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See what reviewers are saying

Rated 5 out of 5 stars

Love shopping here, the items are always unique and of excellent quality. Lazy Oaf have a wide range of sizes so a win for body positivity. Will always be my go to place for quirky, unusual clothing.... See more

Company replied

Rated 4 out of 5 stars

Fun interesting clothing - a word of advice - fits are all over the map. I ordered 3 xxxl sweater vests because I am 1m90 tall. 1 comes to my waist thr other two are essentially crop tops. Model image... See more

Company replied

Rated 1 out of 5 stars

Horrible customer support, and they actually trigger you on purpose if you are disabled. STAY AWAY. SCAMMED AFTER BEING A LOYAL CUSTOMER FOR 6 YEARS.

Company replied

Rated 5 out of 5 stars

Lazy Oaf is the best London based clothing brand! All their designs are unique and fun, and everything is super good quality and comfy. The only negative comment is that they're making me spend all... See more

Company details

  1. Clothing Store
  2. Fashion Accessories Store

About Lazy Oaf

Written by the company


About Us

Lazy Oaf is an independent, female-led and owned brand. Our garments are designed at our London studio a year ahead of launch, so that our team can take the time needed to develop each piece, ensuring the quality and fit are just right. We produce everything in limited quantities to reduce waste and ensure all our items are unique and special. Our products are designed to make you feel good and we’re constantly evolving our offering to best serve our community, with a focus on gender neutral styling and inclusive sizing. SHOP NOW Read Oafworld Contact Us FAQ's

Contact info

3.8

Great

TrustScore 4 out of 5

835 reviews

5-star
4-star
3-star
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1-star

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted

Delighted! At long last a cool festival hat which I can't lose to the wind or to carelessness!

25 March 2024
Lazy Oaf logo

Reply from Lazy Oaf

Thanks Annabella, have a great festival!

Rated 1 out of 5 stars

Return nightmare and Stinky Clothes

I am a long time fan of Lazy Oaf, but I have been so utterly disappointed with my recent order. I placed an order for a singular t-shirt after trying for days to catch it on a restock, but when it arrived it stunk! It seems to me that it had been previously worn and returned. Im not sure how this got past the returns team as I could smell it as soon as I opened the bag.

Its unhygienic and so I wanted to return it, I am normally happy to pay return costs if I have changed my mind about items, but I didnt feel like I should fit the bill for the cost as it was not my fault. However trying to get into contact with customer service to arrange this has been absolutely insane, if I am lucky enough to get a response, its clear that they have not read my query fully and I have been given a complete run around. This has completely tainted my view of Lazy Oaf, and I will definitely remember this experience if I ever think to purchase again.

After trying for a week, I finally gave up and tried to purchase the return label, but the returns portal is now down.

7 March 2024
Unprompted review
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Reply from Lazy Oaf

Hi Sarah, thanks so much for your feedback but so sorry to hear this. If an item is received not at all how you expect it then we sort this for you always!

I'm having trouble finding any contact from you - please could you email us at info@lazyoaf.com so we can help?

Thanks!

Lauren

Rated 1 out of 5 stars

Don’t waste your time or money

Idk who the f is doing the sizing at Lazy Oaf but it would appear they’re measuring in KM not inches. I had to order the same trousers three times. They’re all so laughably big that I could genuinely fit me and another person in them comfortably. And that’s in a pair that are supposedly two sizes smaller than I ordinarily wear.

I paid for next day delivery on a Saturday and my trousers arrived on the Tuesday. Told them about it, didn’t give a toss.

The trousers in question cost a fortune and are so thin I worry that a strong gust of wind might tear a hole in them.

All in all, an awful product. An awful service. From a once good company that appears to have gone backwards. I’d rather eat my money than spend it with them in future.

26 February 2024
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Reply from Lazy Oaf

Hi Billy, thanks for your review but so sorry to hear this. I'm having trouble locating your communication with us so please could you get in touch at info@lazyoaf.com FAO Lauren?

