Laser Clinics UK Reviews 

4,570
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,531 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being caring, professional, and making them feel comfortable during treatments. Many people highlight the excellent service and positive user experience, noting thorough treatments and good results. Reviewers often appreciate the personalized advice and the staff's knowledge, which contributes to their satisfaction. However, some customers also noted inconsistencies in treatment quality, with concerns about sessions being rushed or not thorough enough. A few other people also felt that customer service could be improved, mentioning issues like unfulfilled promises or unhelpful interactions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, friendliness,... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the results of... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the attentiveness... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the professional,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the thoroughness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been going to Laser Clinic Guilford for 2 years now, I do a monthly enzyme peel and LED light session which has helped my skin a lot. The staff are great and caring and cater to your skin needs... See more

Company replied

Rated 4 out of 5 stars

I’m happy with my experience today. This is my 8th Laser hair removal session, and I have been seen by many different technician, but today I was truly impressed with my technician (forgot to take her... See more

Company replied

Rated 5 out of 5 stars

I’ve had 4 sessions so far at Laser Clinics Fulham and it’s been really good. The staff are really nice and kind, which makes the whole experience feel easy and relaxed when you go in. Li and The... See more

Company replied

Rated 5 out of 5 stars

I have been going to Laserclinics for 3 years now. Recently, I have been with the same laser technician, Anna, she is so bubbly and very meticulous when doing the laser. I can really say that my hair... See more


Company details

  1. Skin Care Clinic

Written by the company

At Laser Clinics UK, we believe everyone deserves to feel confident, inside & out. Since day one, we’ve been a business that’s aimed to help more people feel their version of good. Our services include medical-grade Laser Hair Removal for all skin tones, Skin treatments including HydraFacial and Microneedling, and Cosmetic Injectables. We help our clients (re)ignite their inner confidence. With Laser Clinics, you’ll experience much more than change on the outside: you’ll feel it at every step of the journey. What we offer goes beyond the surface. Our team of over 2,500 trained therapists, Registered Nurses, and Doctors perform over 4.2 million treatments annually. We’re determined to help our clients feel their version of good, and we do this with a blend of market-leading expertise & technologies. We understand that FEELING GOOD is unique to everybody. So, we work with our clients and cater to this individuality, with consultative, tailor-made solutions that help our clients feel more confident in their own skin. Book online at www.laserclinics.co.uk


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

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4.1

All reviews

(4,570)

1,320 reviews in the last 12 months

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Rated 1 out of 5 stars

A waste of my money

I honestly feel like I've been mugged off here. I booked 12 sessions (armpits & hollywood) - each session was SO short, it seemed impossible they got each area of hair. I'd try to be descriptive about the regrowth, so I sometimes had more attention to detail, depending on the person.

A few weeks after my sessions, I can barely notice the difference from when I started. Yes, some bits are thinner, but areas I could tell they didn't want to do in detail, are back as normal. A joke. I would recommend if you want laser you pay more to go somewhere better.

16 March 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Amazing

Amazing! Highly knowledgable. I highly recommend. Beatrice is fantastic.

16 June 2026
Unprompted review
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Reply from Laser Clinics UK

We are so glad you had such a positive experience. We appreciate your kind words and recommendation.

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Disappointing experience at Fulham

I booked a microdermabrasion facial which I was really looking forward to. My mum is a qualified facialist and has performed this treatment on me many times before with great results, so I’m very familiar with what to expect.

During the consultation, the therapist at Laser Clinics questioned why I had booked microdermabrasion at all, stating that she wouldn’t recommend it as the machines are “bad” and ineffective. I found this approach quite unprofessional and surprising, especially as I had already booked and paid for the treatment. Instead, she tried to persuade me to upgrade to a hydrafacial, which is significantly more expensive.

The treatment itself was very disappointing. Out of the 30-minute appointment, the microdermabrasion was only performed for around 5 minutes and was done in a very rough manner, with noticeable pulling on my skin. Having experienced this treatment many times before, I can confidently say this was far from the standard I expected. It also wasn’t applied evenly across my entire face.

After this, I was placed under a light for approximately 15 minutes. Once the light turned off, I was left unattended in the room for an additional 5 minutes before I eventually had to go to reception to find out what was happening, as the therapist appeared to have forgotten about me.

Overall, the experience was extremely poor and unpleasant. Given the lack of professionalism and the quality of the treatment, I would not return to Laser Clinics or recommend their services to others.

