My customer service agent named "Jay" did a fantastic job! More specifically, he spoke very clearly and confidently as he assisted me to tediously revise and update my POA, Last Will & Testament... See more
Company replied
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Review summary
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I absolutely love how simple and easy this filing process was! To add to that simplicity, I was offered a number of important and valuable tools I did not consider needing originally! Thank you legal... See more
Company replied
Filed an LLC many years ago and they hadn't brought it along to their new portal. But, I spoke with one of their representatives and they scanned/uploaded it immediately. Great customer service!
Consistently genuine service. I feel and think Legal Zoom knows what they are doing...and care about what they do. A rare and exceptional combination of compitence and caring.
Company replied
Company details
- Legal Services
- Business Administration Service
- Business to Business Service
- Estate Planning Attorney
- Intellectual Property Registry
About LegalZoom
Written by the company
About us
LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.
By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.
A few highlights:
- 25+ years leading the industry
- 9M+ legal solutions delivered
- #1 choice for small businesses
LegalZoom offers:
- Business formation services for LLCs, corporations, nonprofits, and DBAs
- Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
- Comprehensive estate plan services including wills and trusts
- Personalized legal support through attorneys and guided online tools
Written by the company
- Life is more legal than you think.
- We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.
LZ 100% Accurate Filing Guarantee
We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.
Contact info
954 Villa St, 94041, Mountain View, United States
- 3239628600
- customersupport@legalzoom.com,
- legalzoom.com
Your trusted partner for legal solutions
4.6
Excellent
32K reviews
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Just a generally nice encounter
Just a generally nice encounter. Ana made sure I had every thing I needed.
7 August 2026
Marg was awesome.
7 August 2026
A Meaningful Call
great call, I needed to understand how you guys could help me - the call was so productive!!!
7 August 2026
THE LEGAL ZOOM REPRESENTATIVE WAS…A JOY TO WORK WITH!
THE LEGAL ZOOM REPRESENTATIVE WAS GREAT! WONDERFUL PERSONALITY! A DEFINITE ASSET TO YOUR ORGANIZATION.
7 August 2026
RHIA MAE MINTALAR was thorough
RHIA MAE MINTALAR was thorough, patient, knowledgeable, and informative. She was also kind. It was great customer service.
7 August 2026
It's always a pleasure working with Legal Zoom
It's always a pleasure working with Legal Zoom. Everytime I speak to someone I feel as though I learn something new abkut the company. I tell everyone body my experience and new insights that I learn about the company. One of the BEST choices I've made in 2024. Thank You!!
7 August 2026
Unprompted review
Someone called me from your agency…
Someone called me from your agency before I even finished all the questions trying to upsell me and couldn't even get my name correct. get it together
7 August 2026
Too exspensive
Too exspensive. ChatGPT can give you advice costing nothing! Always confirm you receive!
3 August 2026
Your customer service person was very…
Your customer service person was very kind. Professional and answered all my questions to my satisfaction.
3 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Everything was very easy to understand
Everything was very easy to understand, especially for someone like me who is doing this for the first time. I even got a courtesy call from one of the representatives when I had paused in my process to make sure I understood everything. Great service!
4 August 2026
Reply from LegalZoom
Dr. Maurice,
We're delighted to hear that everything was easy to understand, especially for a first-time user. We appreciate you highlighting the courtesy call from our representatives to ensure you understood everything.
Best,
Shubhi
Always extremely helpful!
6 August 2026
Reply from LegalZoom
Juan,
We're so happy to hear that you had a great experience with our services. Appreciate your feedback.
Best,
Shubhi
Reply from LegalZoom
GP,
We appreciate you sharing that our service was quick, prompt, and courteous. We are so glad we could provide a positive experience for you!
Best,
Shubhi
Trupti Chhadikar was extremely polite…
Trupti Chhadikar was extremely polite and helpful.
6 August 2026
Reply from LegalZoom
Roy,
We appreciate you sharing that our team member was extremely polite and helpful. We are so glad we could provide a great experience for you!
Best,
Shubhi
My issue was taken and understood with…
My issue was taken and understood with results. The agent was pleasant and knowledgeable
6 August 2026
Reply from LegalZoom
Ruby,
We're so glad to hear that our agent was pleasant and knowledgeable, and that we were able to achieve a positive outcome for you. We appreciate your feedback!
Best,
Shubhi
They made the process so seamless
They made the process so seamless. And spelled things out for me that needed spelling
3 August 2026
Reply from LegalZoom
Andre,
We're so happy to hear that you found the process seamless and that we were able to provide clear explanations. Your positive feedback is truly appreciated!
Best,
Shubhi
Reply from LegalZoom
Catalina,
We're so happy to hear that our team member made you feel informed about your decisions. Thank you for your positive feedback!
Best,
Shubhi
I thought the amount I paid first…
I thought the amount I paid first covered everything but paid twice
3 August 2026
Reply from LegalZoom
Allan,
We are so happy to hear that we were able to promptly assist you with your refund. We appreciate you taking the time to leave us this positive feedback!
Best,
Shubhi
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