You guys were quick to react when needed additional cleaning and were clear abt the cleaning fee and honesty. But for the amount paid I wish the stains could be totally removed.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cleaning is great but they get crumpled in transit. Still a good service and I will feedback this so a solution can be found. Very convenient for dry cleaning
Company replied
It is good that laundry bags are provided. However, if a customer leaves a duvet in a bulky item bag, the duvet should be returned in a bulky item bag. Mine was returned in a small laundry bag. I will... See more
Company replied
Everything was good except you took my laundry bag. I always reviewed and wrote to you about this weeks ago. I needed that bag for travelling. I would like to have my bag back please. I know it is too... See more
Company replied
Company details
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Laundryheap
Hi Bharat,
Thank you for sharing your feedback. We’re truly sorry to hear that your recent experience did not meet your expectations.
Our team is conducting a detailed investigation into the matter and is committed to ensuring your concerns are fully addressed. We will keep you informed throughout the process and ensure you feel supported at every step.
We are committed to rebuilding your confidence in our service and delivering greater consistency moving forward.
Team Laundryheap!
Regular customer, not any more
Regular customer. Consistently a good service; until it wasn't - a driver turned up almost half an hour before the scheduled window, then left before it was due. Argued and refused to come back. Got charged a "cancellation fee". Customer service said the driver was "slightly early" and did "call" (on Snapchat, which I don't use). Then gave a "store credit" like they were doing me a favour, then stopped replying in-app. To their credit they followed up by email, apologised and did a proper refund, but the initial experience was not just "a bad driver" but one of complacent arrogance and "we're right, customer is wrong". You can't rescue that. Support your local dry cleaners if you can instead.
22 May 2026
Unprompted review
Reply from Laundryheap
Hi Simon,
Thank you for sharing your feedback. We’re truly sorry to hear about the inconvenience caused by the early arrival and the communication challenges you experienced.
Our team is reviewing this case in detail and will be implementing corrective measures to ensure stricter adherence to selected time slots and more reliable communication moving forward. We remain committed to making things right and restoring your confidence in our service.
Team Laundryheap!
Reply from Laundryheap
Hi Andy,
Thank you for the fabulous 5-star review! We’re excited to hear you found our service efficient and seamless.
We look forward to supporting your future orders with the same ease and reliability.
Team Laundryheap!
Great experience
Great experience, pick up and drop off at my door so super convenient. Always really friendly staff.
5 May 2026
Reply from Laundryheap
Hi Roberta,
Thank you for the remarkable 5-star review! We’re delighted to hear you enjoyed the convenience of our doorstep service and the friendly support from our team.
We look forward to continuing to make your laundry experience effortless.
Team Laundryheap!
Everything was good except you took my…
Everything was good except you took my laundry bag. I always reviewed and wrote to you about this weeks ago. I needed that bag for travelling. I would like to have my bag back please. I know it is too late now, but I asked for it the day you returned my laundry without my bag.
5 May 2026
Reply from Laundryheap
Hi there,
Thank you for sharing your feedback. We’re glad to hear our service met your expectations. However, we sincerely regret the issue with your laundry bag and the inconvenience this has caused, especially as you needed it for travel.
Our team is reviewing the matter and will keep you updated throughout the process. We’re committed to making this right and will work towards an effective resolution.
Team Laundryheap!
Great communication and quick
Great communication and quick, efficient service with pick-up and drop-off.
20 May 2026
Unprompted review
Reply from Laundryheap
Hi Claire,
Thank you for the fantastic 5-star review! We’re delighted to hear you appreciated the communication and efficiency of our service.
We look forward to continuing to provide a seamless experience for you.
Team Laundryheap!
Fast response on a customer feedback
19 May 2026
Unprompted review
Reply from Laundryheap
Hi Syful,
Thank you for the brilliant 5-star review! We’re delighted to hear you appreciated the responsiveness and support provided throughout your experience.
We truly value your feedback and look forward to continuing to provide the reliable and convenient service you can count on.
Team Laundryheap!
Reply from Laundryheap
Hi Alya,
Thank you for sharing your valuable feedback! We’re delighted to hear you had an excellent experience with our service.
We appreciate your comments regarding the pricing, as they help us continue reviewing and delivering the best possible value.
We look forward to delivering more effortless laundry experiences your way.
Team Laundryheap!
They don’t wash the clothes properly
Extremely disappointed with this laundry service. Not only are they overpriced, but the quality of service is terrible. I sent in two shirts with very basic milk stains, and both came back with the stains still clearly visible — literally untouched. For the amount they charge, I expected at least clean clothes.
On top of that, their pricing is very unclear and feels intentionally misleading. You don’t get a proper estimate upfront, and the final bill ended up being much higher than expected. It honestly feels like they overcharge customers however they want.
Would definitely not recommend. Expensive, careless, and unprofessional.
13 May 2026
Unprompted review
Reply from Laundryheap
Hi Bahar,
Thank you for sharing your feedback. We’re truly sorry to hear about the visible stains on your shirts and the pricing concerns you experienced with your recent order.
Our team is conducting a thorough review of the matter and will continue to keep you updated throughout the process. We kindly encourage you to review our email at your earliest convenience so we can ensure all your concerns are fully addressed and work towards an effective resolution.
We regret that we fell short on this occasion and remain committed to restoring your confidence in our service.
