Happy with the cleanliness and the repacking of my laundry. Perhaps a little more costly than anticipated, as there was a upcharge on my bag for apparent overweight from the anticipated 6 Kg. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They had initially some scheduling issues with the delivery hours (arriving earlier than the requested time slot), but they’re improving. The 1 day cleaning is a level up. Quality of the cleaning is i... See more
Company replied
Forgot to drop my suits for dry cleaning at my local cleaner on Saturday and was due to travel Monday. Found Laundryheap on search engine, they were incredibly efficient , collecting delivering on tim... See more
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First time using the service, I brought my clothes in the office, in central London, where I arranged a pickup for the afternoon, paid 20£ for 7 shirts washed and ironed brought to me the next day in... See more
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Company details
About Laundryheap
Written by the company
Laundryheap is the world's leading on-demand laundry and dry cleaning service.
We collect, clean, and deliver everything to you in 24 hours.
+ Instant collection
+ Free delivery in 24 hours
Laundryheap takes care of all your laundry & dry cleaning needs so you can save time for the things you love. It's simple, convenient & affordable.
Download our free app now and you’ll never have to do laundry again. Book today, wear tomorrow!
Do you have a burning question? We would love to hear from you. Try our help feature, available for you directly on our app.
Collection and Delivery within 24 hours
Free collection & next day delivery
Book an order today and enjoy clean clothes tomorrow.
Contact info
https://www.laundryheap.com, London, United Kingdom
- laundryheap.com
4.2
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Their customer service is horrible!
Their customer service is horrible!! They have lost my stuff on two separate occasions, and trying to get their customer service people to help you is like pulling teeth. They were so unhelpful and not very nice, and they lacked basic morals. I would recommend NEVER using this company.
29 September 2026
Unprompted review
Reply from Laundryheap
Hi Savannah,
Thank you for sharing your experience. We’re deeply sorry to hear about the missing pillowcase from your order and the difficulties you faced when seeking assistance.
Our team is reviewing the matter closely and is committed to supporting you throughout the process while working towards an effective resolution. Your feedback has been escalated internally to strengthen monitoring, implement additional checks to help prevent similar issues from recurring, and ensure seamless communication.
We genuinely value you as our customer and are committed to regaining your confidence in us.
Team Laundryheap!
good service
27 September 2026
Reply from Laundryheap
Hi John,
Thank you for the wonderful 5-star review! We’re thrilled to know you enjoyed our service.
We look forward to keeping your laundry days just as smooth and effortless.
Team Laundryheap!
Last time
Last time, order lost.
This time, suite came back with a transpiration smell.
27 September 2026
Reply from Laundryheap
Hi Yves,
Thank you for sharing your experience. We’re genuinely sorry to hear that your suit had an unpleasant perspiration smell. We understand how disappointing this must have been, especially after entrusting us with your garment.
Our team is investigating the matter as a priority and is committed to supporting you throughout the resolution process. Your feedback has been escalated internally to enhance quality checks, strengthen monitoring during processing, and reinforce consistent garment care.
We deeply regret the impact this has had and remain committed to working towards rebuilding your confidence in us.
Team Laundryheap!
Useful service
They had initially some scheduling issues with the delivery hours (arriving earlier than the requested time slot), but they’re improving. The 1 day cleaning is a level up. Quality of the cleaning is in the average. Cost same.
29 September 2026
Unprompted review
Reply from Laundryheap
Hi there,
Thank you for sharing your feedback! We’re glad to know you’ve found our service useful and appreciated the quick turnaround.
We’ll continue working to make your laundry experience even more reliable and consistent.
Team Laundryheap!
Reply from Laundryheap
Hi Dalal,
Thank you for the fantastic 5-star review! We’re delighted to know you found our service organised and professional.
Your kind words mean a lot to us, and we look forward to keeping your laundry experience seamless and effortless.
Team Laundryheap!
Fantastic!
Very easy service. No issues and everything was done efficiently and quick.
24 September 2026
Unprompted review
Reply from Laundryheap
Hi Barry,
Thank you for the fantastic 5-star review! We’re delighted to hear you found our service seamless and efficient, with a quick turnaround.
We look forward to continuing to deliver the same level of care and convenience.
Team Laundryheap!
Great service
Turned up on time. Really helpful for an elderly client. Delivered back by the same lovely guy.
25 September 2026
Unprompted review
Reply from Laundryheap
Hi Nina,
Thank you for the wonderful 5-star review! We’re delighted to know you appreciated the punctual service and friendly support from our driver.
We look forward to continuing to keep your laundry days smooth and effortless.
Team Laundryheap!
Reply from Laundryheap
Hi Roza,
Thank you for bringing this to our attention. We’re deeply sorry to hear about your experience with the driver and the behaviour you encountered.
Our team is reviewing the situation closely and has shared further information with you via email. Your feedback has been escalated internally to strengthen driver training, reinforce service standards, and ensure every interaction remains professional and respectful.
