You guys were quick to react when needed additional cleaning and were clear abt the cleaning fee and honesty. But for the amount paid I wish the stains could be totally removed.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cleaning is great but they get crumpled in transit. Still a good service and I will feedback this so a solution can be found. Very convenient for dry cleaning
Company replied
It is good that laundry bags are provided. However, if a customer leaves a duvet in a bulky item bag, the duvet should be returned in a bulky item bag. Mine was returned in a small laundry bag. I will... See more
Company replied
Everything was good except you took my laundry bag. I always reviewed and wrote to you about this weeks ago. I needed that bag for travelling. I would like to have my bag back please. I know it is too... See more
Company replied
Company details
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Laundryheap
Hi Paula,
Thank you for the outstanding 5-star review! We’re delighted to hear you found our service professional and up to the standard you expect.
We look forward to keeping your laundry experience seamless and effortless.
Team Laundryheap!
Reply from Laundryheap
Hi Kathleen,
Thank you for the fantastic 5-star review! We’re delighted to hear you found the experience smooth and hassle-free.
We look forward to delivering more effortless laundry experiences your way.
Team Laundryheap!
Clothes are washed and tried great but…
Clothes are washed and tried great but drivers keep arriving at the wrong pick for pick up and drop off. Sometimes over an hour off. Which means my clothes have been left outside for over an hour until I get home
30 April 2026
Reply from Laundryheap
Hi Sonya,
Thank you for sharing your feedback. We’re glad to hear you’re happy with the quality of the cleaning, but we sincerely regret the inconvenience caused by the early arrivals and the impact this had on your experience.
Our team is reviewing this thoroughly and will implement corrective measures to ensure strict adherence to selected time slots and reduce any scheduling discrepancies.
We truly value your trust and look forward to delivering a consistent and reliable experience going forward.
Team Laundryheap!
Really great service
Really great service. Everything was delivered on time and nothing was missing.
8 May 2026
Unprompted review
Reply from Laundryheap
Hi La,
Thank you for the amazing 5-star review! We’re excited to hear you had a great experience with our service and appreciated the punctual delivery.
We look forward to being your go-to laundry partner whenever you need us.
Team Laundryheap!
Reply from Laundryheap
Hi Julie,
Thank you for the wonderful 5-star review! We’re delighted to hear you were happy with the quick turnaround and the quality of your freshly cleaned items.
We’ll continue delivering the convenience you can rely on, right to your doorstep.
Team Laundryheap!
My pick up and delivery of my dress was…
My pick up and delivery of my dress was on time. Beautifully ironed. Plus I got a free laundry bag! Drivers were very helpful
13 May 2026
Reply from Laundryheap
Hi Hannah,
Thank you for the fantastic 5-star review! We’re delighted to hear your collection and delivery were within the selected slots and that you were satisfied with the results.
We look forward to keeping your laundry experience seamless and effortless.
Team Laundryheap!
Quick reliable It's a great service for…
Quick reliable It's a great service for me as I have problems with my arms so having the bed sheets done is a weight of my mind
28 April 2026
Reply from Laundryheap
Hi Kirsty,
Thank you for the incredible 5-star review! We’re delighted to hear our service provided convenience and efficiency with your bedding needs.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Reply from Laundryheap
Hi Natascha,
Thank you for the fantastic 5-star review! We’re excited to hear you found the service seamless to use and appreciated the flexibility and transparent communication throughout your experience.
We look forward to supporting your future laundry plans with the same ease and efficiency.
Team Laundryheap!
No 24h delivery - they can’t deliver
They advertise 24h delivery but they actually can’t keep to that. I lost $1000’s of my clothes because I was visiting the US and they didn‘t deliver my items as promised before my flight left in the morning - don’t take the risk.
14 May 2026
Unprompted review
Reply from Laundryheap
Hi Elizabeth,
Thank you for bringing this to our attention. We’re truly sorry to hear about the delay with your order, particularly given the impact it had on your travel plans.
Our concerned team is currently reviewing the situation and prioritising your order for delivery. Your feedback has been shared with our relevant teams as we continue strengthening monitoring and reinforcing stricter adherence to selected delivery timeframes.
We truly value you as our customer and sincerely regret the impact this experience has had on your confidence in our service. We remain committed to making this right and restoring your trust in us.
Team Laundryheap!
Ruined all of my very expensive…
Ruined all of my very expensive underwear and arrived late. Unreliable and poor quality. My abayas smelt
28 April 2026
Reply from Laundryheap
Hi Chloe,
Thank you for bringing this to our attention. We’re truly sorry to hear about the condition of your garments and the delay in delivery. This is certainly not the experience we aim to provide.
Our team is currently reviewing the matter with utmost priority and is committed to supporting you throughout the investigation process while working towards an effective resolution.
We sincerely regret the impact this experience has had on your confidence in our service and remain committed to restoring your trust in us.
Team Laundryheap!
Very expensive,the amount mentioned on…
Very expensive,the amount mentioned on the website and what i go charged is different!I got charged from my card even when there was no collection.
12 May 2026
Reply from Laundryheap
Hi Gathoni,
Thank you for sharing your feedback. We’re truly sorry for the confusion regarding the pricing and the charges applied to your cancelled order.