Thanks! We'll get this sorted for you 😊

Rated 5 out of 5 stars

Lazy by name but not by service!

I had a query regarding the delivery of my items which was resolved promptly using the chat line. My only critique would be that an email confirming despatch may be helpful but I am always so pleased with my purchases, (gifts for my daughter), that any criticism seems churlish.

28 February 2024
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Reply from Lazy Oaf

Hi Karen, thanks for your feedback! ❤ we always send a dispatch confirmation when your order has been sent out but unfortunately sometimes these do end up in spam.

Rated 4 out of 5 stars

Love the design and quality but the…

Love the design and quality but the shipping time was on the longer side, the packaging inside the mailler was damaged.

23 February 2024
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Reply from Lazy Oaf

Hi Katerina sorry to hear this! Shipping can take a bit longer sometimes from the UK to EU countries due to customs etc delaying things. Glad you loved your item!

Rated 5 out of 5 stars

Design is so SO GREAT

Design is so SO GREAT, can't find this sort of thing anywhere else.

27 February 2024
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Reply from Lazy Oaf

Aw thanks so much ❤

Rated 5 out of 5 stars

Quick and easy

Quick shipping and everything came packaged in one paper bag.

23 February 2024
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Reply from Lazy Oaf

Thanks Matthew 🥰

Rated 5 out of 5 stars

Literally my favorite brand ever

Literally my favorite brand ever. Customer support is timely and super helpful and my products always arrive safely and in perfect condition.

23 February 2024
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Reply from Lazy Oaf

Thanks Nina! ❤

Rated 3 out of 5 stars

Shopping from Ireland i had to pay €16…

Shopping from Ireland i had to pay €16 customs fee, which is bananas.

Unfortunately the product was too big and I had to return and pay €13 to return the item??

So that’s basically €29 and I don’t even have the product.

This is hugely disappointing and it has sadly put me off buying from lazy oaf again.

16 February 2024
Unprompted review
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Reply from Lazy Oaf

Hi, so sorry to hear this. Unfortunately customs do come with ordering from us from outside the UK 😔

I'm afraid our returns aren't free at the moment but we do hope to change this one day!

As you have returned this, you are due a refund of the customs charges paid. Please check with your local customs office on how to arrange this. ♥

Rated 5 out of 5 stars

So much fun to wear

After visiting the shop in September-great experience, I returned to the US and decided to place an online order. Very easy. The items arrived promptly and were even better than in he online pics. Great fabrics, workmanship and unique design. So much fun to wear. Love LO!

29 January 2024
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Reply from Lazy Oaf

Thanks Cheryl! 🥰

Rated 5 out of 5 stars

Love love love lazyoaf

Love love love lazyoaf! I cant stop buying! Great designs and bright colours quirky one offs and it feels like they were made just for me! ❤️

31 January 2024
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Reply from Lazy Oaf

Happy to hear it 😊

Rated 5 out of 5 stars

Quality pieces, solid service.

Quick shipping for coming from overseas (UK to US). Pieces are always solid quality, fun and creative. Clearer measurements for items would be useful, as sizing varies pretty wildly from one article to another. That said, reaching out with questions and completing returns has been easy.

30 January 2024
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Reply from Lazy Oaf

Thanks for your feedback, Matt! ❤

Rated 5 out of 5 stars

Great product

Great product , good customer service and quick delivery :)

26 January 2024
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Reply from Lazy Oaf

Thanks JoJo! 🥰

Rated 3 out of 5 stars

Dislike

I dislike the size guide and the numerous similar sizes which confuse the customer, especially if not anglophone. I appreciated the questions about the body, but I think it will be easier if you include a converter beyond the answers. I love your brand, but I had problems with the carriage of my orders and still no refund. I hope these things will change soon. Thank you for your work and sorry if I hurt your feelings.

29 January 2024
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Reply from Lazy Oaf

Thanks Carlotta, these are things we're working on to improve so hope we can give you a better understanding in future ❤

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