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LegalZoom Reviews 

32,358
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,628 reviews, reviewers overwhelmingly had a great experience with this company. People consistently mention that the digital platform makes setting up legal documents wonderfully simple and clear for beginners. Consumers love the exceptional customer service, noting that representatives are extremely patient, friendly, and quick to resolve questions. Reviewers frequently praise individual staff members for being knowledgeable, thorough, and genuinely caring about their clients' specific needs. However, some reviewers were not happy with communication, mentioning long wait times on the phone, difficulty reaching support, and frustrating delays. A few other people also felt that certain subscription charges or follow-up procedures could be handled much more transparently.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as knowledgeable, patient,... See more

Customer service

Customers report positive experiences with customer service, highlighting helpful and thorough... See more

Service

Reviewers mention positive feedback about service, noting that representatives are thorough, genuine, and... See more

User experience

Consumers find user experience to be highly positive, highlighting the simple, seamless, and stress-free... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt answers and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the estate planning packet a few months ago but was very hesitant to move forward because transferring my home into a trust felt overwhelming. Once I opened the portal, the questionnaire w... See more

Company replied

Rated 5 out of 5 stars

Everything was very easy to understand, especially for someone like me who is doing this for the first time. I even got a courtesy call from one of the representatives when I had paused in my process... See more

Company replied

Rated 5 out of 5 stars

Brianna Mares did a great job of leading through working with Dun and Bradstreet (and keeping me away from some pit falls!) She was very knowledgeable, and I look forward to continuing progress.

Company replied

Rated 5 out of 5 stars

Your customer service rep was very helpful and helped me get the report I needed. I couldn't find it on my account webpage. It's the way the interface looks. when you go to documents, the library is a... See more

Company replied


Company details

  1. Legal Services
  2. Business Administration Service
  3. Business to Business Service
  4. Estate Planning Attorney
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.6

All reviews

(32,358)

9,046 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helped me to understand how my husband…

Helped me to understand how my husband was covered under my order and can log in to create his will

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Holly,

We're so happy to hear we could help you understand how your husband is covered and can create his will. We appreciate your positive feedback!

Best,
Aishwarya

Rated 5 out of 5 stars

Nice and easy

Nice and easy

8 August 2026
LegalZoom logo

Reply from LegalZoom

Hi James,

Thank you for taking the time to write a positive review about your LegalZoom experience! We wish you the best with your business formation.

Best,
Aishwarya

Rated 5 out of 5 stars

Fast and easy

Fast and easy

8 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Lucas,

Thank you for taking the time to write a positive review about your LegalZoom experience!

Best,
Aishwarya

Rated 5 out of 5 stars
LegalZoom logo

Reply from LegalZoom

Hi Ryan,

We are so happy to hear that you found the registration process easy to use. Thank you for sharing your positive experience with us. We wish you the very best with your business formation.

Best,
Aishwarya

Rated 5 out of 5 stars

Use Rep as model to train your team

The Rep I spoke to was genuine, authentic and thorough in taking care me of what was important to me, and also using the opportunity to promote your services, based on how it would benefit me. Never pushy a pushy exchange, and more of a partnership experience.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Christine,

We're happy to hear that your experience was a partnership and that our representative was genuine, authentic, and thorough. We appreciate you recognizing their approach to promoting our customer services based on your needs.

Best,
Aishwarya

Rated 5 out of 5 stars

Very knowledgeable and professional

The Representative was very knowledgeable about the question asked had a lot of patience.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi,

We're so glad our representative was knowledgeable and patient when answering your questions. We appreciate your positive feedback!

Best,
Aishwarya

Rated 5 out of 5 stars

Really awesome and thorough at…

Really awesome and thorough at retrieval of documentation from 5 years ago . Fast friendly and much Aloha.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Eric,

We're so glad we could assist you efficiently in retrieving your documents, even from several years ago! We truly appreciate your kind words about our friendly customer service and the "Aloha" spirit.

Best,
Aishwarya

Rated 5 out of 5 stars

prompt and professional

prompt and professional, great advise!

4 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Shelmarie,

We appreciate your feedback. We are so glad to hear that our team was professional and provided great advice!