We regret the disappointment this has caused and remain committed to working towards restoring your confidence in us.
Team Laundryheap!
Pickup, delivery & service-pure excellence
Theres nothing quite like the peace of mind that comes from knowing you are receiving excellent service at a very good price. LaundryHeap Lima has just completed our 3rd order (9/25) and I could not be more pleased. Thank you!
11 September 2026
Reply from Laundryheap
Hi Diana,
Thank you for the heartwarming 5-star review! We’re excited to hear you’ve had an excellent experience across your first three orders.
We’ll keep delivering the convenience you count on, right to your doorstep!
Team Laundryheap
Driver happily waited while I completed…
Driver happily waited while I completed packing mu bag. Had fallen asleep watching the telly!
Really happy and warm demeanour
11 September 2026
Reply from Laundryheap
Hi Matthew,
Thank you for the fantastic 5-star review!
We’re delighted to know you had such a warm and positive experience with our driver. It’s wonderful to hear that their patience and friendly demeanour made your collection stress-free.
Your kind words mean a lot to us, and we look forward to delivering more seamless experiences your way.
Team Laundryheap!
Fantastic service
Fantastic service. I usually take my duvets to the launderette but my husband is in hospital so I didn’t have time.
Absolutely delighted with Laundryheap!
Thank you 🙏
24 September 2026
Reply from Laundryheap
Hi Sue,
Thank you for the heartwarming 5-star review! We’re delighted to hear our service provided the convenience and consistent care you needed for your duvets.
We look forward to supporting your future laundry needs with the same ease and efficiency.
Team Laundryheap!
Reply from Laundryheap
Hi Barry,
Thank you for your fantastic 5-star review! We’re glad to hear you found our service perfect for your needs.
We truly value your feedback regarding pricing and will continue working to deliver the right balance of quality and convenience.
We look forward to keeping your laundry experience effortless.
Team Laundryheap!
Do not rely on Laundryheap for time…
Do not rely on Laundryheap for time critical washes.
I stupidly used them for a school uniform wash over the weekend. The Sunday evening drop off was then cancelled last minute, leaving me without school clothes for monday.
With no solutions offered by Laundry heap, I had to drive my 2 young kids across town in their PJs to pick up my own washing.
I was offered 1/4 of value of washing in a credit note.
Really frustrating - so I strongly advise not relying on laundryheap for washing you need by a certain time.
27 September 2026
Unprompted review
Reply from Laundryheap
Hi Ben,
Thank you for sharing your experience. We’re genuinely sorry for the distress caused by the rescheduling of your delivery.
Our team has reviewed the situation as a priority and shared further information with you via email. Your feedback has been escalated internally to reinforce stricter adherence to selected time slots, strengthen monitoring, and implement additional delivery checks.
We’re committed to rebuilding your confidence in us and providing a more consistent experience moving forward.
Team Laundryheap!
Service and attention is really kind
Service and attention is really kind. Also they have a commitment with the schedule you program.
26 September 2026
Unprompted review
Reply from Laundryheap
Hi Ricardo,
Thank you for the fantastic 5-star review! We’re delighted to hear you appreciated the kind service and our commitment to the selected time slots.
Your kind words mean a lot to our team. We look forward to keeping your laundry experience smooth and hassle-free.
Team Laundryheap!
Reply from Laundryheap
Hi Pratiti,
Thank you for the fantastic 5-star review! We’re delighted to hear you enjoyed the prompt turnaround and had a great experience with our service.
We look forward to keeping your laundry experience seamless and effortless.
Team Laundryheap!
This company gives a great service
This company gives a great service. I use them for bedding sheets and duvets etc.
Drivers always arrive on time and laundry is clean and well packed on delivery.
Would recommend them to anyone who needs a laundry service.
25 September 2026
Reply from Laundryheap
Hi Deirdre,
Thank you for the wonderful 5-star review! We’re delighted to know you’ve found our service reliable for your duvets, with punctual collections and neatly packed laundry on delivery.
Your recommendation means a lot to us, and we look forward to keeping your laundry experience effortless.
Team Laundryheap!
Laundry Service
App is easy to use, clearly explained with entire service tracked....from pickup to delivery.
25 September 2026
Reply from Laundryheap
Hi Robert,
Thank you for the amazing 5-star review! We’re delighted to know you found our app seamless to use and appreciated the updates throughout the process.
We look forward to keeping your laundry experience smooth and convenient from collection to delivery!
Team Laundryheap
⭐ £10 INTRODUCTORY OFFER… THAT QUICKLY…
⭐ £10 INTRODUCTORY OFFER… THAT QUICKLY BECAME £98! ⭐
I was offered a £10 introductory deal and thought, “Why not? Let’s give it a go.”
