L&G Reviews 

There seemed an excessive delay in getting my annuity set up, and there is a distinct lack of communication in relation to an aspect on my account, so over 2 months later, and 2 phone calls my issue still hasn't been resolved - quite disappointing really!

Pension Services: The service provided in relation to my pension has not been to an acceptable standard and has been affected by a number of issues.

Life Insurance Services: Updating and amending information relating to my life insurance has also been unnecessarily difficult and complicated.

I’m really pleased with how L&G dealt with my critical illness claim . The speed of approving it was impressive but more than that was the empathy and compassion I was shown throughout the process

The lady I spoke to was very kind and helpful. My problem was sorted out quickly and I was put at ease after experience with a Recent call which I found out to be a scam

Very good service

This is proving to be a very annoying and frustrating experience. I only signed up a couple of weeks ago, so decided to take another policy out, havent a clue whats gone on here but now i cant access the rewards page its just a symbol with a present crossed out and now this morning i received an invite for the e-card for the second one and i cant even access it whats that all about ??!! of course theres no email to contact anyone and the website itself is terribly designed and awkward and you just get a bot that sends you round in circles constantly - yes theres a number but i work early every day and i dont have the time to ring up - i have a stocks and shares isa with l and g and its been plain sailing but this is a total shambles I deal with people not virtual assistants - I will find life insurance with a site that is contactable- Cancelling.

Excellant customer service & time taken to explain everything

Very efficient service explained everything throughly

Excellent customer adviser given all the relevant information and it was quick and easy to go through the whole process

Friendly and efficient, without hard sell to retain when ringing to cancel a policy.

Very quickly answered. Very easy to understand and clarification given if needed. No rushing and answered all the questions I had and send me all the necessary docs by post and on mail.

I was very happy with the service & the lady who helped me with my inquiry thank you

They would have had 5 stars, as once I actually got to talk to someone, the service was excellant, clear, easy to understand and very helpful. The 1 star deduction was for the initial wait time-it felt very long.

Very helpful and good customer service

Could not fault how L and G dealt with me.

Simple to use app and requests processed quickly and efficiently. Transfer from another provider was straight forward and quickly actioned.

Such a refreshing change to be able to speak with a knowledgeable, helpful human being who actually cared about my queries and took the time to investigate and respond with the required information. Many thanks.