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LegalZoom Reviews 

32,362
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,628 reviews, reviewers overwhelmingly had a great experience with this company. People consistently mention that the digital platform makes setting up legal documents wonderfully simple and clear for beginners. Consumers love the exceptional customer service, noting that representatives are extremely patient, friendly, and quick to resolve questions. Reviewers frequently praise individual staff members for being knowledgeable, thorough, and genuinely caring about their clients' specific needs. However, some reviewers were not happy with communication, mentioning long wait times on the phone, difficulty reaching support, and frustrating delays. A few other people also felt that certain subscription charges or follow-up procedures could be handled much more transparently.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing representatives as knowledgeable, patient,... See more

Customer service

Customers report positive experiences with customer service, highlighting helpful and thorough... See more

Service

Reviewers mention positive feedback about service, noting that representatives are thorough, genuine, and... See more

User experience

Consumers find user experience to be highly positive, highlighting the simple, seamless, and stress-free... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt answers and rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the estate planning packet a few months ago but was very hesitant to move forward because transferring my home into a trust felt overwhelming. Once I opened the portal, the questionnaire w... See more

Company replied

Rated 5 out of 5 stars

Everything was very easy to understand, especially for someone like me who is doing this for the first time. I even got a courtesy call from one of the representatives when I had paused in my process... See more

Company replied

Rated 5 out of 5 stars

Brianna Mares did a great job of leading through working with Dun and Bradstreet (and keeping me away from some pit falls!) She was very knowledgeable, and I look forward to continuing progress.

Company replied

Rated 5 out of 5 stars

Your customer service rep was very helpful and helped me get the report I needed. I couldn't find it on my account webpage. It's the way the interface looks. when you go to documents, the library is a... See more

Company replied


Company details

  1. Legal Services
  2. Business Administration Service
  3. Business to Business Service
  4. Estate Planning Attorney
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

32K reviews

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4.6

All reviews

(32,362)

9,046 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very quick and easy now I finally have…

very quick and easy now I finally have my LLC formed for a business 23 yeras old!

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Renee,

We are so happy to hear that forming your LLC was quick and easy! We wish you the best of luck with your new business.

Best,
Aishwarya

Rated 5 out of 5 stars

He was very quick and answered my…

He was very quick and answered my questions thoroughly...excellent attention to issues.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Brenda,

We're so glad to hear that our team was quick and answered your questions thoroughly, providing excellent attention to your issues. We appreciate your positive feedback about our customer service!

Best,
Aishwarya

Rated 5 out of 5 stars

The customer service was very good

The customer service was very good! The Staff member that help me was very polite and did a great job at helping me resolve my issue.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Nathan,

We're so glad to hear that our customer service was very good and that our staff member was polite and did a great job helping you resolve your issue. We appreciate your positive feedback!

Best,
Aishwarya

Rated 5 out of 5 stars

Miguel knows his stuff

Miguel knows his stuff. Explains subject matter clearly and straight forward. He's very patient and listens to questions carefully. I'd work with him at any opportunity available.
Hiscox is a great company. I currently have Professional Insurance with you now and am looking forward to continuing our great relationship.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Jay,

We're happy to hear that our team member, Miguel, was able to explain the subject matter clearly. It's great to know that their patience and careful listening made a positive impact. We appreciate your positive feedback about our customer service and look forward to continuing our relationship.

Best,
Aishwarya

Rated 5 out of 5 stars

Just a generally nice encounter

Just a generally nice encounter. Ana made sure I had every thing I needed.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Karen,

We're so happy to hear that our team member Ana provided such a pleasant experience and ensured you had everything you needed. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

Marg was awesome.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Joshua,

Thank you for taking the time to write a positive review about our team member, Marg, and your LegalZoom experience!

Best,
Kranti

Rated 5 out of 5 stars

A Meaningful Call

great call, I needed to understand how you guys could help me - the call was so productive!!!