Our team has conducted a detailed review of the matter and shared further details via email. We kindly encourage you to review it at your earliest convenience. We are committed to improving pricing transparency, strengthening communication, and ensuring a seamless experience so our customers feel informed and supported every step of the way.
We truly value you as our customer and appreciate the opportunity to work towards restoring your confidence in our service.
Team Laundryheap!
Reply from Laundryheap
Hi Vinesh,
Thank you for the incredible 5-star review! We’re delighted to hear you had a great experience and truly appreciate your recommendation.
We look forward to making your laundry experience even more seamless going forward.
Team Laundryheap!
Turned it around
Update at the end.
First time using the service and left clear instructions regarding delivery. Ignored and the laundry was left at a location that I do not recognise, but it certainly was not mine. I flagged this and was told that they would sort it out and get the driver to recollect it from wherever he had left it and deliver per the instructions. Except the next email contradicted the agent and informed me that they "couldn't reach" me and that they'd try again tomorrow. The instructions given were to allow for the fact that I would not be there. They were simple. No other company has had an issue with these instructions. But Laundryheap does not appear to have a clue, with the the emails contradicting the online agents.
UPDATE
They did recover the delivery and dropped it to the correct address quickly enough. I have to give them credit for that. Used the incentive of a discount to try them a second time and that experience was hassle free. So, credit where it is due.
14 May 2026
Unprompted review
Reply from Laundryheap
Hi Killian,
Thank you for sharing your feedback. We’re truly sorry to hear about the frustration and inconvenience caused by the delivery of your order, especially after clear instructions were provided.
Our team carried out a detailed review and prioritised the retrieval and redelivery of your order. We’ve shared further information with you via email and would encourage you to review it at your earliest convenience.
We remain committed to ensuring future deliveries are handled with greater accuracy, consistency, and adherence to customer instructions.
Team Laundryheap!
Efficient good service
28 April 2026
Reply from Laundryheap
Hi Ralph,
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with the efficiency and service provided.
We’ll keep delivering the convenience you count on, right to your doorstep!
Team Laundryheap!
Terrible customer service
Terrible customer service, I keep experiencing payment issues and issues from Laundry heap side they make things very difficult and they don’t have a proper solution for solving the issue and it’s really stressful on the customer. Their customer service representative reply back as automated box or maybe they are using AI to reply to their customers, I’m not sure but it’s a terrible.
24 April 2026
Reply from Laundryheap
Hi Hassan,
Thank you for sharing your feedback. We’re truly sorry to hear about the payment issues you’ve experienced and the frustration this has caused you.
Our team is currently reviewing your case as a priority and will ensure you are informed every step of the way. Your feedback has been shared with our relevant teams to ensure seamless and transparent communication throughout the process so our customers feel supported.
We remain committed to resolving this matter and restoring your confidence in our service.
Team Laundryheap!
Good service
Great service, good timekeeping, driver polite, coat cleaned beautifully. Thank you.
28 April 2026
Reply from Laundryheap
Hi Ann,
Thank you for the remarkable 5-star review! We’re delighted to hear you were happy with our punctual service, professional driver, and the quality of the cleaning.
We look forward to being your go-to laundry partner every time you need us.
Team Laundryheap!
The service was quick and efficient…
The service was quick and efficient with delivery and drop off times as promised. The iron was done as promised too.
27 April 2026
Reply from Laundryheap
Hi Kathryn,
Thank you for the incredible 5-star review! We're delighted to hear you enjoyed our efficient service, and that the ironing quality met your expectations.
We’ll keep delivering the convenience you count on right to your doorstep!
Team Laundryheap!
Loved this service
Loved this service! Enjoyed our holiday and didn’t have to worry about a thing. We were able to go out for the day and have the hotel and this service handle the rest. Highly recommend and friendly staff!
10 May 2026
Reply from Laundryheap
Hi Tracy,
Thank you for the fantastic 5-star review! We’re delighted to hear you had a hassle-free experience and that our service met your expectations.
We truly appreciate your recommendation and look forward to keeping your laundry days effortless.
Team Laundryheap!
Used them twice for dry cleaning
Used them twice for dry cleaning. First time coat came back with exact same Marks. Second time I sent a suit and got an email saying “heavily stained and will try remove” suit came out with same mark which I simply wiped off with a damp cloth so basically they did nothing to the suit. Additionally my pocket square was taken. So yeah that’s 2 for 2. Will not use again
26 April 2026
Reply from Laundryheap
Hi Avalon,
Thank you for sharing your feedback. We’re truly sorry to hear that the cleaning results from your recent orders did not meet expectations, and for the concern regarding your pocket square.
Our team is currently conducting a detailed investigation to locate the missing item and will keep you updated as we progress. We are reviewing this closely and strengthening our quality checks to ensure greater consistency and care across all orders going forward.
We sincerely regret the impact this has had on your experience and appreciate you bringing it to our attention.
Team Laundryheap!
It was good
It was good, asking for press was something I didn’t want to ask for but wasn’t happy with wrinkles from wash and fold
26 April 2026
Reply from Laundryheap
Hi Edward,
Thank you for sharing your feedback. We’re glad to hear you were overall satisfied with the service, and we truly regret to hear about the creases on your items.
Your feedback has been shared with our team as we continue working to ensure your clothes are delivered in pristine condition moving forward. We look forward to keeping your laundry days smooth and effortless.
Team Laundryheap!
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