BIG mistake. 😂
I sent in what I thought was a fairly modest amount of laundry: 3 shirts, 6 pairs of socks, 5 pairs of boxers, 1 pair of trousers and 1 pair of joggers.
I even separated everything into two bags and clearly labelled the shirts “wash only” and “wash and iron.” I thought I was making things nice and simple.
Apparently not.
The bill arrived at over £100, or around £90 with the discount. 🤯
At that price, I expected my clothes to come back personally delivered by a butler, wrapped in silk and accompanied by a complimentary bottle of champagne.
Instead, I’m looking at the bill thinking they must have a separate charging system for every individual sock. 😂
Things get even more entertaining.
My trousers were apparently worth ironing, and one of my garments seems to have undergone a complete identity crisis because one of my shirts has somehow become a jacket!
I’m genuinely not sure what happened here. I sent laundry. I didn't send a wardrobe to be redesigned. 🤣
And here's the best bit: £98 to wash and iron this amount of clothing!
For that money, I could have bought a washing machine, an iron, a bottle of detergent, paid the electricity bill and probably still had enough left for a takeaway.
Quite honestly, it would have been cheaper to pay someone to come to my house and do the laundry while I sat there drinking coffee and supervising. ☕😂
Needless to say, I won't be using this service again.
Please sort out your pricing. I am absolutely not paying £98 to have my pants ironed.
The £10 introductory offer sounded like a bargain.
It turned out to be the most expensive pair of socks I've ever owned. 🧦💷😂
27 September 2026
Unprompted review
Reply from Laundryheap
Hi Kevin,
Thank you for sharing your experience.
We’re genuinely sorry for the unexpected charges and the concerns you experienced with the itemisation of your garments.
Our team is investigating this as a priority and is committed to supporting you throughout the process while working towards an effective resolution.
Your feedback has been escalated internally to strengthen monitoring, implement additional checks during itemisation, and enhance transparency around applicable charges.
We deeply regret the disappointment this experience has caused and remain committed to working towards rebuilding your confidence in us.
Team Laundryheap!
On time and very quick turnaround!
On time and very quick turnaround!
I love their tracking process so you can check when the driver comes by to get your laundry, when the laundry facility receives and starts on it, and even when they return your laundry!
10 September 2026
Reply from Laundryheap
Hi Nina,
Thank you for the fantastic 5-star review!
We’re delighted to know you appreciated our quick turnaround and punctual service. It’s wonderful to hear that our tracking updates kept you informed throughout the journey of your laundry.
We look forward to making your future laundry experiences just as effortless.
Team Laundryheap!
Laundry HEAP. The name says it all….
Laundry Heap….The same says it all. I had my laundry returned to me in a “dirty unwashed heap.” I paid 1300 pounds to have the clothing returned to me “still wet,” and “still stained.” I even detected a moldy smell as though they had laundered them instead of dry cleaning, which is the service I paid for.
My flat flooded. If you have ever had this problem, you are aware of the daunting task of not only cleaning your home but also your entire wardrobe. Not every cleaner is up to the task, but this cleaner assured me they had done it before, as we spoke at length about their ability to solve the problem. I requested that every item be heat-cleaned and was guaranteed that EVERY garment would be dry-cleaned to remove any lingering odors.
They were very expensive, but I was guaranteed that every garment would be heat-cleaned, folded, hung, and re-bagged in new clothing bags. I paid over 1,300 pounds, and I received my clothing returned to me in the exact same condition as when they were sent. Much of the clothing had the exact same stains or markings as before, so I was sure they had not been dry-cleaned at all. My mattress cover was so odorous and filthy that it had to be completely thrown out. It was in worse condition than when it was sent. I paid top dollar for delivery service, which means I paid upfront before I received my returned clothing. I was appalled at the state of the garments upon opening each bag.
I deserve an ENTIRE refund for the debacle; what I received is “store credit.” In layman’s terms, “we’re keeping your money and screwing you over” because only an absolute moron is going back for service at the same business that completely took advantage of you the first time.
No responsibility taken. Not even an apology for the shockingly lackluster, abysmal, dreadful service rendered.
I have never taken the time to write a review, good or bad. But this company has literally “taken me to the cleaners.” I want to ensure they get the review they deserve and that no one else will spend their hard-earned money on their shoddy, substandard services.
“High-end cleaning – NO. Highstreet Price – Absolutely NOT.
18 August 2026
Unprompted review
Reply from Laundryheap
Hi there,
Thank you for sharing your experience. We’re genuinely sorry that your recent order fell far below expectations, particularly regarding the condition of your garments and the odour you experienced.
As we’re unable to locate your order details from the review, please share the requested information and reach out to us via the Help section of the app. This will allow us to investigate the matter as a priority and work towards an effective resolution. Your feedback has been escalated internally to strengthen our quality checks and help prevent similar issues from recurring.
We’re committed to supporting you throughout the process and rebuilding your confidence in us.
Team Laundryheap!
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