Lakeland Leather Reviews 

1,801
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the leather goods, noting that items like jackets and bags feel wonderfully soft and are built to last. Reviewers also emphasize the remarkably prompt delivery service and state that placing an order online is an easy and smooth process. Some reviewers were not happy with minor product details or sizing inconsistencies. Consumers noted that certain items featured sleeves that were a bit too long, slippers where the opening was not large enough for a proper fit, or clothing colors that appeared slightly different than advertised.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the materials and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Order

Customers report great satisfaction with the ordering process, highlighting how easy and straightforward it... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,801)

380 reviews in the last 12 months

Write a review
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Rated 5 out of 5 stars

Just took delivery of one of the…

Just took delivery of one of the Aviator sheepskin jackets the Tigermoth the quality is absolutely amazing unreal it’s nappa soft leather and 100% sheepskin lined including the sleeves. I looked at lots of these types online but definitely decided to invest in this one because I’ve bought from this company before
Their customer service is absolutely spot on I’ve previously spoken to Georgina and Kate and nothing is to much trouble to them and they are a credit to the company this jacket will last a lifetime and keep me extremely warm in the cold winter months

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Navy 'Fairfield' padded jacket

I'm absolutely delighted with my lovely jacket. As always with Lakeland, the is quality is excellent. It fits beautifully and I couldn't be more pleased. It was delivered nicely packaged and on time.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Great quality

Very pleased the quality and fit of the jacket. Delivery was quick and communication was on point.

6 January 2026
Unprompted review
Rated 2 out of 5 stars

Poor Experience - security Tag still fitted and can't get feet in even though they are meant to be up to a size bigger

Arrived with security Tag still fitted (Lakeland leather didn't believe me so I had to send photo to prove it).

Despite my wife being unable to get her foot into the slipper (and they were meant to be up to 1 x size up than her normal 4/4.5) because the 'mouth' was not large enough, they still claimed that the slippers were to size and that she should 'bed them in.

They offered no alternative resolution, simply suggested a refund. I received a voucher for 10% of my next order (but you get that anyway on the site).

Were meant to be a christmas present, but its all been a bad experience - its now 12 January - so probably better to buy from a quality supplier who won't mess you about.

12 January 2026
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,

Thank you for taking the time to contact us, I am sorry to hear you have had a problem with your Slipper purchase; this is not what we would expect at all. Our team do ask for a photograph of the problem when it has been raised so that we can start the investigations straight away rather than wait to receive the item back, this ensures that there is not a longer wait for the customer and we can get things rectified quickly, it also means we can raise a prepaid label for you to send it back. Sadly we are unable to offer exchanges on our current system so a refund was issued and the 10% off voucher would ensure that if you repurchased the slippers in the larger size you would have a reduction in price from the original price paid.

Many thanks
Lakeland Leather

Rated 5 out of 5 stars

Outstanding

Easy to order online.
Speed of delivery and exceptional quality of the bag.
The price is incredibly reasonable for such a good quality bag.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great retail company

Great retail company, first experience and purchase, very impressed with service, delivery and beautiful leather jacket that is simply stunning and wonderfully made, the sale price was excellent and I couldn’t be happier, will be definitely buying from Lakeland Leather again, highly recommend!

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

I have NOT received not my order.placed on the 31st of Dec 2025 I have had no. Notifications or updates. Not good service from a reputable company selling high end goods have had better service at primark !!

5 January 2026
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,

Thank you for taking your time to leave us your feedback, I am sorry to hear you had to wait to receive your order, I can see that your order was a click and collect from one of our stores so your feedback has been passed on to the store in question. Please accept my apologies regarding the confusion of the notification of the items arrival in store.

Many thanks
Lakeland Leather

Rated 5 out of 5 stars

Perfect for smaller bags.

Ordered easily from the website. The small wallet is perfect for my smaller bags but has lots of compartments for paper money coins cards, etc. It is lovely and soft, a beautiful colour and excellent quality and value.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality, fits perfectly. Follow Lakeland leather advice chart on fit when working out your size.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful soft leather jacket

Beautiful soft leather jacket! And on sale!! And an equally well made man bag. Also on sale! That's this year's Christmas present sorted 🤣.
Well packaged and arrived promptly. I am very happy with my purchase, thank you.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

New Year/New Bag and New Purse

After searching the internet for a lovely bag and purse I came across your site. Wow so glad I did. Plenty of choice of styles and colours. From placing order I was constantly kept up todate.
My bag and purse have arrived, so well packed and I am delighted. beautiful quality and can’t wait to use them both. So glad I chose Lakeland.
Happy Customer 😀

28 December 2025
Unprompted review
Rated 2 out of 5 stars

Shoe sizing is inaccurate

The slippers that arrived were beautiful and of a high quality. I ordered a size up but the slippers that arrived were significantly too small. Disappointed I had to pay £2.50 to return a product that was essentially miss sold to me.

29 December 2025
Unprompted review

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