Leather Company Reviews 

242
TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

SCAM COMPANY This is NOT a Canadian Company. They are from Pakistan. My package came from Pakistan, from someone named Muhammad. The leather jacket itself STINKS so bad I can't wear it. It makes... See more

Rated 5 out of 5 stars

I bought a leather waistcoat around 6 months ago from Solihull shop I live near leics somehow it got little split on the collar so I drove over and showed them left it there to get stitch repair ! 4/... See more

Rated 5 out of 5 stars

Have sent for 2 leather weekend bags from other companies. Both sent back the next day (really aweful quality). Just received the extra large weekend back from Leather Company.... absolutely fantastic... See more

Rated 1 out of 5 stars

Buyer beware! The after sales service from this company is appalling. Within months of buying a leather backpack for £709, the primary buckle broke rendering the bag useless. The so-called customer se... See more

Company details

  1. Leather Goods Supplier

Written by the company

The Leather Company are the UK's best and premium suppliers of leather and sheepskin jackets, coats and bags for men and women. View our range. Also a large selection of luggage


Contact info

3.1

Average

TrustScore 3 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(242)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

if I could i would give 6⭐️ I have…

if I could i would give 6⭐️ I have bought four jackets from Leather company the past few years and they have all be gorgeous, this last one was out of stock so they rang to say could they replace the item with similar, they did and it’s beautiful! very soft leather and excellent quality, it was a bit more expensive but they gave it for the same price too! I have found Leafher company to have very competitive pricing and wouldn’t buy anywhere else as delivery is very quick too!

11 October 2023
Unprompted review
Rated 5 out of 5 stars

An amazing Company to deal with

This is an absolutely fantastic Company. Unfortunately the incorrect item was sent out to me by mistake. However I got on to the Customer Services and spoke with a Mr Shy who sorted out the problem in a matter of minutes and when I had spoken to him as soon as he
had put the phone down had already sent out the correct item and it arrived this morning. What a fantastic Customer Services is that?? Other Company’s could
definitely learn a thing or two from Mr. Shy and The Leather Company. I will definitely be going back to them when I need a new bag, purse etc.
I would highly recommend this Company.
Kindest regards
Yvonne Curtis.

10 October 2023
Unprompted review
Rated 4 out of 5 stars

I suppose you get what you pay for

I suppose you get what you pay for. The delivery was disappointing but that was the fault of UPS who seemed confused by the delivery address (a town centre office building) when i contacted the Leather Company customer services they dealt with it immediately and the delivery arrived two days later.
The Ashwood bag is nice - a good size & design - borrowed heavily from Mulberry - but I am not too impressed with the quality of the leather or the metal fastener which is already scratched after half a dozen uses. I will see how it ages! I suppose not bad for the price - £55 but I do wonder if I could have got better elsewhere for the same money. I don't think I will be in a hurry to buy anything else from the Leather Company.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Unbelievable! Was not expecting much for £109 but decided to try it out before investing in something more expensive as I have never worn a leather jacket and wasn’t sure about style and fit. I’m amazed at the quality of what I received, it looks fantastic and I can’t believe I have not come across this company before. I will definitely be making future purchases. Excellent service.

28 August 2023
Unprompted review
Rated 5 out of 5 stars

Speed and efficiency

I found a leather jacket that I liked.I sent off my order and in less than 24 hours it was already out for delivery. Unfortunately the size was too small so I had to return it. I asked for a larger size and thought that it would take about 2 weeks to process. I paid for express return to speed things up and was delighted that once again an exchange was sent out within 24 hours of receipt. This company has a really fast turnaround and I can highly recommend them. The jacket is beautifully made and good quality.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

I was looking for a leather waist coat…

I was looking for a leather waist coat ,looked at several websites.
Came back to this website.
I was unsure of the size required as manufacturers sizes can be different .
I have never owned a waist coat so this was a first for me.
I emailed the company for advise, they came back advising a phone call to them.
I got very helpful advise regarding measurements.
Through the conversation i was advised on the size best for me.
I promptly ordered the waist coat with a spray to look after the leather.
i ordered it on 11thJuly arrived 13th July Thursday.
I am absolutely delighted with my purchase.
I highly recommend this company as i received excellent service by email and phone.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

I bought my wife a leather jacket…

I bought my wife a leather jacket online it arrived promptly on the day leather company stated my wife was over the moon with the style the colour the quality and the fit it is the 8 th jacket i have purchased from the company in 9 years 5 ladies 3 gents and every one has been fantastic i cant thank this company or praise them enough for what they do may be the best company i have ever dealt with once again thank you

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Rubbish aftersales don't use them

Rubbish aftersales don't use them. We've had problems with the zip on a bag and they replaced the first fault but now it's gone again they aren't interested. They don't even reply to my emails

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous Bag 😊

Ordered a New bag with some of my Birthday Monies. I am so happy with the bag, it is gorgeous. I ordered on Sunday, delivery was Free and it arrived on Tuesday. Very impressed with the packaging and how it was wrapped to protect it . Thank you to all at Leather Company and UPS the delivery company😊

20 June 2023
Unprompted review
Rated 1 out of 5 stars

Faulty Goods. No After Sales Service.

The bag ordered came with a tag on a zip missing making one of the main compartments unusable. When I contacted the company 6 months ago they said they couldn't provide a replacement tag as they just buy them in from abroad. They offered a small refund when I rang and was asked to email them. My plan was to take it to a tanner to see if I could get something made. After monthly requests they have just ignored me so I am left with bag that doesn't work properly.

11 June 2023
Rated 5 out of 5 stars

Brilliant

Brilliant. Lovely leather and great service. Definitely worth a return visit.

20 May 2023
Unprompted review
Rated 5 out of 5 stars

Lovely bag and great service

Lovely bag, colour, feel, design as I expected. Very helpful service with 2 small queries.
V prompt and smooth delivery.
Could not be happier.

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful jacket and helpful company

I ordered a beautiful leather jacket online. It arrived swiftly and I was so excited! It was beautiful quality but too fitted / small for me. I called customer services who was very helpful. Long story short, I combined a shopping trip to Birmingham with my daughter and exchanged it with ease. What a beautiful jacket from a very helpful company - thank you!

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding

I ordered two leather jackets, one for my wife and one for me. They arrived very quickly. Mine was good quality and fitted, my wife's good quality but too small. I phone and emailed and had a call back the next morning, options discussed. A day or two later , because we had to go to Coventry, decided to carry on to Solihull to the shop, to take the jacket back and get one that fitted. A very friendly helpful man served us the exchange was made, and we were so impressed we bought my wife another jacket

20 April 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look