.uk
- legerclinic.co.uk
4.4
Excellent
230 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 month
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Richard was very thorough a real care…
Richard was very thorough a real care for patient and not just a quick call all about the patient and whats right for them really good!!!
26 March 2026
Unprompted review
Reply from Leger Clinic
Hello David,
Thank you very much for your kind review. We are delighted to hear that you were happy with your interaction with Richard.
We really appreciate you taking the time to share your experience.
Kind regards,
The Leger Clinic Team
Leger prescribed me testosterone in…
Leger prescribed me testosterone in glass ampoules even though each ampoule contained more than a single dose. That immediately created a practical and sterility problem, because once a glass ampoule is opened it is not a normal reusable multi-dose container. Despite that, when I raised the issue, I was effectively told that if I wanted to manage the medication properly I would need to buy separate multi-use vials / extra consumables myself.
That is the part I found unacceptable. If the clinic intended the medication to be used across multiple doses, then the necessary vials, equipment and clear instructions should have been provided from the start, not treated later as an optional extra that I had to pay for.
What made this worse was the blood test issue. While the ampoule dispute was still ongoing, Leger asked me to pay for a blood test. I did so, only to then be told that because my membership was inactive they would not review the results. I also understand that Leger’s policy is that blood tests must go through their own company rather than using outside blood tests, which means extra cost again. So from my perspective, I was being asked to keep paying more while the original medication supply issue remained unresolved.
I went through their complaints process and got nowhere. The clinic maintained that the medication was “clinically appropriate and usable as supplied,” refused any refund, credit or replacement, and then closed the complaint as their final response. They were polite in tone, but the substance of the response was poor.
My overall experience was of a clinic that was quick to charge, quick to rely on policy, and unwilling to take responsibility when its own supply format created an obvious problem. When things go smoothly, this may not matter. When something goes wrong, my experience was that the answer was more fees, more conditions, and no meaningful resolution.
I would not trust them to handle problems fairly once they already have your money.
23 March 2026
Unprompted review
Reply from Leger Clinic
Hello Hannah,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify a few points for transparency. The medication supplied in glass ampoules is clinically appropriate and widely used. There are a number of recognised administration techniques, some of which may involve additional consumables depending on individual preference. These are not universally required and therefore are not routinely included as part of standard provision.
With regards to blood testing, tests arranged through Leger as part of membership include clinical review and follow-up. When membership is inactive, we are unable to provide clinical interpretation, as this forms part of the subscribed service. If there is an outstanding refund please let us know.
We understand that this was a frustrating experience for you, and while we appreciate your comments on our communication, we do maintain that your concerns were fully reviewed through our complaints process and a final response was provided in line with our policies.
We are committed to continuously improving our service and appreciate all feedback shared.
Kind regards,
The Leger Clinic Team
Fantastic company and first class…
Fantastic company and first class support cannot rate highly enough how good Leger are
17 March 2026
Unprompted review
Reply from Leger Clinic
Hello Paul,
Thank you so much for your kind words and for taking the time to leave a review.
We’re delighted to hear that you’ve had such a positive experience with our team and support, it really means a lot to us.
Your feedback is greatly appreciated, and we’re pleased to be able to support you on your journey.
Best wishes,
The Leger Clinic Team
Very professional and caring people
Very professional and caring people, reassuring - which is what I most needed. Helped me a lot.
17 March 2026
Unprompted review
Reply from Leger Clinic
Hello Jorge,
Thank you for taking the time to share your experience.
We’re so pleased to hear that you found our team professional, caring, and reassuring, that’s exactly the level of support we strive to provide, especially when it’s needed most.
It’s great to know we’ve been able to help you, and we truly appreciate your kind words.
Warm regards,
The Leger Clinic Team
Quick responses
Quick responses. A sensible approach and things explained thoroughly. All round good experience
12 March 2026
Unprompted review
Reply from Leger Clinic
Hello Richard,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our responses quick and our approach clear and sensible. Providing thorough, easy-to-understand information is something we place a strong focus on, so it’s great to see this reflected in your experience.
We truly appreciate your feedback and are glad you had a positive experience with us.
Kind regards,
The Leger Clinic Team
Efficient
Again, a very good efficient experience and communication - helpful staff
Very happy and impressed with the simplicity of how the company operate with my requirements
6 March 2026
Unprompted review
Reply from Leger Clinic
Dear Bob,
Thank you for taking the time to share your experience with Leger care. We are so pleased to hear that our communication is clear, and our staff are happy to help. It is great to know that your needs are being met, our mission is to always keep the patient central to everything we do.