Best,
Aishwarya

Rated 5 out of 5 stars

Patience is a virtue.

Mr. Ardaniel was very patient, and he took the time to answer our questions no matter how crazy the question was.

6 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Melissa,

We're so glad to hear that our team member, Ardaniel, was patient and took the time to answer all of your questions. We appreciate your positive feedback for our customer service!

Best,
Aishwarya

Rated 5 out of 5 stars

This is my third LLC formation two of…

This is my third LLC formation two of which have been through Legalzoom. When I discovered I needed to stop the process of a third LLC I called to cancel and got some pushback from the first lady. I spoke to. After 25 minutes and asking to speak with a team member that could help me resolve this issue I was escalated to a very helpful young man that was able to resolve my issue. Thank you Legalzoom for doing the right thing and refunding my money on a process I never completed.

6 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Shawn,

We truly appreciate you taking the time to share your experience with us. We understand that navigating unexpected changes can be challenging, and we're glad we could ultimately assist you in resolving the matter to your satisfaction. It's important to us that our customers feel supported, and we're pleased that our team was able to provide the necessary help. Thank you for your continued trust in our customer service.

Best,
Aishwarya

Rated 5 out of 5 stars

What a really simple process

What a really simple process! Amazingly low price
until the end of the month.
Actually took about twenty minutes.
This was an update to an earlier one i had done.
My son is now of legal age. And he has shown
himself to be a responsible adult.
Plus I am in control of any tough medical decisions.
This has provided me with peace of mind.
As I have attained my seventy-fifth year.
My son will have an easier life.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi William,

We are so pleased to hear that our estate planning process was simple and efficient for you. It's wonderful to know that we could provide peace of mind as you've made important arrangements for your family's future, especially for your son. We appreciate you sharing your positive experience with us.

Best,
Aishwarya

Rated 5 out of 5 stars

Keep Michelle around

Keep Michelle around. She worked so hard to find out why my credit card was charged $399. She is amazing, smart and lots of fun!!!

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Kamil,

We're delighted to hear about your positive experience and how helpful our team member, Michelle, was in resolving the credit card charge. It's wonderful to know you found their assistance amazing, smart, and fun!

Best,
Aishwarya

Rated 5 out of 5 stars

Great customer service

Great customer service

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Aubreyanna,

Thank you for taking the time to write a positive review about your LegalZoom experience! We wish you the best with your business formation.

Best,
Aishwarya

Rated 5 out of 5 stars

very quick and easy now I finally have…

very quick and easy now I finally have my LLC formed for a business 23 yeras old!

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Renee,

We are so happy to hear that forming your LLC was quick and easy! We wish you the best of luck with your new business.

Best,
Aishwarya

Rated 5 out of 5 stars

He was very quick and answered my…

He was very quick and answered my questions thoroughly...excellent attention to issues.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Brenda,

We're so glad to hear that our team was quick and answered your questions thoroughly, providing excellent attention to your issues. We appreciate your positive feedback about our customer service!

Best,
Aishwarya

Rated 5 out of 5 stars

The customer service was very good

The customer service was very good! The Staff member that help me was very polite and did a great job at helping me resolve my issue.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Nathan,

We're so glad to hear that our customer service was very good and that our staff member was polite and did a great job helping you resolve your issue. We appreciate your positive feedback!

Best,
Aishwarya

Rated 5 out of 5 stars

Miguel knows his stuff

Miguel knows his stuff. Explains subject matter clearly and straight forward. He's very patient and listens to questions carefully. I'd work with him at any opportunity available.
Hiscox is a great company. I currently have Professional Insurance with you now and am looking forward to continuing our great relationship.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Jay,

We're happy to hear that our team member, Miguel, was able to explain the subject matter clearly. It's great to know that their patience and careful listening made a positive impact. We appreciate your positive feedback about our customer service and look forward to continuing our relationship.

Best,
Aishwarya

Rated 5 out of 5 stars

Just a generally nice encounter

Just a generally nice encounter. Ana made sure I had every thing I needed.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Karen,

We're so happy to hear that our team member Ana provided such a pleasant experience and ensured you had everything you needed. We appreciate your positive feedback!

Best,
Kranti

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