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Brent,

We are so glad the call with our customer service team was productive and helped you understand how we could assist you. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

RHIA MAE MINTALAR was thorough

RHIA MAE MINTALAR was thorough, patient, knowledgeable, and informative. She was also kind. It was great customer service.

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Cynthia,

We're so glad to hear that our team member Rhia was helpful. We appreciate you sharing your positive experience with our customer service!

Best,
Kranti

Rated 5 out of 5 stars

It's always a pleasure working with Legal Zoom

It's always a pleasure working with Legal Zoom. Everytime I speak to someone I feel as though I learn something new abkut the company. I tell everyone body my experience and new insights that I learn about the company. One of the BEST choices I've made in 2024. Thank You!!

7 August 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Daquwan,

We're so happy to hear that you always have a pleasant experience working with us and that you learn something new each time. We appreciate you sharing your positive insights!

Best,
Kranti

Rated 2 out of 5 stars

Someone called me from your agency…

Someone called me from your agency before I even finished all the questions trying to upsell me and couldn't even get my name correct. get it together

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Bradley,

We are so sorry you had this experience. I am sharing your feedback with the team so we can improve our products and services. We definitely want you to feel good about your purchase.

Regards,
Aishwarya

Rated 2 out of 5 stars

Too exspensive

Too exspensive. ChatGPT can give you advice costing nothing! Always confirm you receive!

3 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Robert,

We appreciate your feedback regarding our pricing and the comparison to free alternatives. We understand your perception of the value of our services. We always aim to provide unique insights and a personalized experience that goes beyond general advice. We are always working to ensure our services offer distinct benefits.

Best,
Aishwarya

Rated 5 out of 5 stars

Your customer service person was very…

Your customer service person was very kind. Professional and answered all my questions to my satisfaction.

3 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Peter,

We're so glad to hear our customer service person was kind, professional, and answered all your questions to your satisfaction. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

A stressless clear and concise…

A stressless clear and concise experience!!

7 August 2026
LegalZoom logo

Reply from LegalZoom

Hi Jo,

We're so happy to hear that you had such a clear, concise, and stress-free experience with us. Thank you for sharing your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

Everything was very easy to understand

Everything was very easy to understand, especially for someone like me who is doing this for the first time. I even got a courtesy call from one of the representatives when I had paused in my process to make sure I understood everything. Great service!

4 August 2026
LegalZoom logo

Reply from LegalZoom

Dr. Maurice,

We're delighted to hear that everything was easy to understand, especially for a first-time user. We appreciate you highlighting the courtesy call from our representatives to ensure you understood everything.

Best,
Shubhi

Rated 5 out of 5 stars

Quick service

Quick, prompt, and courteous service.

6 August 2026
LegalZoom logo

Reply from LegalZoom

GP,

We appreciate you sharing that our service was quick, prompt, and courteous. We are so glad we could provide a positive experience for you!

Best,
Shubhi

Rated 5 out of 5 stars

Trupti Chhadikar was extremely polite…

Trupti Chhadikar was extremely polite and helpful.

6 August 2026
LegalZoom logo

Reply from LegalZoom

Roy,

We appreciate you sharing that our team member was extremely polite and helpful. We are so glad we could provide a great experience for you!

Best,
Shubhi

Rated 5 out of 5 stars

My issue was taken and understood with…

My issue was taken and understood with results. The agent was pleasant and knowledgeable

6 August 2026
LegalZoom logo

Reply from LegalZoom

Ruby,

We're so glad to hear that our agent was pleasant and knowledgeable, and that we were able to achieve a positive outcome for you. We appreciate your feedback!

Best,
Shubhi

Rated 5 out of 5 stars

They made the process so seamless

They made the process so seamless. And spelled things out for me that needed spelling

3 August 2026
LegalZoom logo

Reply from LegalZoom

Andre,

We're so happy to hear that you found the process seamless and that we were able to provide clear explanations. Your positive feedback is truly appreciated!

Best,
Shubhi

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