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See what reviewers are saying

Rated 5 out of 5 stars

Love shopping here, the items are always unique and of excellent quality. Lazy Oaf have a wide range of sizes so a win for body positivity. Will always be my go to place for quirky, unusual clothing.... See more

Company replied

Rated 4 out of 5 stars

Fun interesting clothing - a word of advice - fits are all over the map. I ordered 3 xxxl sweater vests because I am 1m90 tall. 1 comes to my waist thr other two are essentially crop tops. Model image... See more

Company replied

Rated 1 out of 5 stars

Horrible customer support, and they actually trigger you on purpose if you are disabled. STAY AWAY. SCAMMED AFTER BEING A LOYAL CUSTOMER FOR 6 YEARS.

Company replied

Rated 5 out of 5 stars

Lazy Oaf is the best London based clothing brand! All their designs are unique and fun, and everything is super good quality and comfy. The only negative comment is that they're making me spend all... See more

Company details

  1. Clothing Store
  2. Fashion Accessories Store

About Lazy Oaf

Written by the company


About Us

Lazy Oaf is an independent, female-led and owned brand. Our garments are designed at our London studio a year ahead of launch, so that our team can take the time needed to develop each piece, ensuring the quality and fit are just right. We produce everything in limited quantities to reduce waste and ensure all our items are unique and special. Our products are designed to make you feel good and we’re constantly evolving our offering to best serve our community, with a focus on gender neutral styling and inclusive sizing. SHOP NOW Read Oafworld Contact Us FAQ's

Contact info

3.8

Great

TrustScore 4 out of 5

835 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic brand

Fantastic brand, good experience both online and in store. Good quality items and ethos, will always be a customer!

25 January 2024
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Reply from Lazy Oaf

Aw thanks Millie, we super appreciate you!

Rated 5 out of 5 stars

love it!

Really great quality! looove it! size also fits perfectly.
Also i have a small issue for delivery - didnt get an note from local post, and Lazyoaf support help me super super quickly!

27 December 2023
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Reply from Lazy Oaf

Thanks Olya! ❤

Rated 1 out of 5 stars

Item looks nothing like advertised

I ordered the Esther Bunny Football Scarf after waiting for weeks for it to restock, and much to my disappointment it looks nothing like advertised. On the website, it looks to be beautiful pastel pink & baby blue. In real life, it's kind of a dark purple and darker blue, which is very disappointing and I honestly feel a bit deceived :( I have reached out to Lazy Oaf via contact options so I am waiting to hear back from them - I'm not sure if this recent restock was manufactured differently or something, or I got a dud one, or what.

Like I understand that items will look different to the website but this is a drastic difference. It's completely different colours to what is advertised. I wish companies would have consistency with what the item looks like advertised and what you actually get, because this certainly isn't right :(

Edit - Lazy Oaf got back to me and basically nothing came of it. They told me I could return it (they do not offer free returns, so I'd be out of pocket for an item that through no fault of my own isn't what I thought I was getting) or get a 10% discount (which would be a whole £3.50...) - fair enough, I guess, but I really don't think brands should be able to get away with such misleading marketing images! Please have at least one picture that shows the item with no filters / colour correction etc otherwise it's false advertising.

19 January 2024
Unprompted review
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Reply from Lazy Oaf

Hi Beth, so sorry to hear this! Can you please shoot us an email at info@lazyoaf.com so we can investigate - your review doesn't have your order number or anything so we can't follow up. Thanks! Very rarely a sample can slip through the net and get out to a customer so sounds like this could have happened but don't worry, we'll get this sorted for you! 🤞

Rated 1 out of 5 stars

Irresponsible international shipping

I have loved buying from this brand when I was in the UK but now that I moved to Italy I bought an item and it got stuck in customs. I have bought from other brands and in those cases the shipping company always sent me an email or gave me a phone call allowing me to pay online for shipping. This company has sent me nothing, I have shipped the order to work given that I work from the office every day and the receptionist called me asking me to come down, this guy with no official documentation asked me for 21 euros cash and of course I didn't have it given that I was given no warning. I have contacted Lazy Oaf about this and all they could do was sending me a link to the Italian customs official site which of course provides no help.

15 January 2024
Unprompted review
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Reply from Lazy Oaf

Sorry to hear this Cristiana, shipping overseas can sometimes be temperamental due to customs delays etc so it looks like you might have been hit with this. As soon as we've dispatched an order it's hard to know what issues local couriers may face when delivering your order, so sorry to hear you had to pay to retrieve your order. Also due to customs rules being different in every country it's always best to get in touch with your local customs office for more clarity ❤

Rated 4 out of 5 stars

Good product, okay shipping

I really like the product but the shipping was a bit long, almost one month. It didn’t arrive in my mailbox I had to go pick it up.

27 December 2023
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Reply from Lazy Oaf

Sorry to hear this Evelyne! Shipping overseas can sometimes be temperamental due to customs delays etc so it looks like you might have been hit with this. As soon as we've dispatched an order it's hard to know what issues local couriers may face when delivering your order, so sorry to hear you had to pick your package up. Glad you liked your items ❤

Rated 4 out of 5 stars

I love the items

I love the items, but I do not love the 30€ extra I had to pay for tax duty. I leave in Ireland, lazyoaf is based in uk. I can fly there for 30 quid. I will not purchase anything from UK again. Tax are excessive.

27 December 2023
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Reply from Lazy Oaf

Hi, thanks for your review but sorry to hear this. Unfortunately due to Brexit shipping outside of the UK can now come with additional customs charges, as mentioned here https://help.lazyoaf.com/en-US/europe-65293
So sorry about this, if we could help we would 😔

Rated 1 out of 5 stars

I have not received the item and have…

I have not received the item and have been sent two emails to review it already.

7 January 2024
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Reply from Lazy Oaf

Hi Harriet, sorry to hear this! I can't see any emails from you, have you been contacting us at info@lazyoaf.com? Please could you get in touch with details of your order so we can help you, thanks 😊

Rated 5 out of 5 stars

Great brand

Great customer service, amazing clothes!

28 December 2023
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Reply from Lazy Oaf

Thanks Tatsiana! ♥

Rated 5 out of 5 stars

Satisfied with my purchase

Very helpful email service of where the parcel was as an international order, and the packing was neat too.

4 January 2024
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Reply from Lazy Oaf

Thanks so much 🥰

Rated 5 out of 5 stars

Love them!

I have ordered from Lazy Oaf quite a few times, and they never cease to amaze me in their quality.

27 December 2023
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Reply from Lazy Oaf

Thanks Hannah, so happy you love your stuff!

Rated 5 out of 5 stars

Great clothes

Great clothes, the kids and I all like to wear them. Such a shame I have to pay import tax here in Ireland, but it’s worth it.

27 December 2023
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Reply from Lazy Oaf

Thanks Anita! 🥰 sorry about the customs charges, if we could help we would!

Rated 3 out of 5 stars

I love this brand but I'm really put…

I love this brand but I'm really put off buying anything because of your returns policy.
The form isn't great and doesn't always I've had to use chat and email today to arrange returns. Also, the cost of your returns is very high, especially when you consider the amount of money you pay for each garment and when you've paid £4.99 for delivery in the first place.

27 December 2023
Lazy Oaf logo

Reply from Lazy Oaf

Hi Hannah, thanks for your feedback, we've passed this on to our returns team. We'd love to be able to offer free returns but I'm afraid we can't do that atm - though we do hope to introduce something new soon. ♥

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