Initial set up of pension through employer was easy follow. Updates and communication throughout life of policy was easy to follow. Only thing I'd like to have seen was ability to still be able to vie... See more
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Review summary
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Reviews shaping this summary
My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more
Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more
Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I was treated with respect and concern…
I was treated with respect and concern for my wellbeing. My problem was resolved which was a relief to me
5 August 2026
Simple transfer
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from L&G
Good morning,
We are truly sorry to hear about the lack of response.
If you have any questions or concerns about your workplace pension, please email our team at digitalresponseteam@landg.com - We are here to help and will gladly look into this for you.
Thank you
Scott
Legal and general helped me understand…
Legal and general helped me understand more about my choices that I could make
31 July 2026
Fab Customer Advisers
Very good customer advisers when you could eventually get through to them.
30 July 2026
Solid company but old and clunky…
Solid company but old and clunky systems, no automation, difficult to navigate funds.
10 August 2026
Reply from L&G
Good morning,
We appreciate your candid feedback regarding our systems and the navigation of funds. We are actively working on modernizing our platforms to enhance user experience and introduce more automation.
Thank you
Scott
Reply from L&G
Good morning Mr Clarkin,
We appreciate your feedback regarding the process. We are actively reviewing the steps to streamline them and remove any unnecessary complexities.
Thank you
Scott
Very slow
Still waiting on 10th August for an illustration first requested on 28th May and chased up twice since then.
Re the reply from L&G below - I would be interested to know why the Drawdown Team has only received my form on 3rd August when it was sent to you at the beginning of June and I received a response on 5th June to say the illustration would be generated and sent to me one month before my birthday on 27th August. Clearly there has been a huge administrative delay of some sort . I have little confidence in the timeframes I have been cited for the remainder of the process .
10 August 2026
Reply from L&G
Good morning Fiona,
Thank you for your feedback.
I can confirm that our Drawdown Team received your options request form on 3rd August. Your quote is currently being processed for your chosen option. Our standard turnaround time for generating these quotes is 9 working days. Everything is in hand, and we will email your quotation to you as soon as it is ready.
Thank you
Scott
Great experience with L&G as I…
Great experience with L&G as I transferred a tiny pension (less than £80) to another provider to consolidate the pot. Quick and efficient.
7 August 2026
Excellent Service From Start To Finish…
Excellent Service From Start To Finish , Many Many Thanks
10 August 2026
Easy to deal with the Customer Service…
Easy to deal with the Customer Service Agents, understood my query, gave me a timeline on when they would verify internally and stuck to it.
7 August 2026
Excellent customer experience
Excellent customer service experience. The agent was patient and attentive, staying on the call to fully understand my requirements before directing me to the right person to help. Really appreciated the effort taken to listen and get it right.
10 August 2026
Didn't listen to anything
Didn't listen to anything.
No email/contact to say documents received
No email to say processed
1 July 2026
Reply from L&G
Good morning Mrs Gibbs,
Thank you for your feedback and I am sorry for the experience you've had.
I have reviewed your account and can confirm that your payment was authorised on 31st July. Please allow 10 to 15 working days from that date for the funds to arrive in your account. Thank you for your patience while this clears.
Thank you
Scott
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