Warm Regards,
The Leger Clinic Team
New member would recommend
Just signed up after a consultation and a review of blood work great knowledge and support with fast delivery of prescription would recommend
26 February 2026
Unprompted review
Reply from Leger Clinic
Hello Adrian,
Thank you for your fantastic feedback. We are so pleased to hear that you found the consultation and blood work review informative and supportive. It is great to know the prescription process, and delivery met your expectations as well. We really appreciate your recommendation and look forward to continuing to support you.
Kindest Regards,
The Leger Clinic Team
Service has gone down hill since " take…
Service has gone down hill since " take over " im getting bombarded with " rate our service " emails just got an email asking to request a prescription so I filled it out then got a response from someone else saying " why have you requested a prescription? " its turned into a complete shambles . They tried to take my subscription a month early without even telling me , saying they have a new payment company and would be easier for them to take it when it suite them ..... as you can see by the response they havent addressed any of my issues just a generic AI response....
27 February 2026
Unprompted review
Reply from Leger Clinic
Dear Customer,
Thank you for taking the time to update your review and share your experience. We are sorry to hear about the frustration caused.
We understand that the repeated service and review emails have been frustrating. Your feedback has been logged and passed on to the relevant team. Unfortunately, we are currently unable to fully stop some automated emails.
Regarding your prescription request, testosterone is a controlled medication, so requests must be reviewed in line with prescribing and monitoring requirements.
We would genuinely like the opportunity to review your account properly and look into the billing issue. Please contact us at support@legerclinic.co.uk and a member of the team will review your account.
Thank you again for your feedback, it helps us continue improving our service and communication.
Kindest Regards,
The Leger Clinic Team
Great company for TRT
Great company to deal with, I feel I'm in good hands when it comes to looking after my health and testosterone replacement therapy protocol.
25 February 2026
Unprompted review
Reply from Leger Clinic
Hello Steve,
Thank you for your kind words. We are pleased to hear that you feel in good hands with your health and testosterone replacement therapy protocol.
Providing safe, supportive, and personalised care is always our priority, so it means a great deal to know you have had a positive experience with us.
Kindest Regards,
The Leger Clinic Team
Exceptional Service and Genuine Patient Care
A big thank you to Luis and the entire team at Leger. They have been brilliant throughout my time with them — always quick to respond to queries and emails, and consistently providing clear, thorough, and genuinely caring explanations of results and treatment. I would 100% recommend them.
19 February 2026
Unprompted review
Reply from Leger Clinic
Dear Thomas,
Thank you for providing such fantastic feedback! We truly appreciate you taking the time to share your experience.
We are so glad that Luis and the rest of our team have welcomed you and supported you during your treatment, we are always here to help.
Warm Regards,
The Leger Clinic Team
I was fed up with feeling so lethargic…
I was fed up with feeling so lethargic and at times, depressed with low Mood. After a blood test I discovered I had low testosterone levels. I joined Leger and after my Initial consultation with a Dr am on TRT treatment. What a difference this has made ! I am 56 yrs old and now feel like I did in my 30's !
Leger are fully supportive, answer all of ny questions in a quick and efficient manner. Wish I had done it sooner !!!
Their customer care os quite simply amazing !
18 February 2026
Unprompted review
Reply from Leger Clinic
Dear Customer,
Thank you for sharing your experience. We truly appreciate you taking the time to leave such thoughtful feedback.
We are delighted to hear how much of a positive difference your treatment has made and that you are feeling like yourself again. It is wonderful to know you’ve felt fully supported by the team at Leger Clinic.
Warm Regards,
The Leger Clinic Team
Great service from the start
I have been using leger for the past 4 months and can not honestly fault there service, the re was no pressure amd good advice from the beginning and good fast answers when you need them regarding symptoms etc, there whole team has been great from the beginning I would definitely recommend as I personally have took well to the treatment and is getting better with time.
12 February 2026
Unprompted review
Reply from Leger Clinic
Dear Darren,
Thank you for taking the time to share your experience with Leger. We are delighted to hear that you have felt supported from the very beginning and that our team has provided clear advice and prompt responses when needed. It is wonderful to know that the treatment is working well for you and that you are continuing to see positive improvements over time.
Warm Regards,
The Leger Clinic Team
What a fantastic man
What a fantastic man . Brilliantly spoken understood everything he said and really enjoyed my consultation. His explanation was very easy to understand. Highly recommend..
4 February 2026
Unprompted review
Reply from Leger Clinic
Dear Jamie,
Thank you very much for your kind review. We are delighted to hear that you enjoyed your consultation and found the explanations clear and easy to understand. Your recommendation means a lot to us, and we really appreciate you taking the time to share your experience.
