Lakeland Leather Reviews 

1,801
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the leather goods, noting that items like jackets and bags feel wonderfully soft and are built to last. Reviewers also emphasize the remarkably prompt delivery service and state that placing an order online is an easy and smooth process. Some reviewers were not happy with minor product details or sizing inconsistencies. Consumers noted that certain items featured sleeves that were a bit too long, slippers where the opening was not large enough for a proper fit, or clothing colors that appeared slightly different than advertised.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the materials and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Order

Customers report great satisfaction with the ordering process, highlighting how easy and straightforward it... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,801)

380 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sunrise purse

I bought the purse and had it delivered to my daughter as a birthday gift. She hasn’t opened it yet as the order arrived very, very promptly and somewhat earlier than I had thought. Hopefully she will like it and love the sunrise colour.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Carlisle store

Carlisle store - SAM- Went the extra mile to get more order to me quicker and change delivery address to my work.
Fantastic service.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a new pair of sheepskin…

Purchased a new pair of sheepskin slippers to replace a much loved and worn pair I’ve had for many years also purchased from Lakeland. Very pleased with them and super comfy. Bought in the sale with an extra 15% off so very happy. Easy to order online and delivered quickly. Would recommend.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I bought two bags

I bought two bags and couldn’t be happier with them. They’re made from beautiful, soft leather, feature practical pockets, and are just the right size.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Good product

Good product - as expected and delivered promptly.

I would just mention there seems to be a small glitch in the address bit of the order section of the website. Two lines could not accommodate the relevant lines of my address and requiredeach line to be no more than twenty characters long. This was despite the fact that I was using the pull down address using my postcode which, as usual, is offered in the order sectionrather than inputting the address manually.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these leather gloves

I absolutely love these leather gloves. The leather is so very soft, so softer than the ones i had looked at in retail shops. I had been looking around for extra large ladies leather gloves as i have long fingers. The ones i saw in the retail shops only went to large, i could have made do but i felt some company must do extra large.
How wonderful to find Lakeland Leather. I highly recommend this company. Thank you.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Leather bag

Had a quick delivery of my Lakeland bag and it arrived safely. The bag is exactly as described and I'm very happy with it.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Good quality product and fast delivery

The website was very easy to navigate. I found what I wanted immediately. I bought a pair of slippers and I am delighted with them they are just as described by Lakeland Leather. They came very quickly.
Extremely pleased very good quality product.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

I put the skirt on ,placed hands in…

I put the skirt on ,placed hands in the pockets and the pocket tore to the top of the waist band.I had thrown away packaging as already tried it on and a good fit.
Very dissatisfied

18 January 2026
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,

Thank you for taking the time to contact us, I am sorry to hear you have had a problem with your skirt, this is not what we would expect at all. If you could contact our customer service team at online@lakelandleather.co.uk with the details and photograph of the problem they will be able to assist.
Many thanks

Lakeland Leather

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