Laser Clinics UK Reviews 

I booked to get my laser hair removal done on Sunday. I received a phone call just 2 hours before my appointment stating that I needed to have a consultation beforehand. I was not informed of this prior to my appointment. I do not live in solihull so have had to travel for the appointment. I thought this would be done today however this is not the case. I understand why a consultation is needed however 2 hours before my appointment is ridiculous. I would like to know how I will be compensated for this please?

The results are not what i expected from. Hair remover.

I've been coming here for over 1 year for laser hair removal, and the experience is always great. The staff is very caring, professional and attentive. The facilities are always super clean, I will keep coming back for more treatments when I need laser hair removal.

Very attentive staff, super friendly and made the whole experience lovely.
Thank you Laser clinic Norwich

Had a lovely experience today in guildford. The manager gave me one of the best laser sessions I have had. Really made me feel comfortable, relaxed and did the job quickly and with as little pain as possible. Thank you! ☺️

I have had a very poor and inconsistent experience with this clinic, particularly regarding treatment quality, communication, and customer service.

I have called the clinic multiple times over the past week (at least 6 occasions) regarding an ongoing issue and have not been able to reach anyone. I was told a manager would call me back, however this has not happened.

During my treatments, I have experienced a lack of consistency between technicians. Different practitioners appear to use different laser settings and techniques, and treatment areas vary each time, with some areas being missed or not aligned with my agreed plan. This has resulted in inconsistent treatment outcomes.

Currently just completed 9/10 sessions for my face and can confirm my hair is growing faster than before. When I spoke to a technician today she just said “That’s odd” and that she’d speak to a manager. I believe I should be getting more information and guidance as to why that has been happening to me. I would expect more information after I’ve spent hundreds of pounds for a service.

There has also been repeated long waiting times. Although appointments are booked, I have experienced average waiting times of around 30 minutes. On one occasion, I was left waiting in the treatment room for around 15 minutes with no practitioner present after already waiting in the waiting area.

At my most recent appointment, I was not provided with the usual consent process before treatment. The laser setting used initially was very uncomfortable and I had to ask for it to be reduced during the session.

I have also found communication and customer service to be poor when raising concerns. On one occasion when I attempted to speak to a manager in person, I felt my concerns were dismissed before I had finished explaining the issue.

I am still waiting to be contacted by management regarding these concerns.

At this stage, I am escalating this publicly due to the lack of response through normal communication channels.

Great offers throughout the year ! I have always recommended!

Very professional service and life changing results!

Staff are always so lovely and helpful. Treatment rooms are clean and cool and the Lazer hair removal is so good and reasonably priced

Betty was very accommodating and welcoming, my laser hair removal didn't take long and she gave me a tip to use more of my laser aid aftercare product in this heat to keep the area cooler so it can heal quicker. Everyone is very friendly at it's very affordable too.

This is the worst laser hair removal experience I’ve ever had. I’ve noticed a decline in service and procedures since going to the Chelmsford branch, mind you I’ve been using Laser Clinics since the Stratford branch opened years ago. The staff turnover is insane, which I think speaks for itself. They never use a pencil or highlighter to mark the area they are treating. Often forget to apply laser aid or SPF or will hand you some on a cotton pad to apply yourself. Settings are never spoken about before hand which means results are not effective. Staff behave dismissively and seem like they would rather be elsewhere towards POC. I will now be seeking sessions at another company. Prices have increased whilst quality and knowledge decreased which is a shame. I recommend going elsewhere if you want to see results.

Excellent laser appointment with Faye at the Newcastle Clinic. Laser was comfortable and Faye was very professional and explained thoroughly about the procedure.
I dropped a star due to the shortage of staff on reception when i arrived and there being no customer toilet !! ( I had to go out of the clinic and across the street to McDonalds, not ideal)
I would use again and recommend to friends despite this.

Mara was a sweetheart! I’m always a little nervous before a laser appointment but she made the whole process quick, easy and comfortable. Would definitely recommend

I’ve had seven laser hair removal sessions at the Stratford branch, and my experience has been excellent. Zana is incredibly professional, thorough, and always makes sure I feel comfortable throughout each appointment. Before every treatment, she carefully checks that it is safe to proceed and takes the time to remind me of all the important aftercare instructions.

I am very happy with both the service I’ve received and the results I’ve seen so far. Zana’s attention to detail and friendly approach make every session a positive experience. I would highly recommend booking your treatments with Zana if you’re considering laser hair removal at the Stratford branch.

Poonam is highly skilled and handled my sensitive skin so well. I couldn't recommend her more to anyone worried about eczema and laser hair removal.

Zana was very helpful and lovely! Loved having my appointment with her!

I cannot recommend Zana enough at the Laser Clinics Stratford Westfield location. As this was my first time having laser treatment, I was quite nervous, but she has made the entire experience so smooth, comfortable, and stress-free. She is incredibly professional, thorough, and always pays close attention to my needs, making me feel completely at ease during every session. Not only is she excellent at what she does, but she is also such a warm and lovely person who genuinely cares about her clients. I couldn’t be happier with my experience and feel very lucky to have Zana as my laser therapist. She is a real credit to the team and deserves recognition for the outstanding service she provides.

The clinic was very clean and tidy and out of all of the times I’ve been there, Noemia was the best staff member in terms of kindness and being caring. She would ask if the treatment felt okay and informed me of every step of the way. She was very sweet and would do the laser treatment slower if needed. Very nice and understanding person.

Had my first session of laser hair removal with Loredana , so nice and welcoming , explaining all processes from the beginning to the end , made me feel so comfortable.

I do not recommend the clinic. They did not let me take my last 2 appointments saying the sessions have expired. Nevertheless they gave me the appointment and just when I was there they request to pay again.
I consider this is not fair with the clients, the clinic should let the clients know that before, and do not answer that is the clients responsability.
They are taking my money and do not offer the service as it should be.
I am really disapointed and I do not recommend the place.