Just had 2 Windows replaced our lounge window being nearly 4 metres wide. On the day we had high winds and rain and there wasn’t a problem with any of the manufacturing or fitting the windows. We have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mark Y arrived on time, did a great job, left everything neat and tidy. I'm a widow so don't always feel comfortable with tradesmen but he was lovely, would certainly recommend them and use them again... See more
This installation was carried out during storm Bram. Somehow Bob and Terry managed to change all of our upstairs windows in appalling conditions without leaving a mess but leaving us with great views... See more
Bob and Terry of Launa Windows did an excellent job replacing our old double glazed windows of at least 20-25 years old. They arrived early and worked professionally none stop until they finished the... See more
Company details
Information provided by various external sources
Welcome to Launa Windows, the leading provider of affordable PVCu Windows, Doors, Roofline Products and Conservatories in the South West of England. Our family-run business provides high quality double and triple glazing that is stylish, elegant, secure and energy-efficient whilst our conservatories are designed to suit your unique needs, your lifestyle and your home.
Contact info
Kimberley Road, BS21 6QJ, Clevedon, United Kingdom
- 01275878153
- lm@launa.co.uk
- launa.co.uk
4.5
Excellent
182 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with door and excellent…
Very happy with door and excellent service.
Fitter experienced and polite.
Excellent service from start to finish.
3 April 2018
Unprompted review
Reply from Launa Windows
Thank you for your lovely review - I will pass your comments on to the fitter - always rewarding to hear lovely feedback.
Awesome
From the initial phone call to the guys who installed the windows all the staff were professional, polite and friendly. The installation was done quickly and cleanly. Just brilliant.
10 March 2018
Unprompted review
Reply from Launa Windows
Thank you Marc for your great review - very rewarding for all staff to hear your positive comments.
The sales team are good
The sales team are good. They are knowledgeable and professional. The product is also good. We had two broken units when the fitters arrived. It took a lot longer to complete the job than it should and the workmanship was poor with a lot of damage to the window surroundings. To be fair they put right most of the damage but we felt that it needn't have been caused if more care had been taken taking out the old windows. Their prices are competitive.
7 March 2018
Unprompted review
Reply from Launa Windows
Thank you for your honest review - I have passed your comments to our installation department and this will certainly be looked into, all feedback is greatly appreciated!
Very efficient
Very efficient, excellent service, wouldn’t hesitate to recommend
7 March 2018
Unprompted review
Reply from Launa Windows
Thank you for your lovely review - dont forget about our recommendation scheme and if you would like more details - please dont hesitate to get in touch.
Great job
A very good experience with the company after being recommended to use them all went very well the new windows look great. The two fitters Pete and Elliot were very efficient worked very hard. Great job will recommend Launa again.
19 February 2018
Unprompted review
Reply from Launa Windows
Thank you for your great review - I have passed your comments to Pete and Elliot's manager it is always rewarding for them to hear great feedback. Dont forget about our recommendation scheme.
Good prompt service
Good prompt service. All appointments on time. Staff courteous and workmen worked cleanly.
14 February 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, it is lovely to read.
would recommend.
excellent service from start to finish, with a quality product.
13 February 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, dont forget about our great recommendation scheme!
Very satisfied with this installation
Very satisfied with this installation. Thank you.
7 February 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, lovely to read.
I was impressed at their workmanship
I was impressed at their workmanship, consideration and general help. I would recomend them to others.
7 February 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, I will pass your comments to our installation department. Dont forget we have a great recommendation scheme.
would recommend to anyone
would recommend to anyone, fast and very tidy.
7 February 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, I will pass your comments to our installation department. Dont forget we have a great recommendation scheme.
We had a new front door
We had a new front door, a composite door fitted, and two other doors. The doors are very good, and the fitters were excellent. We were very pleased with our choice of company to do the job.
30 January 2018
Unprompted review
Reply from Launa Windows
Thank you for your review, it is lovely to read. I will let the installation department know that you thought the fitters were excellent.
Don't touch this shower with a barge …
Don't touch this shower with a barge pole. Its amazing how many of the reviews with trustpilot live in the USA. Read All checked reviews, all from real customers, we are taking them to court for damages to our house. Cant wait to see them.
7 January 2018
Unprompted review
Reply from Launa Windows
Thank you for your feedback. I understand that our installation department are handling your order.
With regards to some of our reviews showing they are from US - I spoke to Trustpilot and they have informed me that this is something that customers fill out when they first leave a review - something Launa or Trustpilot have no control over. I can reassure any customers reading our reviews that they have all been verified by Trustpilot and are all genuine customers of Launa Windows.
FIRST CLASS JOB!
Excellent professionally done job and the workmen did their utmost to work around us with minimum disruption. We would not hesitate to recommend the company.
5 December 2017
Unprompted review
Reply from Launa Windows
Thank you for your great review - dont forget about our recommendation scheme!
Bad customer service
I had french doors fitted although i could not fault the product the fitters did not use dust sheets on my furniture and the mess was horrendous. I was charged £30 extra for brass handles and on speaking to other contractors after launa are the only form that charge this. Their customer service was not great in that staff were rude when I tried to book in for another quote recently. Shop around before you make any decisions
29 November 2017
Unprompted review
Reply from Launa Windows
Thank you for your feedback. We pride ourselves on working with minimum disruption to our customers, and I have made our installation department aware of your complaint regarding a dustsheet. If you would like to contact the office direct we can discuss further along with your recent new enquiry for a different door.
They did a great job
They did a great job. Couldn't be happier with the windows and doors they supplied and fitted. They had to come back for a follow up visit to sort out some snagging, but they were swift and courteous. Many thanks.
28 November 2017
Unprompted review
Reply from Launa Windows
Thank you for your great review - We like to make sure if there are any snags (we are only human!) are rectified asap! Thank you again.
Great company
25 October 2017
Unprompted review
Reply from Launa Windows
Thank you Mr Danneau - another review after another installation. Thank you again for all your past business.
GOOD SERVICE AND FRIENDLY MEMBERS OF …
GOOD SERVICE AND FRIENDLY MEMBERS OF STAFF THAT WORKED VERY WELL AND CLEANLY
17 October 2017
Unprompted review
Reply from Launa Windows
Thank you for your lovely review Mr and Mrs Vile - its so rewarding for customers to take their time to leave a review.
Excelllent and left our property very …
Excelllent and left our property very clean after the work was done. Would highly recommend Launa windows.
17 October 2017
Unprompted review
Reply from Launa Windows
Thank you for your lovely review - dont forget about our recommendation scheme!
We were very pleased with the service
We were very pleased with the service, also delighted with the end product
11 October 2017
Unprompted review
Reply from Launa Windows
Thank you for your great review - so happy you are pleased.
This is the third time I have used this …
This is the third time I have used this company and each time the service throughout has been exceptional.
From first contact to fitting they have been pleasant,stress free experiences and I would not hesitate to recommend Launa Windows to anyone.
Thank you ALL at Launa.
10 October 2017
Unprompted review
Reply from Launa Windows
Thank you for your lovely review - its always a pleasure to assist returning customers! Dont forget about our recommendation scheme!
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