Kindest Regards,
The Leger Clinic Team
TRT protocol
Following the phone call from Luis at the leger clinic and discussing my medication protocol in detail I was advised a slight change to my protocol with the addition of an aromatise inhibitor. Luis went into detail about the medication and his approach to the conversation was sympathetic which put me at ease. I would highly recommend the Leger clinic which I have been with now for a few years due to the care and attention that I have received from them. If you are considering treatment give them a go, you won’t regret it.
2 February 2026
Unprompted review
Reply from Leger Clinic
Hello Barry,
Thank you so much for taking the time to share your experience. We are pleased to hear that your call with Luis was helpful and that you felt supported. We truly appreciate your continued trust in the Leger Clinic over the years, and your recommendation means a lot to us.
Kindest Regards,
The Leger Clinic Team
Brilliant service with doctors that…
Brilliant service with doctors that take time for you
5 January 2026
Unprompted review
Reply from Leger Clinic
Dear Steven,
Thank you for the lovely review. We are glad you appreciated the level of care and attention from our doctors.
Warm regards,
The Leger Clinic Team
More than happy to take your money!
They were more than happy to take my money and string me along for 3 different blood tests and arrange an appointment (which was the only thing that was later rightfully refunded!) for the doctor to basically say you clearly don't have this issue - despite wildly varying results. The doctor then proceeded to just cancel my appointment without answering any of my questions about wildly varying results, saying my symptoms were due to depression!
Absolute waste of my time (and my blood!) going through the process - definitely would not recommend!
EDIT:
The feedback given below is absolute rubbish, two of my tests were <| 15 total testosterone and the last test (the really expensive one) took Royal mail over a week, which can highly influence the testosterone reading over that time even with preservatives in the sample tube. I want my money back!
Doctor didn't even bother to respond after cancelling my appointment without consulting me. Waste of time and money!
30 December 2025
Unprompted review
Reply from Leger Clinic
Dear Barnaby,
We’re sorry to hear that this was your experience and that you felt frustrated by the process. We understand how concerning it can be to receive differing blood test results and feel uncertain about what they mean.
To provide some context, the blood test results returned above the clinical thresholds we use to safely prescribe treatment. As outlined at the time, when total testosterone is above 15 nmol/L – and particularly over 20 nmol/L – testosterone deficiency becomes increasingly unlikely. In a small number of cases, total testosterone can be normal while free testosterone is low, which is why a further confirmation blood test was offered to explore this possibility and assess other relevant markers.
As the results did not indicate a hormonal deficiency, it was not clinically appropriate to proceed with a consultation, and the appointment was cancelled with a full refund issued. We’re sorry if this process came across as dismissive, as that was not our intention.
We regret that you left feeling dissatisfied and appreciate you taking the time to share your feedback. Should you wish to discuss your experience further, our support team would be happy to review this with you directly.
Warm regards,
The Leger Clinic Team
Would highly recommend Leger the…
Would highly recommend Leger the process so far has been excellent been given great advice by Doug with my plan moving forward with my treatment.
7 January 2026
Unprompted review
Reply from Leger Clinic
Dear Antony,
Thank you for your fantastic feedback. We are delighted to hear Dr Savage has been able to support you as you progress into your treatment plan with us. We look forward to continuing to support your care.
Best wishes,
The Leger Clinic Team
Great clinic
I have been with Leger for a couple of years and they have been excellent. The staff at every level are always incredibly helpful. I would highly recommend
21 December 2025
Unprompted review
Reply from Leger Clinic
Dear Customer,
Thank you for your wonderful feedback. We are thrilled to hear that you have had such a positive experience with Leger Clinic over the past few years. We look forward to continuing to support your care.
Best wishes,
The Leger Clinic Team
I’m always made to feel that my care is…
I’m always made to feel that my care is of importance to the team at the Leger Clinic. I’ve been with them for the last few years and each time, the staff are very helpful, happy to answer any questions and are very respectful and responsive. I cannot recommend them highly enough
21 December 2025
Unprompted review
Reply from Leger Clinic
Hello Andrea,
Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that you have consistently felt valued and supported by the team at Leger Clinic over the years. We truly appreciate your recommendation and look forward to continuing to support your care.
Warm regards,
The Leger Clinic Team
Ledger have been amazing so far and…
Ledger have been amazing so far and have been very supportive throughout my journey. And long may it continue.
20 December 2025
Unprompted review
Reply from Leger Clinic
Hello Brian,
Thank you very much for your kind feedback. We are really pleased to hear that you have felt supported throughout your journey with Leger Clinic. Your comments mean a great deal to our team, and we look forward to continuing to support you going forward.
Kindest Regards,
The Leger Clinic
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