Team Laundryheap!
Def recommend
The cleaning is great but they get crumpled in transit. Still a good service and I will feedback this so a solution can be found. Very convenient for dry cleaning
18 May 2026
Unprompted review
Reply from Laundryheap
Hi Julia,
Thank you for your wonderful feedback and recommendation! We’re delighted to hear you were happy with the cleaning quality and convenience of our service.
We value your feedback regarding the condition of the garments during transit. Your comments have been shared with our team as we continue exploring ways to improve our packaging and delivery processes to ensure items arrive in the best possible condition.
Team Laundryheap!
Prompt to collect & deliver
Prompt to collect & deliver
Distinct & practical Laundry bag
Properly laundered & nicely folded
Clothing & household items
19 May 2026
Unprompted review
Reply from Laundryheap
Hi Patricia,
Thank you for the incredible 5-star review! We’re delighted to hear you enjoyed the convenience of our service, from punctual collections to the delivery of your beautifully packed items.
We look forward to keeping your laundry days smooth and effortless.
Team Laundryheap!
Reply from Laundryheap
Hi Martin,
Thank you for the fantastic 5-star review! We’re delighted to hear you had a fast, efficient, and friendly experience with our service.
We look forward to continuing to make your laundry experience smooth, convenient, and effortless.
Team Laundryheap!
Top tier service!
Communication is ace! I was kept up to date with the work progress, and timekeeping was excellent!
As for the finished products?
Top tier!!
Thank you for great service!
19 May 2026
Unprompted review
Reply from Laundryheap
Hi Marie,
Thank you for the incredible 5-star review! We’re delighted to hear you enjoyed the communication, real-time updates, and overall experience with our service.
We look forward to continuing to provide the same top-tier experience for you.
Team Laundryheap!
Lost clothes, no compensation
They delivered me back a a blue bag containing less than half the clothes I'd delivered them. After days back and forth on support (takes ~24hr per reply) they said "we picked up one blue bag" (they didn't, it was a tote bag) and "we delivered one blue bag". Therefore, my missing clothes are somehow my fault - essentially, go jump.
Not even a partial refund offered. Avoid.
15 May 2026
Unprompted review
Reply from Laundryheap
Hi Nik,
Thank you for sharing your feedback. We’re truly sorry to hear about the missing items from your order and the frustration caused throughout the investigation process.
Our team is continuing to review this matter with the utmost priority and is making every effort to locate your missing items and work towards a resolution. We will continue to keep you updated throughout the process so you feel informed and supported every step of the way.
We sincerely regret the impact this has had on your confidence in our service and remain committed to restoring your trust in us.
Team Laundryheap!
Reply from Laundryheap
Hi Cynthia,
Thank you for the brilliant 5-star review! We’re delighted to hear you found the service smooth and convenient.
Your feedback means a lot, and we look forward to keeping your laundry experience effortless.
Team Laundryheap!
Reply from Laundryheap
Hi Linda,
Thank you for the fabulous 5-star review! We’re delighted to hear you found the booking process easy and had a great experience with our service.
We truly appreciate your kind words and look forward to continuing to make your laundry experience seamless.
Team Laundryheap!
Horrendous!!! Never again, DO NOT USE
Horrendous! Never use these cowboys!
I spent nearly £80 on my husband laundry and dry cleaning and what was returned were mangaled shirts with stains on them. After contacting Laundryheap the tried fobbing me off with less than £10, no offer to fix the issues or redo the laundry, nope just offered me less than the cost of takeaway, in credit might I add!
Just shocking, don't use these people, they'll ruin your clothes and take your money with a care in the world.
16 May 2026
Unprompted review
Reply from Laundryheap
Hi Linz,
Thank you for sharing your feedback. We’re truly sorry to hear that the condition of your garments and the resolution offered fell short of your expectations.
Our team is conducting a detailed review of the matter to ensure your concerns are fully assessed and an appropriate resolution is provided. We remain committed to strengthening our quality standards and working towards restoring your confidence in our service.
Team Laundryheap!
Reply from Laundryheap
Hi Bella,
Thank you for the brilliant 5-star review! We’re delighted to hear you appreciated the speed and reliability of our service.
We truly appreciate your recommendation and look forward to keeping your laundry experience seamless.
Team Laundryheap!
If I could give it zero I would
If I could give it zero I would. I’m currently being ignored by the support team and have been overcharged for multiple by £100. They are holding and refusing to deliver our items. Their support is appalling and I would not recommend, personally I won’t ever be using them again.
Just to add. We’ve now received items back with three damaged items (melted together or with veining) and seven missing items. Again customer service is incredibly slow and poor particularly given this is supposed to be a timely service.
16 May 2026
Unprompted review
Reply from Laundryheap
Hi Ameena,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience regarding the charges applied to your order and the communication you received.
Our team is conducting a detailed review of the matter to ensure your concerns are thoroughly addressed and an effective resolution is provided.
We understand the impact this situation has had and remain committed to resolving it while working to restore your confidence in our service.
Team Laundryheap!
Reply from Laundryheap
Hi Paula,
Thank you for the outstanding 5-star review! We’re delighted to hear you found our service professional and up to the standard you expect.
We look forward to keeping your laundry experience seamless and effortless.
Team Laundryheap!
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