28 May 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I’ve had Zana for my past 3 sessions…

I’ve had Zana for my past 3 sessions and she is so wonderful! So thorough and fast with my treatments. An absolute delight! Would 100% recommend her and laser clinics xx

14 June 2026
Unprompted review
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Reply from Laser Clinics UK

We're so happy to hear you had such a wonderful experience! It's great to know you're delighted with your treatments. Thank you for your kind feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Had a really great first session with…

Had a really great first session with Zana who walked me through the consultation and treatment with grace and made me comfortable the entire time. I really recommend coming here 😁

14 June 2026
Unprompted review
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Reply from Laser Clinics UK

We're so glad you had a great first session and felt comfortable throughout. We appreciate your kind words and recommendation!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Very unprofessional staff

Very unprofessional staff, save your money and go elsewhere! Treatments don't work as they skip parts of it and change settings on machine

24 May 2026
Unprompted review
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Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Super staff

Super staff. Mega professional. I felt like a kind

13 June 2026
Unprompted review
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Reply from Laser Clinics UK

We're so glad you enjoyed your experience. We appreciate your kind words!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Excellent clinic

Staff are so polite & professional, have had a number of different team members for various appts and can’t say a bad thing about any of them, service is always fantastic. The treatments are so quick with amazing results that are pretty instantaneous!

28 May 2026
Unprompted review
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Reply from Laser Clinics UK

We're so pleased to hear about your fantastic experiences with our team and the amazing results you've seen from our treatments! Thank you for your kind words.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I had an excellent experience during my…

I had an excellent experience during my laser session with Zana. From the moment I arrived, she made me feel comfortable and well-informed about the entire process.

Zana went beyond expectations in every aspect of the treatment. She was incredibly attentive, taking the time to explain each step and ensure I was at ease throughout. Her professionalism and care really stood out, and she consistently checked in to make sure I was comfortable.

The session itself was smooth and handled with great precision. Zana’s expertise was clear, and I felt I was in very safe hands. She didn’t rush anything and genuinely focused on delivering the best possible results.

Thank you

13 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are delighted to hear you had such an excellent experience during your laser session. We appreciate your kind words about the care and professionalism you received. Thank you for sharing your positive feedback!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I have had a really good experience…

I have had a really good experience with Zana! She’s very experienced, really friendly and always gives great advice on how to get the most out of my laser treatments. She really cares about her clients!

13 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so glad to hear you had such a positive experience and received great advice. We appreciate your kind words!

Best wishes,
Team LCUK

Rated 1 out of 5 stars

Not professional

Not professional

12 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Dipti was very helpful with explaining…

Dipti was very helpful with explaining every step of a hydrafacial and its benefits. She also assured my daughter when she was scared for a laser treatment, assuring her that there would not be much pain and only discomfort. She had also explained after care to help us maintain clean skin, with providing information on how to use products.

12 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear about your positive experience and that our team provided such helpful information and reassurance. We appreciate your kind words.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

It was my first time at laser clinic…

It was my first time at laser clinic Newcastle I had the yellow LED light facial it was very relaxing and my skin was glowing afterwards. The girls at the clinic were lovely very friendly I will definitely be booking more treatments.

12 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We're so happy to hear you enjoyed your first visit and found the LED facial relaxing with glowing results! It's wonderful our team made you feel welcome. We look forward to seeing you again!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

I have my appointment with Alex today

I have my appointment with Alex today. She was very pleasant and knowledgeable. I will definitely be booking with her again.

12 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are so glad you had such a pleasant experience! We appreciate your kind words and look forward to your next visit.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Efficient and caring

I felt very comfortable with the lady treating me. She was very efficient and kept checking I wasn't in any pain. To be honest, I barely felt anything. I would recommend them to others.

10 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We are so glad to hear you felt comfortable and had such a positive, pain-free experience with us. Thank you for your recommendation!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

HIghly professional service

HIghly professional service, exceptional experience, great value for money!

10 June 2026
Unprompted review
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Reply from Laser Clinics UK

We're so glad you had an exceptional experience and found great value!

Best wishes,
Team LCUK

Rated 5 out of 5 stars

Lauren at Wimbledon branch is always…

Lauren at Wimbledon branch is always friendly, professional and makes me feel at ease….highly recommend 🤩

8 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

We appreciate you taking the time to leave this lovely review! We are so glad you had a positive experience.

Best wishes,
Team LCUK

Rated 5 out of 5 stars

top service

very good service received by naomi!!

7 June 2026
Unprompted review
Laser Clinics UK logo

Reply from Laser Clinics UK

Thank you for taking the time to provide feedback and raise your concerns. We're very sorry to hear about your experience with us. We have sent you a secure link via Trustpilot - if you could please share some additional information we can investigate this as soon as possible.

Best wishes,
Team LCUK

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