Lakeland Leather Reviews 

1,801
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the leather goods, noting that items like jackets and bags feel wonderfully soft and are built to last. Reviewers also emphasize the remarkably prompt delivery service and state that placing an order online is an easy and smooth process. Some reviewers were not happy with minor product details or sizing inconsistencies. Consumers noted that certain items featured sleeves that were a bit too long, slippers where the opening was not large enough for a proper fit, or clothing colors that appeared slightly different than advertised.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the materials and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Order

Customers report great satisfaction with the ordering process, highlighting how easy and straightforward it... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 27% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,801)

379 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Easy to navigate site & clear description

Easy to navigate site, clear photos and descriptions and swift delivery.
The product itself is really great - the leather is soft and there is room in case for glasses cleaner and bank card if you wish. It is also slim design too.
Very happy with all aspects including follow up email from com.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, excellent customer service

I felt very confident doing this order online. It was an easy one to complete and Lakeland kept me informed throughout the dispatch and delivery process. It was extremely prompt and my beautiful jacket arrived very well packed and presented. Top marks!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Men's leather Dave glove

I recently bought the men's Real leather Dave glove and was very pleased with the quality.

Within 36 hours of my online purchase I received my gloves which were trackable whilst on route.

Very reasonable price for a great pair of quality leather gloves. Delighted.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic quality

Leather wallet was delivered on time, and well packed. The wallet is of outstanding quality - looks and feels gorgeous, and was in a lovely little box, which is nice as it’s a gift.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful gloves

The gloves my husband recently bought me are gorgeous. The leather is beautifully soft, the lining keeps my hands warm even in the coldest weather and I love the colour. I would like the gloves in all the other colours now!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

The gloves are top quality

The gloves are top quality. The leather is beautiful and they are very well made. They were delivered promptly and well packaged. My nephew was absolutely thrilled with the gift. They will be great for driving. Courteous and helpful communications. I would definitely buy from this company again.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Summer handbag

I ordered a summer handbag from Lakeland and am so pleased with it. I was unsure as to how big it would be, but was pleasantly surprised that it is a very decent size.
The delivery was very efficient and only took a few days to arrive.
I would highly recommend this company.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to navigate website

Very easy to navigate website, payment was super easy and communication first class.
Absolutely love the jacket, the fit is spot on and the quality is superb. Very happy and will definitely buy again.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

A luxurious experience

I read the reviews before buying my jacket. Some people said it came up small so I opted for a 16 rather than my usual 14 and it's a perfect fit. The leather is soft and supple and the duck egg blue shade is perfect for summer. The packaging was great. The jacket arrived gently folded in tissue paper inside a rectangular box. I'm sure the jacket will give me pleasure for years to come!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Omg I love my new bag

Omg I love my new bag. It smells so good and is of the highest quality. It was reduced from £129 to £63 and is perfect to carry my laptop and other essentials on my long haul flight London to Houston. I’m not one to take a cabin case - I just like a bag to go under the seat in front. This bag is perfect. I love it.

9 February 2026
Unprompted review
Rated 2 out of 5 stars

Miscommunication about a lifetime guarantee

I took my husband's leather jacket to get fixed (as some stitching had come undone) - he's worn it quite a few times and has had it for a couple of years.
When he bought it in Beverley, he was told that it had a lifetime guarantee on it. When I bought mine very recently, I was also told, twice at the till, that they were putting on a lifetime guarantee.

When I took my husband's leather jacket in recently to sort out the stitching, they asked me if he had registered it, and if not, he would have to pay £20. I didn't know what they were talking about, and even though he was told he had a lifetime guarantee when he bought it, we recently found out that you have to register the jacket within 28 days to get a lifetime guarantee, and to therefore get it fixed for free.

No one had told us anything about this, and when my husband told them we were both told our leather jackets had a lifetime guarantee (when they phoned us back a couple days later), he was told that we needed to fill out a form from a QR code that was apparently on the label.

It would just have been nice to have been told when purchasing "you can put a lifetime guarantee on your leather jackets by registering it within 28 days, there is a QR code on your label", rather than being told "we will put a lifetime guarantee on your leather jacket".

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

This was my first purchase from Lakeland Leather and I can't rate them highly enough. I made an online purchase on the Friday and my jacket was received the following day. The whole experience from start to finish was first class, even the way the jacket was wrapped and presented in it's box. I'll definitely be back for more! Thank you.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

My leather bag is really nice

My leather bag is really nice, beautifully made.It was very well packaged and delivered speedily. My only slight criticism is the depth of the two inside pockets are not quite deep enough to accommodate my mobile phone.
It certainly wouldn't stop me buying it however. Many thanks.

1 February 2026
Unprompted review

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