L&G Reviews 

33,300
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 8,672 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and knowledgeable, ensuring every interaction remains pleasant and easy to understand. Consumers consistently find the overall process remarkably smooth and transparent, noting that financial services and general fund management are handled efficiently from start to finish. Some reviewers were not happy with ongoing communication issues and long delays experienced when trying to reach customer support for timely assistance. Many people also mentioned that certain important requests were left completely unresolved, requiring constant follow-ups and enormous patience to finally get clear answers.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing team members as helpful, professional, and... See more

Customer service

Consumers find customer service to be positive, highlighting helpful and polite representatives who explain... See more

Service

People report positive experiences with service, noting that processes are efficient, speedy, and completed... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as effortless, efficient, and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many consumers report fast turnarounds,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Initial set up of pension through employer was easy follow. Updates and communication throughout life of policy was easy to follow. Only thing I'd like to have seen was ability to still be able to vie... See more

Rated 4 out of 5 stars

My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I wa... See more

Rated 4 out of 5 stars

Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more

Rated 5 out of 5 stars

Staff were professional and knowledgeable. Talked me through the process over the phone, which was a big help given my recent bereavement being the reason for the claim. Staff explained everything cle... See more


Company details

  1. Term Life Insurance Provider Company
  2. Asset Manager Service
  3. Income Protection Insurance Company
  4. Investment Service
  5. Pension Fund
  6. Retirement Scheme Provider

About L&G

Written by the company

Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities. We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society. We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions. We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members. We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance. Life Insurance quotes from £5 Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months. Over 50 Life Insurance Quote With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time. Pension Annuity Quote A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine. What is Equity Release?

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.3

All reviews

(33,300)

8,459 reviews in the last 12 months

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Rated 3 out of 5 stars

Company is doing a good job of looking after mh pension, but.....…

Company is doing a good job of looking after my company pension. However their website is difficult to negotiate, and they don't check understanding before finalising payment.

10 August 2026
L&G logo

Reply from L&G

Good morning Mr Pillinger,

We appreciate your feedback regarding our pension management and acknowledge your concerns about our website's navigation and payment finalization process. We are actively working to improve our online experience for all users. Your comments will help us enhance these areas.

Thank you
Scott

Rated 1 out of 5 stars

Complete waste of time

Complete waste of time

10 August 2026
L&G logo

Reply from L&G

Good morning Mr Kirby,

Thank you for sharing your feedback.

I have reviewed your account and can see that you contacted us at the end of July to begin the claims process. At that time, we issued your retirement options pack and provided guidance on the next steps. We are sorry to hear that you still feel let down. Please email our team directly at digitalresponseteam@landg.com so we can look into your specific concern.

Have a wonderful day.

Thank you,
Scott

Rated 1 out of 5 stars

Nonsense

Nonsense email

10 August 2026
L&G logo

Reply from L&G

Good morning Mr French,

Thank you for your feedback.

If you have any questions or concerns about your workplace pension, please email our team at digitalresponseteam@landg.com - We are here to help and will gladly look into this for you.

Thank you,
Scott

Rated 4 out of 5 stars

A bit of a misunderstanding with 2…

A bit of a misunderstanding with 2 unknown transactions on my account. A misunderstanding in a letter that my GP allegedly said, I emailed the GP and showed the letter, they denied ever being contacted, or saying anything. But great customer service.

6 August 2026

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